P: Selections and panning snap to wrong location

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Community Beginner ,
May 20, 2020 May 20, 2020

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The selection rectangle tool does not mark the desired area but jumps to another place on the desktop after dragging and release, since 2020 version (Surface Studio)
 sorry for bad english

Das Auswahlrechteck Werkzeug markiert nicht den gewünschten Bereich sondern springt an eine andere Stelle auf dem Desktop nach dem loslassen. seit der 2020 version, benutze ein Surface Studio


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38 Comments
Community Beginner ,
Aug 07, 2020 Aug 07, 2020

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#2.... i think ???

I don't even find the folder "Prefs" and i dont know what (UseSystemStylus 0) means



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Explorer ,
Aug 07, 2020 Aug 07, 2020

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Heyhey,

Chad is referring to this folder:

C:\Users\USER\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

..and is asking if you have a PSUserConfig.txt file in that location (by default you don't).

In case you do have this file, open it and see if it contains "UseSystemStylus 0".

🙂
Creating worlds for screen and paper - also offering photo resources and HDRIs on www.dziga.com

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Community Beginner ,
Aug 10, 2020 Aug 10, 2020

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Okay.
no i dont have a PSUserConfig.txt file in that location

#2 STILL seeing the issue with 21.2.1 and DON'T have PSUserConfig.txt in Prefs folder (UseSystemStylus 0)

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Adobe Employee ,
Aug 10, 2020 Aug 10, 2020

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Thanks @Immerwährend Tattoo 

If you could provide me with some additional info, that would be helpful.  

For your Surface Studio 2;
1. Do you have an additional monitor connected? 
2. What version of Win10 are you running (is it up to date)? 
3. Are you seeing both Panning snapping back AND incorrect selection locations?
4. Is your OS/keyboard set to English or are you running in a different language?

Thank you!

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Community Beginner ,
Aug 11, 2020 Aug 11, 2020

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1. no others monitors
2. Win 10 Pro  Version 10.0.18362 Build 18362 (its up to date) the issue already existed before the update
3. yes
4. German qwertz



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LEGEND ,
Aug 12, 2020 Aug 12, 2020

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Hey chad@zewg.com I just found this discussion. I'm having the same issue. Will review your reco's and report back if the results. Thanks.

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LEGEND ,
Aug 12, 2020 Aug 12, 2020

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chad@zewg.com I am #2 No PSUserConfig, 21.2.1 still seeing the issue

I have 2 Cintiqs in addition to my main monitor
Windows Version 10.0.19041 Build 19041
yes pan snap + selection bugs, also seeing erratic brush and lasso tool behavior when I use them directly after trying to pan or drag a marquee
English

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LEGEND ,
Aug 12, 2020 Aug 12, 2020

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Resetting prefs and updating Nvidia driver did not work, it's back. GRRRR

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LEGEND ,
Aug 17, 2020 Aug 17, 2020

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I am having the same issue and have been for 2-3 months. I use 2 monitors and a wacom cintiq pro 24.

My eyedropper tool also jumps to the grayscale version of any colour I pick after a random amount of time (happens every day) of working in photoshop and is unusable without a save and restart, also working in RBG, tried CMYK, tried to use the tool itself instead of alt-click, played around with layers being sampled, asked others I know to no avail.

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LEGEND ,
Oct 06, 2020 Oct 06, 2020

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I have been trying to fix this for ages and have at least discovered that it happens only after I have used liquify tool. Only way to fix it so far is to restart PS

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Adobe Employee ,
Oct 07, 2020 Oct 07, 2020

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Hi Karosa, are you on Windows or Mac? Using a tablet? If so, do you have WinTab enabled? 


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Oct 07, 2020 Oct 07, 2020

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Hi, Using Windows 10 with all updates done. Latest Photoshop CC, Nvidia drivers up to date, Wacom drivers also up to date. Using Wacom Intuos Pro. Can't recall wintab

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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LATEST

Is anyone still seeing this with the latest update 22.3.1. 

We haven't been able to reproduce this in recent builds/versions and haven't heard any reports recently.

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