P: v23 crashes on the new Intel 12th gen CPU PC.

[Robbie Khan]

Fore refreence I upgraded my i7 6700K CPU to a new i7 12700KF which came out this month. Photoshop 2022 has been working perfect on the old CPU and only recently I got round to using Photoshop only to find it will not load images due to a crash bug on the new CPU system.

I can replicate this bug  so it is definitely a bug in the 2022 version of PS currently on the Creative Cloud. I can uninstall and reinstall and still get the same issue. This bug does not exist on Photoshop 2021 having done some testing with that too.

If I launch Photoshop 2022 and open any image, the app crashes with no error. Just closes itself.

If I go to Task Manager in Windows with Photoshop open and then manually assign affinity to only the P-Cores of the 12700K then I can load any image and work on them no problems at all. This confirms to me that Photoshop 2022 has an issue where it crashes when Intel thread Director and WIndows 11 assign Photoshop threads to the CPU and as some will be rsiding in the E-Cores, it seems to fall over there.

I am continuing to use Photoshop 2021 for now until this bug can be patched in 2022!

[Robbie Khan]

Besides all that though, up in teh thread an Adobe dev has confirmed they get the same issue too so this can be followed up with them now surely?

[J453]

@Robbie Khan I'm not sure @Mork Cubeman is seeing the same issue as you.

[Mork Cubeman]

Adobe Photoshop Version: 23.0.1 20211105.r.68 96a498e x64
Number of Launches: 5
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.22000.318
System architecture: Intel CPU Family:6, Model:7, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 16
Logical processor count: 24
Processor speed: 3187 MHz
Built-in memory: 32509 MB
Free memory: 20839 MB
Memory available to Photoshop: 24983 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.887.2
ACP.local Status:
- SDK Version: 1.50.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.21.1.1
- Min Core Sync Required: 4.3.28.24
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
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GPUVendor: NVIDIA
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IsOpenCLGPUCapable: 1
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GPU accessible RAM: 25,530 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
Display: 2
Display Bounds: top=0, left=-2560, bottom=1440, right=0
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=67562825 -comment=Photoshop Version: Adobe Photoshop 23.0.1 20211105.r.68 96a498e x64

[625 ms]
Start sniffer 2021-11-14 19:34:34
# Photoshop Version: Adobe Photoshop 23.0.1 20211105.r.68 96a498e x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=67562825 -comment=Photoshop Version: Adobe Photoshop 23.0.1 20211105.r.68 96a498e x64

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GPU accessible RAM: 25,530 MB
VRAM: 25,530 MB
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API version: 12.0 (12.0)
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End platform native
{272 ms}

{272 ms}
Start platform OpenGL
# displays: 2
Display 0
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Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
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# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3090/PCIe/SSE2
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{346 ms}

{346 ms}
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Power Envelope: DISCRETE
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VRAM: 25,769 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 720 GB / s
Compute score: 15,385.6
Device name string: NVIDIA GeForce RTX 3090
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
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{469 ms}

Exit code kExitNormal
End sniffer 2021-11-14 19:34:34
[kStatusNormal, kExitNormal]

[625 ms]
Finish RunAllAPIs

[953 ms]
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[953 ms]
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------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970430720847334690
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\joetr\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.82T, 1.43T free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

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Unified Extensibility Platform uxp-5.5.4-1-60dbcb9
UPIC 2.3.1

Required plugins:

