Hola! tengo el mismo problema, borrando las carpetas FontFeatureCache y CT Font Cache el problema parece solucionarse. Pero una vez que se vuelve a abrir el problema regresa. Alguien ha podido solucionarlo definitivamente?
Sameer K • Adobe Employee, Jan 28, 2025Jan 28, 2025
We're sorry for the trouble. We'll reinvestigate this.
In most cases, these steps help may help:
Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
I got the same error repeatedly, and could not fix it. I tried deleting the cache folders as suggested in the forums. (Failed) I tried uninstalling all Adobe products and reinstalling then. (Failed). I tried restarting Windows and keeping apps. (Failed).
Only two solutions helped:
1. Revert to old versions of Photoshop. I had to go back 6 or 7 versions to 2022 or 23.
Or
2. I backed up all my fonts, then downloaded new windows installation files and reinstalled the OS. Then I installed the latest version of Photoshop, then reinstalled the fonts 100 at a time, testing several in PS each batch. They all installed and the error has not come back for 2 weeks.
¡Sí, lo hice! Lo que funcionó para mí fue desinstalar Photoshop y Creative Cloud, eliminar todos los datos de Adobe en la computadora y luego instalarlos nuevamente.
I am encountering a persistent issue where I receive the following error: "Could Not Complete Request because Load Deep Font Cache in Get Deep Font Cache Failed."
This error is preventing me from proceeding with my work, and I need guidance on how to resolve it. I've attempted basic troubleshooting steps like restarting the system, clearing cache files, and reinstalling the software, but the issue remains unresolved.
I would appreciate it if a human representative could provide assistance to address this issue more thoroughly. Please let me know if you need further details about my system or the steps I've taken so far.
This doesn't work for me:
You can try resetting your preferences (Go to Preferences/General and click reset preferences upon quit) or
delete your font caches and let PS rebuild:
Exit Photoshop and the Creative Cloud desktop app
Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
Delete the CT Font Cache and FontFeatureCache folder and empty the Recycle Bin
We're sorry for the trouble. We'll reinvestigate this.
In most cases, these steps help may help:
Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/
Delete the CT Font Cache and FontFeatureCache folder and empty the Recycle Bin
Please include:
1- Photoshop Help > System Info.
2- Document Size & storage location.
3- Any specific steps/methods/patterns to recreate this error?
Hi, Sameer, I am also getting the above mentioned error in Ps26.3, even checkedin Ps 25.6.1 but issue is same. Here we have the system info and required details.
System info-
Version Adobe Photoshop : 26.3.0 20250122.r.156 bfca642 x64 Nombre de lancements : 8 Système d'exploitation : Windows 11 64 bits Version : 11 ou version supérieure 10.0.26100.2894 Architecture système : UC Intel Famille :6, modèle :14, niveau :5, AVX2, AVX-512, HyperThreading Nombre de processeurs physiques : 4 Nombre de processeurs logiques : 8 Vitesse du processeur : 1190 MHz Mémoire intégrée : 16156 Mo Mémoire libre : 10346 Mo Mémoire disponible pour Photoshop : 11901 Mo Mémoire utilisée par Photoshop : 70 % Gestionnaire d'incidents : Adobe DCX Version: 7.24.14 SAM SDK Version: 9.1.0.2-fio ACP.local Status: - SDK Version: 4.0.0.6 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.4.0.31 - Min Core Sync Required: 4.3.66.28 Version SDK Live Edit client : 4.0.6 Adobe Firefly : veuillez utiliser n’importe quelle fonctionnalité d’IA générative pour afficher la dernière version. Version OpenColorIO : 2.4.0 Version de la bibliothèque C2PA : adobe_c2pa/0.12.2 c2pa-rs/0.32.5 Version NGL : 1.40.0.8 Tableau noir : Désactivé. Création d’un document de tableau noir : Désactivé. Rendu D3D12Warp : Désactivé. Gestion précise des couleurs pour affichage HDR : Désactivé. Calques d'alias : Désactivé. Highbeam: Activé. Taille de la mosaïque d'images : 1024K Niveaux de mémoire cache de l'image : 4 Aperçu de la police : Désactivé Version d'HarfBuzz : 7.3.0 TextEngine : moteur de texte unifié ======= GPU API native stable : Vrai API OpenCL stable : Vrai GPUDeny: 0 GPUForce: 0 useGPU: 1 useOpenCL: 1 isGPUCapable: 1 isGPUAllowed: 1 GPUName: Intel(R) UHD Graphics GPUVendor: INTEL Intel(R) UHD Graphics UNKNOWN, INTEL IsNativeGPUCapable: 1 IsOpenCLGPUCapable: 1 HasSufficientRAM: 1 GPU accessible RAM: 8,598 MB Required GPU accessible RAM: 1,500 MB UseGraphicsProcessorChecked: 1 UseOpenCLChecked: 1 Windows remote desktop: 0 Windows available feature level: 12.1 Windows required feature level: 12.0 Windows has required feature level: 1 Affichage : 1 Limites d’affichage : (0, 0) -> (1920, 1080) Échelle d’affichage : 1 Affichage principal Type d’affichage : SDR Profil d’affichage : sRGB IEC61966-2.1 ------- Sniffer output [0 ms] Launch GPUSnifferThread
Exit code kExitNormal End sniffer 2025-01-30 12:39:28 [kStatusNormal, kExitNormal]
[735 ms] Finish RunAllAPIs
[738 ms] Finish GetSnifferResult
------- Sniffer output ======= GPU Type de licence : Abonnement Numéro de série : 90970531720414207567 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (CompositingDocumentTabUI): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Dossier de l'application : C:\Program Files\Adobe\Adobe Photoshop 2025\ Chemin des fichiers temporaires : C:\Users\pasca\AppData\Local\Temp\ Le disque de travail de Photoshop comporte l'E/S asynchrone activé. Volume(s) de travail : Démarrage, 475,8 Go, 114,9 Go libres Dossier des modules externes requis : C:\Program Files\Adobe\Adobe Photoshop 2025\Required\Plug-ins\ Dossier des modules externes principaux : C:\Program Files\Adobe\Adobe Photoshop 2025\Plug-ins\
