P: v23 crashes on the new Intel 12th gen CPU PC.

[Robbie Khan]

Fore refreence I upgraded my i7 6700K CPU to a new i7 12700KF which came out this month. Photoshop 2022 has been working perfect on the old CPU and only recently I got round to using Photoshop only to find it will not load images due to a crash bug on the new CPU system.

I can replicate this bug  so it is definitely a bug in the 2022 version of PS currently on the Creative Cloud. I can uninstall and reinstall and still get the same issue. This bug does not exist on Photoshop 2021 having done some testing with that too.

If I launch Photoshop 2022 and open any image, the app crashes with no error. Just closes itself.

If I go to Task Manager in Windows with Photoshop open and then manually assign affinity to only the P-Cores of the 12700K then I can load any image and work on them no problems at all. This confirms to me that Photoshop 2022 has an issue where it crashes when Intel thread Director and WIndows 11 assign Photoshop threads to the CPU and as some will be rsiding in the E-Cores, it seems to fall over there.

I am continuing to use Photoshop 2021 for now until this bug can be patched in 2022!

[Paweł21862969mg1q]

Hi. I got same problem. Photoshop 2021 works fine. I got new MB with i5 12600k procesor

[.MeronPan]

So I see I am not alone link to my topic . I am also on 12700k. Exactly same problem, tested with v22.0 and even cs6 and got no crashes. 

My specs: 

My specs:

motherboard: Z690 Aorus Elite DDR4 (rev 1.0) with lastest BIOS

CPU: i7 12700k not OverClocked (everything sock)

RAM: 2x16GB DDR4

GPU: RTX 3080 Asus TUF OC V2 LHR

OS: Win 11 with all OS and drivers updates installed

[PECourtejoie]

Hi, your thread has been merged with this one, so that there is only one place to share and gather informations...

[Robbie Khan]

Good to see things all under one place, hopefully this is sorted soonish!

[Adam Jerugim]

We've identified the cause of the crashes and now have a fix in-hand. We're working to get that out to customers asap. Thanks again for your patience.

[Viktor K]

Awesome!!! Can't wait to get back to work and use the fantastic new tools!

[Adam Jerugim]

v23.0.2 was just posted for download and contains a fix for this issue. If you're still seeing issues after updating, please let me know.

Also a reminder to remove the PSUserConfig.txt file you were using as a workaround.

Thanks.

[Viktor K]

I’ve tried all the actions that use to cause the program to crash. So far it works flawlessly. Thank you for being so quick to address these issues!

[Viktor K]

I’ve tried all the actions that use to cause the program to crash. So far
it works flawlessly. Thank you for being so quick to address these issues!

[Robbie Khan]

New release seems to be working for me too, thanks!

[.MeronPan]

Did quick test just now, so far so good!

[Mohit Goyal]

Please update Photoshop 23.0.2 version to resolve this problem and refer @Adam Jerugim response.  

[Robbie Khan]

Guys I've had no further crashes, so this looks like all fixed now in the latest update. Great news.

One thing I should add is that in Windows UserTemp folder I noticed a rather large near 14GB file which was dated around the last time Photoshop crashed so I imagine this is from a crash dump full file or something that didn't erase itself because PS had crashed before it could.

 I deleted it manually and also explored the main Photoshop folders in Program Files and User AppData to make sure there were other temp files that remained taking up space.

I found a few other folders (see screenshot) where a few GBs worth of temp files remained from all the times PS had crashed for whatever reason since 2020. Worth a clean-up for those who like to keep space usage organised.