P: PS 2025 Could Not Complete Request because LoadDeepFontCache in GetDeepFontCache Failed

[gaston_527]

Hola! tengo el mismo problema, borrando las carpetas FontFeatureCache y  CT Font Cache el problema parece solucionarse. Pero una vez que se vuelve a abrir el problema regresa. Alguien ha podido solucionarlo definitivamente?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[davescm]

Hi,

See this thread : https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-ps-2025-could-not-complete-request-because...

The pinned reply from Adobe staff is that the following should help:

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/
• Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

If it does not then please add your system info to that thread, so that Adobe staff can investigate it.

Dave

[Arfan5D85]

Yes, that's true. I have the same problem, and the work has stopped and there is no solution. I tried to contact the technical team, but no one answered me. What is this nonsense?

[cindy-bquerry]

Please help! It's been months! I've tried everything suggest with always the same result. I just tried a "fresh install" of the latest RELEASED versions of Photoshop 26.5 and 25.12.2. Same error! And I also lose the icons in the tools area. 

I ugraded the the beta version to 26.6.0 it does not have this issue. But using a beta is very risky. But obviously since you can run the beta version, something has isolated the issue.The only released version that I have installed works is 24.7.5.

[BryanCarnathan]

What just worked for me (for now, at least):

1. Uninstall Bridge, selecting the delete settings option.
2. Uninstall Photoshop, selecting the delete settings option.
3. Reboot.
4. Install Bridge (15.0.4.534) and Photoshop (26.5.0)

Are all these steps important? I don't know. But, my toolbar and fonts are back.

[Handspike]

ola, gostaria de saber como posso resolver um problema no meu phtotshop, esta aparecendo como se fosse falahas de drive de video, alguns componetes da workspace não esta aparecendo e não estou conseguindo trocar as fontes, além de aparentar estar pesando muito, pois e so abrir o programa que o not falta sobrevoar meu escritotio.

[nikunj.m]

Hi, thanks for reaching out! Would you mind sharing the exact version of Photoshop you're using, along with the version of Windows you're working on? 

You can check out the steps suggested in this conversation: https://adobe.ly/4jMF5Nk

Let us know how it goes! 
Thanks,
Nikunj

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Samy5EB6]

Still having this error today, may Adobe will fix it one day ????

[mdhishuvo]

This thing comes back again, no point deleting it or keeping it

[MohBai]

Has a solution been found yet?

[Shyantochandra]

Delete your Photoshop version settings file in the appdata folder

[joel_2059]

One of my students is reaching out to me online (they purchased the program so they could work from home) and they are having the same issue and has tried clearing font caches, etc. Please help!

[Shylendra264783665n51]

hi...when i try to change font, it shows this message. pls let me know how to solve this...?

[nikunj.m]

Hi, thanks for reaching out, and we're sorry about the trouble! Could you share the version of Photoshop you're using?

Please check out the conversation here: https://adobe.ly/4nsbWK3

Try the steps suggested in the pinned comment on the conversation. If you continue to experience the same behavior, please upvote the conversation.

Thanks,
Nikunj

[Shylendra264783665n51]

thank you so much for your reply

i am using Version 26.8.  i tried https://adobe.ly/4nsbWK3 this. but it didnt work.

[akko.m]

Have you tried the solution suggested in this post?
https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-tool-icons-are-missing/idc-p/14079...

I’ve been struggling with the same issue for a few months. Even after resetting the Preferences folder, the problem kept coming back after a restart.
However, since resetting the PluginsStorage folder, the bug hasn’t reappeared for the past three days.
I hope this helps someone else dealing with the same issue!

[Samy5EB6]

Renaming the entire 'PluginStorage' with a .old at the end fix the issue, thanks a lot !!!!!

[Vivacious_soul154A]

Using Photoshop 26.8.1 on Win10. Craphic card Asus Geforce GTX 1660. Motherboard Asus Z97-A.

Sometimes tools menu will not load properly. Changing fonts is impossible - then Photoshop crashes.
All drivers are up to date. Any suggestions?

[nikunj.m]

Hi, thanks for reaching out, and we're sorry about the trouble! 

Please go to the Help menu in Photoshop, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us.

Meanwhile, try resetting the Text Tool using the steps suggested here: https://adobe.ly/44IM8lc

Thanks,
Nikunj

[Rocha_Studio4825]

 

[c.pfaffenbichler]

What have you done for font-trouble-shooting? 

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

[PCBill]

Many icons/commands/tools are broken in my 2025 Photoshop installation. Running on Windows 11.

I just uninstalled all the adobe apps, including Creative Cloud and reinstalled Creative Cloud and Photoshop hoping it would fix my issue.

I am missing most tool icons, the font tool doesn't work due to the fontcache error. Trying to export an image file via any command in file > export does not launch the export panel or throw an error, it just does nothing. The program is heavily bugged, and this is a fresh install.

This is a persistent issue across multiple installations of Photoshop 2025. Does anyone else have this issue, or has anyone had this issue addressed?

[Missbee]

I've had this problem too. It comes and go. The tools are there if I click the panel; I just can't see them. I have the same configuration. 

[Sameer K]

@PCBill, & @Missbee - Please check my response here & let me know if this helps: https://adobe.ly/4mqs91l

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)