P: Undo / History is not functioning as it should (Photoshop v24.1)

[Jsinmichael]

Command+Z is acting erratic and is not reverting to the prior state. I've experienced it undoing several recent changes but also jumping to random layers. Is there a bug? Can you please advise?

Running 24.1 on Mac (Ventura)

Thank you,

Jason

[mattrock1]

Experiencing the same issue. Very frustrating as I'm having to redo lots of work and time.

[comunica_usuário]

Welcome to the club 😞

[Andrew26672487zn95]

this is happening to me as well, can't seem to find a solution and it is driving me insane. I think it started happening the last time I updated my App. Please let me know if you find a solution

[endcomic]

I'm using the most recent version of Photoshop on a less than a year old laptop running Windows 10 ver. 21H2.

Expected result: I undo something, either by using ctrl+delete or manually selecting it in the dropdown, and it undoes my most recent action, every single time I use undo.

Actual result: It works as expected most of the time. The exception is the problem--I'll be drawing, I'll hit undo either once or multiple times and then, rather than walking back a single brush stroke or deselect, it will revert back to exactly what the image looked like when I booted up photoshop and opened the file for the first time that day,  no matter how many times I have saved since opening it.

I understand that you can undo a revert, and under normal circumstances where I have intentionally reverted a file, I have undone it with the click of a button. But whenever this buggy, unwanted revert happens, undo will not have a record of me reverting, and will act as though the several hours I have just lost was exactly the point I was at, thinks that I have just opened the file right now, and there are no options to undo the revert or redo any of the things I have done after opening the file, because if you have just opened a document (which it thinks I have), then you haven't done anything yet that could be undone or redone.

Now, the workaround I have discovered for this is to just close the file, decline to save and when I look at the file in bridge and open it back up, it will still have all the changes I made up until my most recent save. The problem is that if this randomly happens 20 minutes after my previous save, that's 20 minutes of work that I cannot get back and will have to redo.

I've had mixed results with photoshop's backup and recovery settings in the past, and I have gone out of my way to make sure that photoshop is set to backup in 5 minute intervals, but when I go to C:/users/me/AppData/Roaming/Adobe/AdobePhotoshop2023/AutoRecover, the folder is empty. I've experimented with it after this started happening after the most recent photoshop update in December, and it seems to save backups, once, about 5 minutes after I open a file, but even if I make a change to that file and walk away, it will not update that file, and the time last modified for it will remain the instant it was created and never change. If I manually save the file I am working on, the backup file will self-delete, make a new one in 5 minutes and then never update it, and delete itself if I save again.

So before anyone suggests that making sure my auto-recovey is set up might solve this, I have, and it seems kind of useless compared to how it seemed to work in previous versions.

This has happened once or twice a day, every single day that I have used photoshop since the 2023 version came out. I thought it was a one off issue the one time I used it before Christmas, and now that I jave been  back to work after the holidays for a few days, I'm surprised when it doesn't happen more than once a day. I have no idea what is prompting this, I have searched for other people having this issue and have been unable to find anyone else talking about it, and I have looked for a true auto-save plugin, or action I can set up to make sure that this stops happening. I'm this close to making my own action and having an auto-clicker app run in the background that hits whatever shortcut I make for it every 5 to 10 minutes, but the fear there is that it saves immediately after this weird bug happens and undoes all of my work for the day.

I would love a solution, but right now even just confirmation that this is happening to people other than me and is being looked into would go a long way for my stress levels right about now.

[endcomic]

For anyone who isn't interested in messing around with past versions while we wait for a fix, the temporary solution I'm running is that I made an action that saves a copy of my current document, and renames the copy to include the date and the time it was made in the filename. I set it to Ctrl+F2 in my action shortcuts, and then downloaded a simple keyboard auto-presser that I open after I open up Photoshop. I hit start on that, and then every ten minutes, without me manually having to remember to save manually, it will automatically input Ctrl+F2 and save me a conveniently timestamped safety copy in my working folder. At the end of the day, I exit the keyboard presser, exit photoshop and then delete all but the new working copy.

If I do experience this again (reverting to when I opened it at least twice a day every day this week), I should never lose more then ten minutes of progress, and will probably lose less. This is what I wish Photoshop's actual backup and restoration functions did. The only downside is that I work with gigantic files, so I really need to keep an eye on how many backup copies I'm sitting on and remember to clean them up at closing time.

[joshd47512495]

It's easy enough to revert back to the previous version of Photoshop. You only have to turn the Auto-Update function off in CC beforehand. Which can be found in the CC panel, under Updates, near the "Search Creative Cloud" search bar, labeled as "Manage Auto-Updats. 

[jane-e]

I would love a solution, but right now even just confirmation that this is happening to people other than me and is being looked into would go a long way for my stress levels right about now.

By @endcomic

Yes, others have reported this. Adobe is aware of the issue and is working on a fix. In the interim until the engineers can fix this, you can roll back to 24.0.1 20.0.1. Here's how:

https://helpx.adobe.com/download-install/using/install-previous-version.html

Jane

EDIT: Typo corrected; thanks @Ged_Traynor !