Accented Edges 23.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.0 - from the file “Filter Gallery.8bf”
Average 23.0 - from the file “Average.8bf”
Bas Relief 23.0 - from the file “Filter Gallery.8bf”
BMP 23.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.0.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.0.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.0 - from the file “Filter Gallery.8bf”
Charcoal 23.0 - from the file “Filter Gallery.8bf”
Chrome 23.0 - from the file “Filter Gallery.8bf”
Cineon 23.0 - from the file “Cineon.8bi”
Clouds 23.0 - from the file “Clouds.8bf”
Color Halftone 23.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.0 - from the file “Filter Gallery.8bf”
Conté Crayon 23.0 - from the file “Filter Gallery.8bf”
Craquelure 23.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.0 - from the file “Filter Gallery.8bf”
Crystallize 23.0 - from the file “Standard MultiPlugin.8bf”
Cutout 23.0 - from the file “Filter Gallery.8bf”
Dark Strokes 23.0 - from the file “Filter Gallery.8bf”
De-Interlace 23.0 - from the file “Standard MultiPlugin.8bf”
Dicom 23.0 - from the file “Dicom.8bi”
Difference Clouds 23.0 - from the file “Clouds.8bf”
Diffuse Glow 23.0 - from the file “Filter Gallery.8bf”
Displace 23.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.0 - from the file “Filter Gallery.8bf”
Entropy 23.0 - from the file “statistics.8ba”
Export Color Lookup Tables 23.0 - from the file “Export3DLUT.8be”
Extrude 23.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.0 - from the file “FastCore.8bx”
Fibers 23.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.0 - from the file “Filter Gallery.8bf”
Filter Gallery 23.0 - from the file “Filter Gallery.8bf”
Fresco 23.0 - from the file “Filter Gallery.8bf”
Glass 23.0 - from the file “Filter Gallery.8bf”
Glowing Edges 23.0 - from the file “Filter Gallery.8bf”
Grain 23.0 - from the file “Filter Gallery.8bf”
Graphic Pen 23.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.0 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.0 - from the file “Standard MultiPlugin.8bf”
IGES 23.0 - from the file “U3D.8bi”
Ink Outlines 23.0 - from the file “Filter Gallery.8bf”
JPEG 2000 23.0 - from the file “JPEG2000.8bi”
Kurtosis 23.0 - from the file “statistics.8ba”
Lens Blur 23.0 - from the file “Lens Blur.8bf”
Lens Correction 23.0 - from the file “Lens Correction.8bf”
Lens Flare 23.0 - from the file “Standard MultiPlugin.8bf”
Liquify 23.0 - from the file “Liquify.8bf”
Matlab Operation 23.0 - from the file “ChannelPort.8bf”
Maximum 23.0 - from the file “statistics.8ba”
Mean 23.0 - from the file “statistics.8ba”
Measurement Core 23.0 - from the file “MeasurementCore.8me”
Median 23.0 - from the file “statistics.8ba”
Mezzotint 23.0 - from the file “Standard MultiPlugin.8bf”
Minimum 23.0 - from the file “statistics.8ba”
MMXCore Routines 23.0 - from the file “MMXCore.8bx”
Mosaic Tiles 23.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.0 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.0 - from the file “Filter Gallery.8bf”
Note Paper 23.0 - from the file “Filter Gallery.8bf”
NTSC Colors 23.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.0 - from the file “Filter Gallery.8bf”
OpenEXR 23.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.0 - from the file “Filter Gallery.8bf”
Palette Knife 23.0 - from the file “Filter Gallery.8bf”
Patchwork 23.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.0 - from the file “Standard MultiPlugin.8bf”
PCX 23.0 - from the file “PCX.8bi”
Photocopy 23.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.0 - from the file “ChannelPort.8bf”
Pinch 23.0 - from the file “Standard MultiPlugin.8bf”
Pixar 23.0 - from the file “Pixar.8bi”
Plaster 23.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.0 - from the file “Filter Gallery.8bf”
Pointillize 23.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.0 - from the file “PBM.8bi”
Poster Edges 23.0 - from the file “Filter Gallery.8bf”
PRC 23.0 - from the file “U3D.8bi”
Radial Blur 23.0 - from the file “Standard MultiPlugin.8bf”
Radiance 23.0 - from the file “Radiance.8bi”
Range 23.0 - from the file “statistics.8ba”
Render Color Lookup Grid 23.0 - from the file “Export3DLUT.8be”
Reticulation 23.0 - from the file “Filter Gallery.8bf”
Ripple 23.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.0 - from the file “Filter Gallery.8bf”
Save for Web 23.0 - from the file “Save for Web.8be”
ScriptingSupport 23.0 - from the file “ScriptingSupport.8li”
Shake Reduction 23.0 - from the file “Shake Reduction.8bf”
Shear 23.0 - from the file “Standard MultiPlugin.8bf”
Skewness 23.0 - from the file “statistics.8ba”
Smart Blur 23.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.0 - from the file “Filter Gallery.8bf”
Solarize 23.0 - from the file “Solarize.8bf”
Spaces 23.0 - from the file “Spaces.8li”
Spatter 23.0 - from the file “Filter Gallery.8bf”
Spherize 23.0 - from the file “Standard MultiPlugin.8bf”
Sponge 23.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.0 - from the file “Filter Gallery.8bf”
Stained Glass 23.0 - from the file “Filter Gallery.8bf”
Stamp 23.0 - from the file “Filter Gallery.8bf”
Standard Deviation 23.0 - from the file “statistics.8ba”
Sumi-e 23.0 - from the file “Filter Gallery.8bf”
Summation 23.0 - from the file “statistics.8ba”
Targa 23.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.0 - from the file “Filter Gallery.8bf”
Tiles 23.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.0 - from the file “Filter Gallery.8bf”
Twirl 23.0 - from the file “Standard MultiPlugin.8bf”
U3D 23.0 - from the file “U3D.8bi”
Underpainting 23.0 - from the file “Filter Gallery.8bf”
Vanishing Point 23.0 - from the file “VanishingPoint.8bf”
Variance 23.0 - from the file “statistics.8ba”
Water Paper 23.0 - from the file “Filter Gallery.8bf”
Watercolor 23.0 - from the file “Filter Gallery.8bf”
Wave 23.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.0 - from the file “WIASupport.8li”
Wind 23.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.0 - from the file “WBMP.8bi”
ZigZag 23.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.0.0.118 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.0.0\"
CDO: 1.102.0
CmdN: 1.9.1
CDP: 1.127.0
Projects: 1.0.46
Discover Panel (Loaded) 1.11.0.33 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.41.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.timeline\"

CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.comments-webview\"

CCX Sharesheet UXP (Loaded) 20.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.sharesheet\"

CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.cloudValueDialog\"

Photoshop UXP Export-As (Prepared) 5.5.11.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.personalization\"

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.selectionFeedback\"

Plugins Panel (Prepared) 1.3.6.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.pluginspanel\"

IC popup message (Loaded) 1.0.0.0

Neural Filters (Registered) 1.9.21.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.nfp.gallery\"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\manager.html”

Installed TWAIN devices: NONE

[Mork Cubeman]

I think it is the same issue almost definitely.

[Robbie Khan]

youtube reviewers have now chimed in on the crash as well and they said that they have word from Adobe that it's being looked into. Is there any confirmation on this? This was in relation to producivity reviews with the new CPUs but they could not complete the Photoshop one because of the crash on load.

[Mork Cubeman]

I'm glad to hear about the Youtubers bringing attention to this issue.  The main reason I buy Intel is because it has great compatibility with all of the applications that I use.  I would have expected this to be a top priority for Adobe and that Intel would even want to help get this fixed.

[Robbie Khan]

It should be fairly straight forward to pinpoint for Adobe, it's not really an Intel problem.

What we know as fact is that:

2021 v22.x  has no issue.
2022 v23.x does have the issue

So with this known Adobe can simply look at what CPU related things have changed between 22 and 23 of Photoshop and look at that I'd have thought?

[PECourtejoie]

In an app having millions of lines of code, I expect this to be a daunting task. Photoshop is also undergoing major changes in the way it handles the GPU, depreciates OpenGL and OpenCL in favor of DirectX, so it is not a 5 minutes task.

