P: Program error with actions that have save command in 24.3

[kubilus]

After updating photoshop to 24.3.0 it throws a save error if I have a save in action.

[Andrew Blackmore]

The current version of Photoshop (24.3) is so buggy that I've had to revert to the previous version. The primary issue is files constantly failing to save, with a 'program error' message. When using (Custom) Actions that include saving as part of the Action, the same issue arises, making the chosen Action fail. Full Disk Access has been granted and other 'workarounds' don't make any difference.

[Ged_Traynor]

@Andrew Blackmore it's a known issue with version 24.3 and Adobe is aware of it

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-program-error-with-actions-that-have-save-...

[Andrew Blackmore]

Thank you Ged - that's good to know and sorry I missed the article on this! Thought it might be helpful to report.

[Rachel.kleinman]

Same issue.  A BIG problem for me when batch processing...

[bellevue scott]

the latest version of Light Room Classic also has disk permission issues, even though I've given it full disk access. 

[c.pfaffenbichler]

Same issue.  A BIG problem for me when batch processing...

Is the »Save« part of the Action itself or »Save and Close«?

Does setting a Destination Folder make a difference? 

[Rachel.kleinman]

It's the "Save" part of the action.  I have a separate step to close. It stops and errors out on "Save". No problem saving files manually.

[c.pfaffenbichler]

Have you tried removing the »Save« from the Action and using Batch’s »Save and Close«? 

[khayes666]

Has anyone successfully reverted back to a previous version? How far back do I have to go to get the save funcion back on my actions... what version will work? (I updated several versions up an once due to a new conputer, so I have skipped forward a few). I am worried about losing my settings going backward but not being able to use an action to save & close it really slowing me down editing thousands of images. thanks!

[khayes666]

I haven't... I am not sure exactly what you mean. I had made an action with a quick key that simply saves and closes the image, and can't seem to find a way around it. I need to save/close one image at a time as I am finished working on it, not run a batch action on many images. It's such a little thing, but adding 3-4 keystrokes per image is maddening, plus bc of muscle memory, I kept hitting it and then having to back out of the failed action so I had to disable it. I wish they would jusy fix it! 

[c.pfaffenbichler]

I haven't... I am not sure exactly what you mean.

@khayes666 , in case you were referring to my previous post: These bug reports do not indicate the intended structure of posts; I was answering to a post by @Rachel.kleinman who was specifically referring to Batch. 

[c.pfaffenbichler]

I need to save/close one image at a time as I am finished working on it, not run a batch action on many images. It's such a little thing, but adding 3-4 keystrokes per image is maddening, plus bc of muscle memory, I kept hitting it and then having to back out of the failed action so I had to disable it.

Wouldn’t ctrl-S, ctrl-W achieve the task with 2 keytrokes? (And I’m not claiming that the bug is not relevant, but for the time being working around it or rolling Photoshop back are the available options.) 

[Sou29355488xfsp]

Since updating to the lastest version, my automated actions have stopped working. It looks like it completes all of my recorded actions up until saving the file, then I receive the error message "An error was encountered while batching. Check the error log file for details." Has anyone else run into this issue and is there a fix?

[Massimo152]

Salve.

Altro Bug notato con la versione 24.3 di Photoshop. Le azioni e i relativi tasti funzione associati non funzionano più. Si apre una finestra con il messaggio: "Impossibile completare il comando perchè si è verificato un errore del programma".

Tornando alla versione 24.2 tutto funziona regolarmente. Ho anche provato ad impostare le azioni ex-novo nella versione 24.3 ma inutilmente... il problema persiste.

Grazie.

[Ged_Traynor]

@Massimo152 it's a known issue with version 24.3 and Adobe is aware of it

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-program-error-with-actions-that-have-save-...

[frankg_photos]

Is there a date when this fix will be available ?

[c.pfaffenbichler]

Is there a date when this fix will be available ?

Adobe employees are not at liberty to make public promises about future releases. 

[jasonm88724848]

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.3.0 20230316.r.376 37b4b38
0 address: 0x00007FF62F884991 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF62DE1D114 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
2 address: 0x00007FF62DE1C4B9 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
3 address: 0x00007FF62D01C7B4 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF62D01BFD9 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF62D01BE39 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF62D02DB8D base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF62DE630F5 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
8 address: 0x00007FF62DE65FF7 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
9 address: 0x00007FF62DE6599A base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
10 address: 0x00007FF62DE3EF26 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
11 address: 0x00007FF62B3308C8 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
12 address: 0x00007FF62B33095D base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
13 address: 0x00007FF62B30F8C0 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
14 address: 0x00007FF62B31E621 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
15 address: 0x00007FF62B6F1C52 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF62B3122CB base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
17 address: 0x00007FF62B398EF2 base: 0x00007FF62AE50000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
18 address: 0x00007FF81BCC269D base: 0x00007FF81BCB0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF81D62A9F8 base: 0x00007FF81D5D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

[Mal Reynolds]

> Has anyone successfully reverted back to a previous version? How far back do I have to go to get the save funcion back on my actions... what version will work?

I went back to 24.2.1. They seem to be working normally in there.

[default97bpk7bzmtat]

At the end of each action I use, I as the file to save in a specific location.  Each actions runs but then says there's a problem and how to fix.  I have about 25 actions written and I am hoping I don't have to redo the last coupe of steps in each one and that their is an easier way to fix. 

I am running Montery but I was running Ventura and it's doing it in both OS but it started in Ventura. 

I have been using actions for more than 10 years. 

Thanks. 

[stevenw56054184]

I have been using a  simple batch to make minor changes to JPEGs for many years.  It was working correctly up until quite recently, but now it has just started to give an error on the 'save' for (as far as I can see) no reason!  The prompt that comes up takes me to a page to 'fix' the issue, but it has nothing relevant on the webpage. 

There have been no changes to my pc or the actual batch actions.  The only change I can think of that would have caused this is the last Photoshop update, so I can only think that this is a bug.

I can get around this by using the 'save as' option instead of a simple 'save', but this is an annoyance as I'm creating unneeded copies of the JPEGs on my drive.  Is there a fix for this?

[Stephen_A_Marsh]

Yes, widely reported but there are workarounds or you can roll-back to an earlier version until the bug is fixed:

P: Program error with actions that have save command in 24.3

[rubeni86877677]

Same problem here after update...Reverted to Photoshop Version 24.2.0 and all working as it should

[josephd29875615]

Any updates for this fix? It's quite irritating

[default97bpk7bzmtat]

Programmers have acknowledged that it has been fixed and will be included in next photoshop update but their comment is not dated and they give no indication when next update is.  I installed the next lower version of 24.2 and it resolved the fix.    I do think it's crazy that since they have the fix they don't release it but it's easy to bring back the older verison. Just google it.  Good luck.