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P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

Explorer ,
Mar 18, 2024 Mar 18, 2024

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Hey folks! 

I was working with photoshop and illustrator, then I went to lunch and closed both apps. 
When booting them up again, Photoshop "home screen" is black. I can't open recent files. 

When I open a saved .psd, the file opens correctly.

 

Already updated to the 25.5.1 version.

Bug Investigating
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correct answers 2 Pinned Replies

Adobe Employee , Mar 19, 2024 Mar 19, 2024

The team has been informed about this. We advise against renaming UXP folders as various other Adobe Apps share this directory, which may result in unexpected behaviors & broken workflows. 

 

Update: Follow the steps here to refresh caches for an essential Creative Cloud component. 

Steps for Windows (Steps for macOS shared below - click 'Jump to reply')
  1. Quit Photoshop.
  2. Go to C:\Users\useprofilename\appData\roaming\adobe\ccx welcome
      Press Windows + R & type in - %appdata%\Adobe\CCX Welcome  &
...
Status Investigating

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Adobe Employee , Mar 19, 2024 Mar 19, 2024
Status Fixed

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207 Comments
New Here ,
Mar 21, 2024 Mar 21, 2024

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Thank you for so much helpful information.  I have solved my black screen problem - it was an issue with Adobe Camera Raw.  So for others still having issues with Black/Blank screens might be worth testing if standard psd / jpg files can still be opened and whether it is the action of invoking ACR when opening RAW files that is causing the problem.  Thank you everyone for all your helpful suggestions and solutions.

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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Screen Shot 2024-03-21 at 19.40.12.pngI don't have a Library folder.

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Community Expert ,
Mar 21, 2024 Mar 21, 2024

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@sierdo hold down the Option key to show the hidden Library.

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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Thanks. I learn something every day. 😉

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New Here ,
Mar 31, 2024 Mar 31, 2024

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I tried this several time to no avail...is there an update coming soon?

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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@Stevaker try reset opreferences as I described above

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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New Here ,
Apr 24, 2024 Apr 24, 2024

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I followed the steps suggested by Sameer for fixing this same problem but it was not corrected. Still getting only a black screen for every file I open in Photoshop 25.5.1.

 

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