Also, any fix needs to be tested on other hardware... Thanks for your understanding, and thank you for trying to provide as much information to the team!

[Robbie Khan]

That is all cool and fully understood!

My last comment was pretty much in relation to what has changed under the hood for the CPU between v22 and v23 since v22 has no issue at all and there are no new performance settings in v23 compared to v22 so it must be something specific that has been added to v23 - Just to help the team narrow things down.

[UMSp]

I have the same issue with version 22. The Adobe support agent said that is is because I don't have a dicrete graphics card.

However, I see here that people have this issue even with discrete graphics card. 

[Robbie Khan]

@UMSp  Is it the same issue for sure though? What CPU do you have?

If it is indeed the same issue then you will be able to test this theory simply by forcing Photoshop 22 via the affinity option to use only cores 0,1,2,3 which are the first 4 threads of the performance cores on the new 12th Gen Intel CPUs and once done via Task Manager load any image and test Photoshop is indeed working this way. The moment you set it back to all cores and restart the app it will start crashing on load of any image again.

[UMSp]

Thank you so much!

I will do the test when I will have a chance.

[Mork Cubeman]

Any update on this?  

I'm hoping Adobe can get a test system of their own instead of relying on crash reports.  The crash reports are clearly not coming through like they should because it crashes before the submission window comes up.

[jeeheon_cho]

Yup same here. Crashes right away if opening from Lightroom. Crashes when trying to save when opening Photoshop up directly without LR.

12600k

Asus Z690-A

RTX 2070

Windows 11

[jeeheon_cho]

Also forgot to mention a error report crash dialogue box does not come up.

[jeeheon_cho]

I have a new 12600k with Windows 11 and an RTX 2070. To be expected I suppose with new gen hardware and a new OS. I'm not getting an error report message so thought I'd leave a message here.

Photoshop is crashing immediately upon opening if I'm opening an image through Lightroom.

If I'm opening Photoshop independently from Lightroom, it stays open, but slow with certain brushes. Then when I attempt to save it crashes everytime.

[Mork Cubeman]

"To be expected I suppose with new gen hardware and a new OS."

It is new hardware and a new OS but it's not exactly obscure.  I think two weeks is more than enough time for Adobe to have fixed this.  

We are lucky that v 22 works.

[Matthew5D95]

Same problem here man, I had to downgrade to PS 22.5 just now. Seems to be running fine on the i7 12700k

[mandryk]

brand new computer...12700K...64GB DDR5 Win11.... And wow Photoshop 2022 crashes EVERY TIME I try to make a few brushstrokes, or if I try to save a file.  Any all, all the time.  Beyond frustrating.  However, after downloading 2021 that version seems to operate stably.  What could be the issue here?  One time it gave me a chance to send an error log so I did that...other that it jsut drops me to the desktop.  I work everyday in Photoshop, I really need stability here. 

[Ged_Traynor]

Hi

You're not alone

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-v23-crashes-on-the-new-intel-12th-gen-cpu-...

[Whizel]

Same here with the 12900k 😞

[mandryk]

YES, this exact issue - I'm on a 12700K.  Pleas fix ASAP.

[mandryk]

ok good to know, thanks!

[Adam Jerugim]

While the team continues to work on getting a proper fix out for this issue, I have a temporary workaround.

1. Create a plain text file called PSUserConfig.txt that contains the following string UXPLearnAndSearch 0

2. Place that txt file in the following location: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2022\Adobe Photoshop 2022 Settings

3. re-launch Photoshop CC 2022

Please let me know if that works for now and we'll keep working on getting a patch out with a proper fix. Thanks.

[Robbie Khan]

@Adam Jerugim  Thank you very much just tried this with opening photos directly, dragging in and through right click edit in PS from Lightroom and all load and are able to be worked on fine!

Will monitor going forwards but so far that workaround seems to have done the trick for me. If others can try it out then that would be great!