Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
99

P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

Community Beginner ,
Feb 04, 2025 Feb 04, 2025

AI generator is not working at all 

 

{Title updated by moderator}

Bug Fixed Locked
TOPICS
Windows
45.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 05, 2025 Feb 05, 2025

Hi Everyone - late yesterday the problem was resolved. If you are still having issues with Gen Fill/Firefly please start a new thread with all relevant details!

 

Translate

correct answers 1 Pinned Reply

Adobe Employee , Feb 05, 2025 Feb 05, 2025

The issue is resolved, and the thread has been locked. If you see an issue, please feel free to start a new conversation with the required info.

Status Fixed
Translate
replies 326 Replies 326
326 Comments
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

I converted the original layer to a smart layer and it workedsmart layer.jpg

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Generative fill hasn't been working since this morning. While trying these, my credits have also run out. Please provide support on this matter

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

i m sorry does that mean there is a problem with adobe ?

 

Translate
Report
Explorer ,
Feb 04, 2025 Feb 04, 2025

same here in SP - Brazil.   using  25.12.1 to use generate.

 

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

hi i can't use photoshop artificial intelligence for about 3 hours i get the error “something went wrong”. what could be the reason

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

I get error again and again.

Sans-titre-1.jpg

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

I still have this problem, do you still have?

 

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Same problem for me

Sans-titre-1.jpg

Translate
Report
Community Expert ,
Feb 04, 2025 Feb 04, 2025

Yes its a server issue on the adobe side. Go to status.adobe.com for details.

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Screenshot 2025-02-04 alle 14.55.43.png

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

same problem since yesterday... still haven't found a fix...

Translate
Report
Explorer ,
Feb 04, 2025 Feb 04, 2025

it's been registered as an issue on status.adobe.com, so keep track there to see if anything is fixed guys

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/generative-fill/m-p/15132036/page/5#M...

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

Reverting to version 25.12.1 seems to work

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

It didn't work for me.((

Translate
Report
Contributor ,
Feb 04, 2025 Feb 04, 2025

Check the Adobe Status page https://status.adobe.com/ to see when the issue will be fixed.

Meanwhile, you can install older version 25 of Photoshop to be able to work

[Thanks for the working tip to yann_9888].

Translate
Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Generative fill error

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

i have same problem

Translate
Report
Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

The team is working on this outage. Feel free to track the status here: https://adobe.ly/4aNqKwx

 

Thanks, @Kevin Stohlmeyer, for being on top of this in the Community.

Sameer K

Translate
Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

I was running into the same issue.  For me, there was a problem with Adobe, you can check at https://status.adobe.com/

 

Translate
Report
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

Mine has stopped working today too 

 

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

I have the same problem. When will this be fixed؟

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

It is down for me and I really need it, not cool. 

Translate
Report
New Here ,
Feb 04, 2025 Feb 04, 2025

same issue here, Egypt (PS v26.3 and beta 26.4 ), waiting for resolving

Translate
Report
Explorer ,
Feb 04, 2025 Feb 04, 2025

If you're having issues with ps genfill since this morning, here's what worked for me:

Go to creative cloud , my apps, right click on photoshop, see versions and install an older version, 

 

the version that worked for me was v25.12.1

Translate
Report
Community Expert ,
Feb 04, 2025 Feb 04, 2025

If you want to create actual vector data Illustrator’s »Image Trace« would seem like the proper option within Adobe’s software offerings. 

Otherwise could you please post screenshots with the pertinent Panels (Toolbar, Layers, Properties, Options Bar, …) visible to illustrate the issue? 

Translate
Report