Inspiring

P: Photoshop CC 25.9 (non-beta) Error: 0xc0000142

Forum|Forum|5 years ago
March 3, 2021
71 replies
68935 views

Hi,

I've noticed that there has been an isssue reported with Photoshop CC 25.9 (beta) here about Photoshop failing to start with error 000142.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-beta-v-25-9-cannot-be-started/m-p/14591455?search-action-id=547761064070&search-result-uid=14591455

However, it looks like this is now occurring on the released version of 25.9.

Photoshop auto-updated itself today (was working fine before), and I now get the same error 000142 when I try and start it. This is NOT a Photoshop beta version.

This is on Windows 10. CPU is a 14 year old Intel core i7.

I know it's old.... but it's been working fine with no issues 🙂

Is this no longer supported?

If that is the case, why did the auto-updater allow Photoshop to update?

Am I going to need to downgrade back to the previous version or is this issue going to be fixed?

Seems very strange that if Adobe knew of this issue that v25.9 would be released without fixing it.

If I do need to downgrade, how do I do that? I can't see a way to select a version to install.

Thank you for your help

Liz

Windows

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Show previous replies

peters88929131

Inspiring

after update BETA 25.10 everything is working OK so far, thanks

D

David_Cuesta_R

Participating Frequently

Bien! La Beta en su versión más actual (25.10) funciona.

Han tardado (casi seis semanas), pero parece que lo han solucionado.

Ahora queda esperar a ver la solución para el general.

Gracias, Adobe.

Rick Spaulding -

Legend

A fix for this issue is in Public Beta version 25.10

A fix for General release will come soon.

A

antonytupikov

Participant

Я открываю приложение фотошоп (бета) и оно сразу же закрывается после заставочной картинки

S

Solid.State

Participating Frequently

Same problem here. (old intel i7 with GTX 1050). Although Creative Cloud says: supported on this device, Photoshop 25.9 does not run and gives application error 0xc0000142. I re-installed version 25.7 which runs fine.

berndjuergens

Participant

When trying to start Photoshop I get an error 0xc0000142. Yesterday it was working,

jane-e

Community Expert

@berndjuergens

See this post from Staff on the Primary thread about Error 0xc0000142:

https://community.adobe.com/t5/photoshop-beta-bugs/p-photoshop-25-9-and-25-10-beta-both-fail-launch-...

"The problems with hardware that lacks AVX support is now a known issue in 25.9 and 25.10, so please use 25.7 on these old systems. Our team is working on updating the known issues documentation."

Jane

P

peaxw45183085

Known Participant

Same problem here, with the latest Photoshop non-beta version and an old CPU / Windows 10 Pro 64bits (Intel Core i7 CPU 950 @ 3.07GHz Socket 1366 LGA). I had to revert back to the previous version.

J

Jimmy5C12

Participant

I also had to revert back to the previous version in order to use Photoshop
2024 on my desktop, which is a 12 core Xeon machine. My laptop will open
the new version, but my desktop is where I do almost all editing.

buddie26cz

Participant

Miss Liz: Yes, this the exact same problem that I'm having. I'll try the link above.

O

OnlyTono-01

Participant

having the same experience - looks like 25.9 was installed overnight or sometime today and Photoshop stopped working.

This on an older system with a I7 980X process, 32gb memory an older Nvidia GTX 1060, with 6gb video card. Working good enough until this morning. 😞

Uninstall the new version, and rolled it back with a re-install of the 25.7, and everything is back to working good enough…. For now.

S

Sean67

Participant

Got the same problem as everyone else it seems. Now using 25.7 with no issues, but i tried the Photoshop beta 25.10 and it threw up the same code too.

anniee_colorinchee

Participant

al iniciar el photoshop me sale el error que la aplicacion no se pudo iniciar correctamente (0xc0000124) ayuda necesito solucionar este error! compre hace poco la licencia y ya me pasa esto!