Participant

P: Program error with actions that have save command in 24.3

Forum|Forum|3 years ago
March 18, 2023
237 replies
49239 views

After updating photoshop to 24.3.0 it throws a save error if I have a save in action.

This topic has been closed for replies.

Participant

I am experiencing the exact same error as everyone else when running an action on Windows 11. The action was working fine before the update, and I am unable to complete my current job because of the error.

J

j.capp

Known Participant

Hello.

I edit multiple .PSD files for work. When I am done editing a series of .PSD files, I run a Batch command of a simple Action file I created to resize them all at once. I noticed today after updating Photoshop, that the Action file I created ends in an error in Photoshop- I even re-created the Action file to see if I could get a different result and it does not work. Photoshop gives me the error "Error: Could not complete the command because of a program error. (-1)". I can see that Photoshop will resize the first .psd file but then refues to save it and it spits out the error. I can run the batch with the errors sent to a "log" and at this point Photoshop will perform the resizing actions on the series of .PSD files but then I have to manually save each one- needless to say this defeats the purpose of running commands on multiple files. Any chance this will be fixed? I have too many files to manually resize each one like this.

J

JULIE5C74

Participant

I use a custom action to adjust for auto color, resize the image, save the image, and close the image. I have used this action for years. Today, I received the following error message:

"Could not complete the command because of a program error."

If I manually go through all of the steps, it works just fine. I keep getting the error message when I get to the step to save the image.

Photoshop was updated 12 days ago and no further updates are available.

Photoshop is version 24.3.0

I'm using Mac OS Ventura 13.3 on a 24 inch M1 2021 iMac

donp30872227

Inspiring

I am currently using Photoshop 24.3 (current version) and I get an error message, "Could not complete command because of program error" when using a "Save As" action. I've been using this action for quite a while with no problems. I have uninstalled 24.3 and reinstalled with the same result. I reverted to the previous version of Photoshop (24.2.1) and the action works fine. It appears there is some sort of glitch in the latest version of Photoshop. If anyone has experienced this and has a solution I would appreciate your input. Thanks so much.

Ranjisha Sengupta

Legend

Hi @donp30872227

Thanks for reaching out.

We have investigated the error, and it has also been found reproducible on our end. This is acknowledged and will be worked on by the team. Currently, we have a few users reporting this issue.

Please check this discussion, and please upvote https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-program-error-with-actions-that-have-save-command-in-24-3/idi-p/13671979.

Note: This post will be merged with the Bug thread already available.

Best,

Ranjisha

T

tamiam68

Participant

Same error when batch processing. "Could not complete the command because of a program error."

magnusn90585503

Participant

No, it doesn't help, sorry

HASK

Participant

In PS 24.3.0 i get a "could not complete the command because og a program error" when using a custom action. The action opens a linked tiff file, does a couple of tweaks, saves the file and closes the file. The action runs untill the save where the error is displayed. The exact same action worked in the previous version of Photoshop. A workaround is to delete the save action and keep the close action. But the I'm prompted with tiff options before it closes

K

Krys5CD9

Participating Frequently

I believe its the same problem as :

https://community.adobe.com/t5/photoshop-ecosystem-bugs/program-error-in-quot-save-quot-command-of-actions-in-version-24-3-0/idi-p/13675750

Jqqerry

Inspiring

@CShubert @Pete.Green Good! Thank you for your quick research and feedback!
I hope this will be fixed as a hotfix in the next 24.4.

K

Ken Curtis

Inspiring

After updating to V24.3.0, my action "Merge Visible and Save" no longer works. The action is very simple. It has two steps: Merge Visible Layers and Save File. The merge part works, but the Save File does not. I get an error message "Could not complete the comand because of a program error" and the action stops. I have tried redoing the action and the same error shows.

I use a PC with the latest updates to the OS.

Bojan Živković11378569

Community Expert

It is known issue, please see this thread https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-program-error-with-actions-that-have-save-command-in-24-3/idi-p/13671979

Pete.Green

Hi all, thanks for the report and steps to reproduce, we're able to reproduce this error. Apologies for the trouble here. The team is working on a fix for this. Stay tuned.

A

artkeh

Known Participant

Updated to 24.3 and now my actions that include a save operation now fail with a "Could not complete your request because of a program error." On MacOS.

Ranjisha Sengupta

Legend

Hi @artkeh

Thanks for reporting this.

Which version of macOS are you on? What type of file are you working with? Have you tried any troubleshooting steps so far?

Please try the suggested troubleshooting mentioned in this article: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html.

Let us know if it helps!

Best,

Ranjisha

c.pfaffenbichler

Community Expert

On Mac, too.

Jqqerry

Inspiring

@CShubert Window10, Window11 It happened to both happened.
Also, even if I created a new action myself in 24.3 and ran it, it didn't work.
Maybe the save command written to the action doesn't work at 24.3.
24.2.1 is fine.

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