P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[Liquid Raven]

I just fixed the issue.  I spoke with an Adobe chat rep and he/she told me to uninstal ALL the (BETA) versions instaled on my computer.  Once I did that I could open Photoshop no issue.  The Rep told me that it is a curent ussue they are trying to fix and to try to reinstall the (BETA) after 2 days to see if they have figured out the issue thith there software not opening up.

[Kim, Hyun Joon]

Still memory fulll error occurred. Tried uninstall and re-install Photoshop Beta, but still it doesn't work.

[Opayk Projector]

I'm having the same issue. None of my Photoshop versions will open. From seeing all these comments, at least I now know it's an Adobe issue and not my computer or account.

[jimmybla]

Totally agree. I made the mistake of an update and I missed an important deadline today because of this issue. Adobe is the suite of tools and you pay a premium for it. Not happy that a complete reinstall is the answer. This has cost me money and credibility.

What actually caused it? And whe will it be fixed? 

[Ged_Traynor]

@Pablo39037039yh16 have a look at this thread

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-can-t-open-freezes-on-splash-ima...

[D Fosse]

If you reinstall the beta you're back to square one.

Installing beta software is always at your own risk, that's why it's beta. You may need to choose which one you want to use.

[AxelMatt]

Please try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

[Kim, Hyun Joon]

Fixed after uninstall all BETA and RELEASE build and reboot.

Thanks.

[carmenp1]

Hi,  I've been using the beta version for quite some time too.  Today, I couldn't open either the beta version or the normal one.  I used it yesterday but today no matter what I do, it just fails to open.  I get an error message.

[c.pfaffenbichler]

And the error message is what exactly? 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

[Paul24244735bzbn]

Thus is the solve! thank you!

[Mr.Scrooge]

Photoshop and beta won't start - stuck on "loading brushes" - "loading preferences"
1. I don't have any brushes
2. I have uninstalled and reinstalled
3. Takes a long time to boot and the whole system hangs.
4. I reinstalled all drivers

[Samson_LE]

Photoshop wont open no matter what I do. And the splash screen somhow uses over 50gb of ram! how has this happened and I need a fix asap.  this seems to be a ramapnt bug today!

[zoee63]

Thank you or your message i try manually resetting my Photoshop preferences and it s ok 👍

[Fabio30320534z6gl]

Hi everyone

out of the blue photoshop (and illustrator) updated to the latest version crashes at startup.

Photoshop version 22.2 works but the newer 25.11 (and even 25.9.1 previous version) does not

The operating system is updated to Sonoma 14.5

Macbookpro 2021 16" M1 Pro

I tried to:

- Uninstall and reinstall the two apps

- Uninstall Creative Cloud with the Adobe tool

- Clear preferences when starting both programs

- Clear the cloud and OOBE cache

Before this error I did not make any changes to the operating system, plug-ins or apps

[Rakesh Kumar5EA8]

Guys, I cannot be more thankful. This worked!! I uninstalled all the Beta versions of all the Adobe software and reinstalled Photoshop. And it works. I can't be grateful enough. ❤️ 

[marliton]

Hola. Es posible que puedas solucionarlo restaurando las preferencias:

https://www.youtube.com/watch?v=seOVrjs1OYo

También puedes desinstalar y volver a instalar. Si lo anterior no soluciona el problema entonces usar la utilidad Adobe Cleaner tool: https://helpx.adobe.com/es/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[petrap8563745]

So I did it. I uninstalled all Beta applications and cleaned everything with Adobe Creative Cleaner tool. After that I installed Beta Photoshop and it works. Thanks.

[Lior324097679aw9]

* I unistalled and reinstalled photoshop 2024 15 times - still the same. photoshop WOULDN'T OPEN!!!!!!!

* One of the times, after I uninstalled photoshop, I deleted all "photoshop 2024" from registry then reistalled it - still the same. photoshop WOULDN'T OPEN!!!!!!!

* I uninsalled Nvidia driver and installed latest version then again installed a fresh installation of photoshop - still the same. photoshop WOULDN'T OPEN!!!!!!!

* I pressed "shift" during open and prevented uploading of optional and third-party plug-ins - still the same. photoshop WOULDN'T OPEN!!!!!!!

* I've been trying to load Photoshop 2024 for two whole days - looked for every possible solution throughout the web - tried everything suggested - still the same. photoshop WOULDN'T OPEN!!!!!!!

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[alexv50240868]

@Bogdan Bobo 

Dude, I don't know if we have the same "CC Cleaner Tool" or if I missed something, but I didn't see in this tool any option to clean "Beto only". The only thing I found is options to clean ALL the CC, or some apps. 

But ... in Adobe CC app, the CC manager, it is possible to install or uninstall any CC apps, and in the "beta" tab ... we have the list of all Beta Apps and uninstall any of it. Which I did, and Photoshop now works.

So yes, removing all the Beta is a solution, but the tool used is not the same, and removing all Beta from Creative Cloud app takes 2-3 minutes, cleaning the CC suite take hours and you have to resintall everything + the plug ins (you have to have the installers) + logging again at all plug-ins (you have to have the login/pass for each) ... we are speaking of hours and hours 🙂

[alexv50240868]

you should avoid the Betas until Adobe fix the problem ...

[Ged_Traynor]

@Lior324097679aw9 is it getting stuck on the welcome screen or just not opening at all, does it show in the Windows task manager as running, do you have any beta versions installed

[Bogdan Bobo]

@alexv50240868 

In the Creative Cloud Cleaner tool, you need to choose option 3. It will then show you all the (Adobe) applications installed, and next to each application, there is a number. You enter the number and confirm. After it deletes (3-4 seconds), you repeat the process for each beta version. The entire operation doesn't take more than 3-4 minutes. What's interesting is that it doesn't delete the whole application; it remains installed. Somehow, it removes the internal links with Creative Cloud. That's all that needs to be done. Since reinstalling everything and starting over would take a long time, I provided this solution.

[Joris Casaer]

Happened to me today, fixed it by using the "Clean All" option on the Creative Cloud Cleaner Tool. 
Cleaning only Photoshop & Photoshop (Beta) witht he tool didn't work. Many thanks to this community page & will_in_KC for guiding us through this. 🙂 

[Alkim2024]

Hello everyone!

Let me explain what happened shortly:

Yesterday when I tried to open PDF logo file in Adobe Illustrator (for PNG version), it stopped working. So I did the same in Adobe Photoshop Beta, and had the same problem...

After that, anytime I try to open Photoshop or the Illustrator - both freezing!

I reinstalled both Photoshop and Illustrator a few times, but it didn't help

What should I do? Please, help