[Ged_Traynor]

@jane-e I assume you mean version 24.0.1 🙂

[Ersel278561050d09]

Version 24.1.0

OS Monterey 12.5

Since last update, Photoshop undo command randomly takes multiple irreversible steps towards the history. When I hit cmd+Z, it randomly applies way too many steps back, putting my work back to its state of 2-3 hours before. This is irreversible, when I redo I can't go back. I have to start all over again. I constantly have to save a copy before I undo since this bug appears to be random. This bug adds several hours to my workflow, please fix this.

[ragi2785920447zc]

App version: 24.1.0
Platform an OS version: Windows 10 22H2
Step 1: Upload bath images from Lightroom
Step 2: Use Auto-Align layers
Step 3: Use Auto-Blend Layers
Step 4: Working on project
Step 5: I press Ctrl+Z to undo the operation
Actual results: Photoshop move my steps far back (keys are working correctly). When I use redo command (Shift+Ctrl+Z), Photoshop allow me to move 2 or 3 step forward, and I have to that many steps doing again

In some random momments (but fairly often), when i try to step back with command CTRL+Z, program move my steps far back (for sure more like 10 steps or more), and when I try go forward with command Shift+Ctrl+Z - I`m stuck and I have to do steps once again.

[© Si]

I am experincing random past history states presenting themself as current in the history panel in Photoshop 2023, version 24.1

I've noticed this only happens after I use the Gradient Tool in my workflow... !?

When I save emediatly after using it. No "Save" appears in the history panel and any work there after stops updating in the history panel. If I continue to work then the whole document will revert to a random saved state with no option to get the current work back. !!!

Can anyone else confirm this, so to report it as a bug to Adobe.

Mac Pro - 2019,  macOS Monterey 12.6.2

[CoryShubert]

Hi @© Si sorry to hear this.

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

[jane-e]

@© Si 

This bug has been reported and Adobe is working on a fix. In the interim, you can revert to 24.0.1 for a temporary workaround.

See details on this primary thread:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-undo-history-is-not-functioning-as-it-shou...

EDIT: @© Si , staff has moved your post to the primary thread for the bug report. When it is resolved, it will be posted here.

Jane

[dbb_design]

Been getting a repeated bug, using basic command+Z to undo a step or two, and it will revert my file either suddenly back by 10+ steps or completely all the way back to how the file was when I opened it, and this cannot be undone. Fortunately at times I can reload from last manual/auto save state - but it's still costing me a bunch of time on this, especially when dealing with very precise manual edits.

iMac 27, ios version and PS are all up to date.

it 10000% is not a Preferences issue. I haven't touched them since the last time I was told to reset them (and still didn't fix the issue)

[kevin stohlmeyer]

This is a known issue that Adobe is working to fix for the next release:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-undo-history-is-not-functioning-as-it-shou...

[angelas57599994]

I have the same repro steps as many others (any ctrl + z more than once, the file is reverted to a previous save state or some decent chunk of time), over multiple documents (photo, drawings etc) at a wide range of document sizes. I've reverted to 24.0.1, but, as an undo abuser, working last night was very frustrating. Good luck to the engineers.

[PECourtejoie]

@angelas57599994  said : "Good luck to the engineers"

Hi! That is very welcome and refreshing to hear. I understand that such issue can be very frustrating, but you understand that engineers do not plant such problems on purpose and hate to see their baby have issues. Thank you for the positive tone, I hope that the issue will be quickly resolved! 

[Jillian254497730zc3]

Replying to be in the thread for when a fix is found.

So frustrating 😞

[joshb16602246]

I'm also experiencing this undo bug, reverting back to a previous state when hitting undo more than once. I've been watching my history log and it indeed stops recording randomly. I'm on an iMac, Big Sur 11.7.1 still. I thought I was going crazy. I've lost countless editing and time, dealing with this. 

GET THIS FIXED PLEASE.

[VitorPadua]

I'm also experiencing this undo bug, reverting back to a previous state when hitting undo more than once. I'm on an iMac M1, Ventura. I was going crazy and I've lost countless editing and time, this bug must be fixed ASAP! It's frustrating!

[CoryShubert]

Hi all, the team has a solution for this bug. Keep an eye out for this fix in an upcomming release.

Thank you all,

Cory

[jane-e]

@CoryShubert wrote:

Hi all, the team has a solution for this bug. Keep an eye out for this fix in an upcomming release.

Thank you Cory and the Adobe Team!

Jane

[joshd47512495]

Thank You Team Adobe! Looking forward tot he next update.

[antonioi21376345]

Also having this issue in version 24.1.0 20221206.r.166 be4691b x64 -- its driving me crazy. When is the bug fix to be published?! I have lost hours of work to this careless oversight. I'd trade all the latest gizmos and functions to have the basics work again....

[antonioi21376345]

I'll revert to 24.0.1 in the meanwhile. I didn't realize I was on some open beta.