P: PS Error: Could not complete your request Select Subject Classifier model not loaded correctly

[I Am Eddie]

Hi,Is this a BUG?It happens after a new update. (2.57)

[Eugenie38551765nhqi]

I have the same issue. Reinstall doesn't help. 

[Hannah Nicollet]

Hi laurentp90495257

Thanks for letting us know about this! That's interesting you're seeing this error on 25.9.1 but not on current beta. I would love to know the specific build you're running in both cases. Can you launch 25.9.1 and go to Help > System Info and then paste the top line as a comment here? And then launch the beta branch that you're running and do the same? 

May I also get your machine information too?

1. Press Windows Key + R.
2. Type "MSINFO32" and press ok.
3. File > Save.
4. Attached the saved file to the email to me at nicollet@adobe.com
   
   Thanks so much!!!
   Hannah Nicollet
   QE, Photoshop
   
   
   
   

[Hannah Nicollet]

Hi Денис375667602sqg,

Thanks for your reply! Can you please go to Help > System Info and then paste the top line as a comment here? Also if you could please email me your machine information:

1. Press Windows Key + R.
2. Type "MSINFO32" and press ok.
3. File > Save.
4. Attached the saved file to the email you send to me at nicollet@adobe.com.

Thank you so much!!!
Hannah Nicollet
QE, Photoshop

[Hannah Nicollet]

Hi Eugenie38551765nhqi

Thanks for letting us know about this! Good to know a reinstall didn't help. Can you please go to Help > System Info and then paste the top line as a comment here so I know which specific build you're using?

May I also get your machine information too?

1. Press Windows Key + R.
2. Type "MSINFO32" and press ok.
3. File > Save.
4. Attached the saved file to the email to me at nicollet@adobe.com
   
   Thanks so much!!!
   Hannah Nicollet
   QE, Photoshop

[Jqqerry]

@laurentp90495257  You can use the previous version. I've reported this bug too (thread integrated), but I feel like it won't be fixed early, so I'm keeping my old Photoshop 24.0.1.

[laurentp90495257]

Hi @Hannah Nicollet 

Unfortunatly the autoupdate change my Photoshop beta in the last version and it didn't work neither like before.
Under the same PC (didn't work both versions now):

• NORMAL Version Adobe Photoshop : 25.9.1 20240610.r.626 e3aae35 x64
• BETA Version Adobe Photoshop : 25.12.0 20240710.m.2694 9df0b92 x64

Under MAC (it's OK) :

• only NORMAL : Version Adobe Photoshop : 25.9.1 20240610.r.626 e3aae35 arm64

I send you the machine PC configurationby mail as demanded.

Regards

[Jqqerry]

@Sameer K When will the improvements or FIX to this be announced? It was said that it will be released soon, and we are continuing to wait without promise.

[こか247743228whp]

私もこちらで解決しました！ありがとう。

[ponteilla 66]

Bonjour
j’utilise depuis toujours avec le même PC ( carte graphique Radeon ( TM) 530 (AMD) les outils de Photoshop : sélection d’un sujet et sélection d’objet , ou depuis quelques temps ces outils ne fonctionnent plus ; voici le message de rejet : '' impossible d’effectuer cette opération , select subjet classifer model not loaded correctement ''j’ai
désinstallé et réinstallé PS dans les 2 versions de mon abonnement , le bug persiste .
je serais reconnaissant de votre aide pour essayer de résoudre ce problème

[zehava27254075aaue]

I get a message every time I try to select an object... "Unable to complete your arc. Select subject. Classified model not loaded correctly". What to do???

[kglad]

what app?

[jane-e]

@zehava27254075aaue 

I've moved your post to the primary thread in the Photoshop forum. Adobe employee @Sameer K  has acknowledged this and will let us know when there is a fix.

Jane

[xljr]

Any updates on this issue? Photoshop is useless to me right now. Thanks.

[Jqqerry]

C:\Users\yourusername\AppData\Roaming\Adobe\Creative Cloud Libraries

The problems I was experiencing were reported before but rather unusual.
Not only the 2024 version but the Photoshop subversion I have (2023,2021 and 2020) all affected, and overall Photoshop was very slow as if GPU acceleration wasn't working properly (even in a small size Clone Stamp), and the reinstallation, reset wasn't effective.

And I deleted this folder and the problem was solved.
I don't know how on earth this is related to a performance issue like that, but it's been solved.
beyond comprehension....

[maximiliand57329788]

I had the same problem. With the settings specified by Trevor.Dennis, it worked again immediately - thank you very much!

[Jqqerry]

https://community.adobe.com/t5/creative-cloud-desktop-discussions/can-download-older-version-creativ...

I asked all of my desktop and laptop and colleagues to test this out once in a while.
There may be a direct cause for Photoshop, but the creative cloud after some point seems to be the cause.

Even if you don't change the Photoshop version (2023 or earlier), updating the Creative Cloud will cause several bugs, including that one.

And I think the release timing below is a problem (most of my teams were also keeping the creative cloud before that release)

Version 6.2.0.554 was released on May 10, 2024 (required release)

Improved user interface for viewing and managing pending application updates.
Easily view and manage credits generated from the account menu.
Use application preferences to display or hide recent files from the Home tab.
A recent section of the Home tab has been improved.
For businesses with access to Creative Cloud Edition 4, the Firefly tab has been released exclusively.
In-context purchases have been activated in Creative Cloud for Teams.
Enterprise users with Acrobat privileges can now access cloud-based documents via the Files tab.
Support for Microsoft Visual C++ 12.0 has been discontinued.
Fix bugs and technical improvements.

" Support for Microsoft Visual C++ 12.0 has been discontinued. "

I don't know exactly if this is a problem, but what is certain is that it wasn't just a Photoshop problem.

So the definitive solution I found, if there is no problem at the moment and the creative cloud is not the latest version, never update it.
If you've already updated it, you can't avoid this because even if you reinstall Windows OS until an improved release, the latest version will always be installed. (Even if I contacted a Adobe counselor via chat, I couldn't get a specific release from the Creative Cloud separately.)

[chinedu_atumex]

Hello

i am having issue with my subject selection tool not working and  also with my lens blur not working. 

it keeps bringing out the error codes 

Photoshop 25.11.0 and Lightroom 13.4

Windows 11 

All object/subject selection tools not working 

i try to select subject using the object selectiontool, but instead i get error messages "select subject tool classifier not loaded correctly "

[MajaBender]

Wenn man über den Reiter - Auswahl - Auswählen und Maskieren - geht und dann oben bei  - Motiv auwählen - den Pfeil auf  Cloud (nicht Gerät) anwählt, geht es. Ist aber sehr umständlich! 

[Brigette38181704bb2v]

Hi. I experienced this issue earlier this summer. What fixed my error was updating my graphics drivers. Once those were updated, and my computer restarted, I had no further error messages.

[La sardegna]

Correcting my image processing preferences to what Trevor.Dennis displayed fixed my problem!  Adobe should hire him. The agents that I got on the chat (2 of them) were useless. Thank you Trevor Dennis! 

[La sardegna]

Scroll back up the chat to see the preference settings that Trevor.Dennis displays! 

[Oscar5C13]

Al parecer a mi también me funciono, estoy en la versión 25.11, lo que no me anda es detectar persona en camera raw. 

[rae_dan1962]

One layer with background. The tool worked last semester. I am a Photoshop teacher in high school.

I have read the threads and tried varies suggestions with no luck.

[Ged_Traynor]

@rae_dan1962 the issue has been reported here

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-ps-error-could-not-complete-your-request-s...

[rae_dan1962]

I changed my Preferences but am still getting the error.