P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

[gabriel5E9E]

Hey folks! 

I was working with photoshop and illustrator, then I went to lunch and closed both apps. 
When booting them up again, Photoshop "home screen" is black. I can't open recent files. 

When I open a saved .psd, the file opens correctly.

Already updated to the 25.5.1 version.

[Rudy44]

Hello everyone,

I’m encountering an issue with Adobe Photoshop 2024 where, upon launching the application, I am met with a blank startup screen without any open documents or the usual welcome screen with options to create or open a file. The menus and options are accessible, but there's nothing on the workspace – it's just a dark background.

Things I’ve already tried:

• Restarting Photoshop
• Rebooting my computer
• Ensuring my system meets the hardware requirements for Photoshop

Before I consider reinstalling or resetting preferences, I wanted to reach out to see if anyone has experienced a similar issue and found a solution. 

Any advice on how to resolve this and get back to editing would be greatly appreciated!

Thank you!

[jaredl6231991]

Although it fixes it for me, it makes Photoshop think that it isn't up to date.

[robbyn30297452]

Thanks. Will give that a try.Pretty bad to pay good money each month and the crap not working like it has before the last couple update.

[Kuki35567066y7ma]

I'm having the same issue and photoshop support has failed 4 times, even when they take control of my pc they come up empty. I'm windows, i did every step I could find online. Sadly reinstalling did nothing for me either and all my pc hardware and software are up to date, everything was working fine 6 hours ago but support keeps trying to say it's my PC and not photoshop. hope a solution is found. 

[Cari35140126ha2w]

 

my photoshop crashed and it's been stuck like this. i deleted it and installed it 5 times. need helppp

[Kuki35567066y7ma]

Since I ran many steps prior to the current solution my home functionality worked but at the cost of my history not showing up. If you haven't ran any steps and you're using the latest version, you can open the Creative Cloud Desktop app and navigate to Apps and click the three dots icon on the bottom left of your photoshop app and click other version and install version 25.5.1, make sure to save your work and close out any instances of photoshop. This will restore function to the home screen and hopefully your works are still there.

If you did run some testing to try and resolve the issue by renaming files and what not, you can try this (im on windows): windows + R key, type %appdata% and hit enter. Go to the Adobe folder and then Adobe photoshop 2024 and look for a settings folder that'll most likely be named Adobe Pohotoshop 2024 settings.old or one without .old, the .old will have your works, you will delete the other one and rename the one with .old by simply backspacing the .old till it just says Adobe photoshop 2024 settings and then open photoshop again and your works should be there.  

[FL612]

Hi,

Non of those tips works!

Thank's

[garry101]

Same here - Blank screen - nothing working........... Re-installed Photoshop 2024 to my 64g Mac and still same thing - I hope years of work are not gone

[garry101]

Same thing happened to me about an hour ago - it ain't all of our machines being the issue as alluded to earlier.  This is bad timeing for me ... Hope Adobe can pull off a miracle........(and not blame our machines) I'm on a MAC so odd it is happening to other people with Windows too................................

[Sofia361681747iih]

hi! when i open photoshop 2024 on my macbook it shows a black image and it doesnt work. i tried with shuutting down my mac, reinstalating adobe creative cloud and photoshop. i even restarted my mac and refformating it but it doesnt work. what can i do?

 

[robbyn30297452]

Same problem on a brand new M2 Max and on my 27 imac.It was the only thing i added to the new one so i deleted it and installed 3-5 times still nothing. So i did a factory reset on the new one and its still the same way.

[Bryan T. Valdivieso]

I am experiencing the same issue! The only work-around is going to "File" then "New, "Open," etc. I've also tried installing older verisons of Photoshop – but, nothing else is working. I am also utilizing the latest MacOS – yet, both PC and Mac users are having this issues, so it must be Adobe.

[SG...]

Hi,

Pressing ESC should bring you to the Workspace with no documents open, as a near term workaround. We don't know yet why the Start scrren is failing. Sorry for the inconvenience.

[dorah9223697]

One minute I was closing the program to reload and when I opened it back up, the thumbnails of my recent projects were gone. I don't exactly understand what happened as I tried to find the setting where it states to show thumbnails of recent projects, but it was gone. the whole menu is also gone (create new and open buttons, the sorting settings) Literally everything! The only ways I can access my files is via "files" and then open or through the creative cloud app. 

Please fix this, this is very annoying to deal with!

[mickjs]

For apparently no reason, Photoshop today just started closing the workspace when I close the image I am working on. And if I restore the default workspace, then close Photoshop and restart, there is no workspace again.

When the Photoshop window is blank, going to Window->Workspace shows that "Essentials" is still the chosen workspace (see screenshot).

If I go into Window->Workspace and just re-select "Essentials" or "Photography", etc, then the workspace returns.

I have tried resetting the prefs (Shift-Option-Cmd at startup) but no fix. I have made no changes to any settings otherwise. I have no 3rd-party plugins installed.

I have searched these forums, and the web, and can't find any reports of this happening elsewhere.

Am I going crazy or is this a bug?

Thanks for any help. Regards, M.

[mickjs]

Hmmm, it seems that the cause is that the Home Screen has spontaneously stopped working. I notice that it's not there anymore. As soon as I disable it in Settings->General (untick "Auto show the Home Screen") then my workspace stays visible at all times.

[Anthony_Eversole]

Same. I've tried everything above, including installing the pervious version and am getting the same blank screen. Hoping Adobe can get this sorted out quickly.

[Ged_Traynor]

@mickjs Photoshop 25.6 is still in Beta, try reporting the issue on the Photoshop (Beta) forum

[Ged_Traynor]

@Sofia361681747iih can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

[mickjs]

Oh, thank you. I had no idea I was getting beta releases! The CC app says that 25.6 is the "latest version". Could you please tell me how to stop getting beta releases? I honestly can't find such an option in the CC app. Thanks!

[Ged_Traynor]

@Cari35140126ha2w try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[mickjs]

Oh sorry, that was a dumb question. I do subscribe to the beta version of Photoshop, but according to my CC app, 25.6 is the release version. Can you please clarify?

[mickjs]

[Ged_Traynor]

@mickjs looks like you have indeed the 25.6 stable release, I wasn't aware that it was released to the public yet, there's no mention of it here

I'm not getting the option to update at the moment, so can't test on my end

[mickjs]

Thank you for following up; much appreciated. Out of interest I just checked the latest beta 25.7 (here) and, somewhat ironically, it doesn't seem to have the "home screen" issue.