Home Screen (Chargé) 8.0.0.78 - à partir du fichier "Dossier requis" CmdN: 1.22.26 UAB: 2.18.0-8 Chargé à : 217 ms - impact du temps de lancement : 0 ms ccx-timeline (Préparé) 3.1.12.0 - à partir du fichier "Dossier requis" CCX Commenting UXP Webview (Chargé) 30.7.0.0 - à partir du fichier "Dossier requis" Chargé à : 4451 ms - impact du temps de lancement : 0 ms CCX Sharesheet UXP (Préparé) 30.20.1.0 - à partir du fichier "Dossier requis" In app notifications (Chargé) 2.0.25.0 - à partir du fichier "Dossier requis" Chargé à : 222 ms - impact du temps de lancement : 0 ms Content Credentials (Chargé) 0.50.0.0 - à partir du fichier "Dossier requis" Chargé à : 3676 ms - impact du temps de lancement : 0 ms CC Libraries Panel (Préparé) 4.8.173.0 - à partir du fichier "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\" CAPTURE: 2.0.41 STOCK: 4.2.6 Neural Filters (Préparé) 1.15.0.102 - à partir du fichier "Dossier requis" Filtres paramétriques (Préparé) 1.0.0.0 - à partir du fichier "Dossier requis" Photoshop Adjustments Panel (Chargé) 2.2.8.0 - à partir du fichier "Dossier requis" Chargé à : 4453 ms - impact du temps de lancement : 0 ms Photoshop UXP Export-As (Préparé) 5.11.5.0 - à partir du fichier "Dossier requis" Photoshop In App Messaging (Chargé) 4.5.0.0 - à partir du fichier "Dossier requis" Chargé à : 4454 ms - impact du temps de lancement : 0 ms Information Alert (Préparé) 0.5.0.0 - à partir du fichier "Dossier requis" Photoshop Selection Feedback (Préparé) 0.5.0.0 - à partir du fichier "Dossier requis" Share Panel (Préparé) 1.0.8.0 - à partir du fichier "Dossier requis" Plugins Panel (Préparé) 1.6.9.0 - à partir du fichier "Dossier requis" Substance 3D Viewer Plugin for Photoshop (Préparé) 1.0.0.0 - à partir du fichier "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\" IC popup message (Chargé) 1.0.0.0 Chargé à : 3688 ms - impact du temps de lancement : 0 ms Multilayer Protection (Chargé) 1.0.0.0 Chargé à : 3690 ms - impact du temps de lancement : 0 ms Discover Panel (Chargé) 2411.112.0.19 - à partir du fichier "Dossier requis" Chargé à : 4457 ms - impact du temps de lancement : 0 ms Temps de balayage : 0 ms - entrées : 38
Extensions :
Bibliothèques 1.0.0 - A partir du fichier “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\index.html” com.adobe.stock.panel.licensing-embedded 4.0.35 - A partir du fichier “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\extensions\stock-panel-licensing\index.html” com.adobe.capture.extension 2.0.41 - A partir du fichier “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\extensions\capture\capture.html” Exporter sous 4.8.16 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html” Exporter sous 4.8.16 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html” com.adobe.cclibraries.manager 1.0.0 - A partir du fichier “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_173\manager.html”
Modules TWAIN installés : AUCUN
2- Document size & Storage location: Ans- Any file, even on new document also.
3.- Opened Ps 26.3 or any version>>Went to the file menu>>Selected New document option>>Created a new file>>Selected the "Text" tool>>When hitting on font's dropdown then I am getting this- Could Not Complete Request because LoadDeepFontCache in GetDeepFontCache Failed I have checked with the Ps beta and with 24.0, they are working fine.
I've done all of the suggest items i found over the last month - new preferences, delete the cache, etc. Plus some I thought about on my own.
I finally got an old version of Photoshop working (Photoshop 2023 24.7.5) every other version up I have installed/uninstalled/reinstalled, up to and including 2025 26.3 gives the same error. I do have 26.3 beta installed and it works but I am afrain to try the 26.4 beta.
I've been struggling with this since the begginning of January. Please help. What I can I send you that can help you help me?
Hi. I just logged out of Creative Cloud and logged back in. Everything was fine after that. All my fonts back to normal and no more CT Font or FontFeature issues.
Is there any progress on this? I am stcuk using Photoshop 2023 24.7.5 and beta 26.3 (I'm afraid to try beta 26.4 as I'll lose way too much generative fill work). Every otherversion of Photoshop other than the one I listed gives me this error! Please help.
The described method works but the issue immediately reappears after restoring my old settings.
It could hardly be called a fix. Sure, purge your entire settings, settings which most users have probably accumulated over years and finetuned to their liking and needs, just to be able to use fonts again, a basic feature that has been part of Photoshop since the beginning.
I honestly don't understand how the most basic things that have been working for years and years and are the bedrock of your software keep breaking time and time again ever sine you pushed everything into the cloud, it is ridiculous to be quite frank.
Sorry for my general tone of frustration but it is an absolute nightmare having to deal with these silly issues each and every time a new update or patch drops … please get this fixed ASAP without telling your customers to just delete their entire catalogue of settings. Thanks and best regards.