Participant

P: White squares/Boxes appear

Forum|Forum|5 years ago
September 14, 2020
80 replies
81058 views

I have been having this annoying problem for several weeks now. None of the solutions on the internet work at all. If this is your first time reading about this problem, these are the solutions I've seen so far (none of them is a real solution, each one causes other problems):

- Uncheck "Use graphics processor" in the performance tab in configuration. Result: It disables the rotating canvas features for Wacom tablets after a couple of minutes or just instantly.

- Check "Deactivate native canvas" and/or "Older GPU Mode (pre 2016)" in technology previews tab. Result: It becomes absurdly lagged, it is useless to work, just moving the canvas makes it go at 1fps.

I also have all my drivers updated (GPU, Windows, Wacom), PS updated, and with priority for the GPU. Is there any real solution for this? I have an RTX 3080 8 GB. This should not happen.

Show previous replies

M

Mark23408829ol3p

Participant

For the last few weeks random white retangles will constanlyly appear when moving things, edditing, and adding effects. I have to hide then unhide the layer to make it go away temporarily. Ive unistalled and reinstalled photoshop and my drivers. Everthing is up to date. I have no clue how to fix this problem. Does anyone have a solutiuon?

Ged_Traynor

Community Expert

@Mark23408829ol3p try enabling this option in preferences and restarting Photoshop to see if it helps

M

Mark23408829ol3p

Participant

Okay so that did seem to get rid of the rectangle problem, but it makes my photoshop almost unbearably laggy and slow. My GPU is a 3060 and isn't even 2 years old so it definitely does not pre-date 2016. Do you have any other possible solutions?

S

Shiba-Inu

Known Participant

Hi

I've seen similar issues on here but the resolution of updating hasn't resolved the issue for me.
I'm getting large white blocks appear on my file when painting (simple brush tool) and further work becomes impossible.
I'm ruinning Photoshop 24.4.1 (latest) on Windows 10 and the latest Nvidia drivers.

My PC has 128GB Ram and an RTX 3090 ti with 24GB Vram. The file I'm working on is REALLY simple and a small filesize.
I used to complete large. complex paintings using a RTX 20260 with 32GB ram with no trouble at all.
Any ideas?

Bojan Živković11378569

Community Expert

Probably your GPU is causing white blocks to appear. Go to Preferences > Performance untick Use Graphics Processor and restart Ps. If that solves problem try with Preferences > Technology Previews and tick Older GPU Mode (Pre 2016) then restart Ps.

Worker404

Inspiring

I have the same problem (white blocks) ,but this button is Not clickable

D

d-boz

Participant

PS v24.4.1 - Dell XPS 17 9710 - Windows 11

This started in the last two weeks. When I edit certain elements (I haven't noticed a pattern in which ones cause the issue), they are replaced by a white block in the layout and can't be viewed normally until after toggling layer visibility. It's not always text; this is just the most recent example.

Kevin Stohlmeyer

Community Expert

Hi @d-boz Go to Photoshop Preferences/Technology Preview and check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

G

Guzmanff

Participant

Alguien sabe como solucionar esto?

TheDigitalDog

Inspiring

Try enabling "Deactivate Native Canvas" in General Preferences and restarting Photoshop; better?

If not, disable GPU in your preferences, white blocks gone?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

N

nithulanj93380182

Participant

The brush tool will randomly create white boxes when used. The boxes will move around and vary in size. The white boxes only seem to appear when the brush is used on certain areas of the canvas, but these areas are completely random. The brush still works, if you save the work even if the white boxes are around, close the image and then open it again then everything that the brush touched has been changed, even if the boxes hid it. Sometimes if you start using the brush without zooming into the image nothing is wrong, but the moment you zoom into the image the white box bug begins.

CShubert

Community Manager

Hi @nithulanj93380182

Go to Preferences > Technology Previews... and enable “Older GPU mode (pre 2016)” - Restart Photoshop. Does the problem persist?

V

vobrazovka

Known Participant

Hi there

I have the same issue on multiple computers. Your solution does not help to me.
I have one nVidia 1660Super, one 1070 and one 3070. I tried everything and at least swithc of the whole GPU acceleration works, but it is really uncomfortable.
All computers and drivers are up to date. On two computers are Windows11, one running Windows10. The issue is related to last few versions, when I am trying to work in V23, everything is OK. (until it crashes :))
The issue is more often visible, when you use multiple artboards.
For now I am stick to V23 (which is sadly unstable, but at least fast without distracting white rectangles) and I am hopping it will be fixed soon, as I am not the only one who have this issue.

P

Patrick29565914j41u

Participant

With recent updates to photoshop, I've been experiencing this issue. Whenever I'm in an artboards document and using the brush tool to colour something. I get these graphical white blobs that follow my brush and create these big boxes around my artwork making it really difficult to work. I'm not sure why this is happening. I'm thinking it has to do with performance or optimization settings. If anyone has any ideas on how to fix it, it will be greatly appreciated. Thanks.

Recording_2023-04-25_101707.zip

Kevin Stohlmeyer

Community Expert

Hi @Patrick29565914j41u Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

artoftiffyb

Participant

I was having the same issue. It worked!! Thank you!!

JoseSzU

Participant

Version: Adobe Photoshop: 24.4.1 20230418.r.449 53a6c60 x64

While trying to use the eraser or brush tool it will show this white squares and hide everything behind them, as you move the tool the squares get bigger or more of them appear on screen. The squares would disappear if you hide the layer but will appear again when using the tools.

photoshop_bug.zip

barbara_a7746676

Community Expert

I'm not able to replicate this issue.

Try Preferences > Performance, and take the checkmark on or off of Graphics Prosessor Settings.

You may need to upgrade your graphics processor.

A

adamr43173883

Participating Frequently

Hello - I'm having an issue on two seperate machines with smart objects. When I paste / drag them into a document, and then try to move them around I get a white square / glitch forming on screen. Like below...

If I turn the layer visibility off then back on it dissapears. But if I move it again it starts straight away.

This happens when i drag them between applications and between documents in pshop.

Ged_Traynor

Community Expert

@adamr43173883 can you tell us what exact version of Photoshop and operating system you have and what are your computer system specs

Moved to the Photoshop ecosystem forum from Using the Community

A

adamr43173883

Participating Frequently

Hi Ged,

I'm using version 24.3 / op system as below...

PC Desktop
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
RAM: 32GB
System type: 64-bit operating system, x64-based processor

Thanks

D

defaultjb0ni08exozt

Participant

Hello! I have a large psd file (1.6 GB) with multiple artboards, and I'm running into an issue when painting. When using the brush tool, large blocks of pixels will go white in the area where I'm painting.

Undoing sometimes makes the missing pixels reappear, and redoing causes the stroke to appear without the white blocks. Also, going back over the area with the brush tool reshapes the pixelated chunks, and zooming in or out can make the missing pixels reappear.

I tried the "Reset Preferences on Quit" function in preferences and that seemed to help for a while, but the problem reappeared.

Photoshop is taking up a lot of my computers memory (I'm at 80% memory).

Kevin Stohlmeyer

Community Expert

Hi @defaultjb0ni08exozt This is a GPU issue. Assuming youve updated your drivers recently...

Go to Photoshop/Preferences Technologu Preview and check "Disable Native Canvas" then check "Older GPU Mode (2016)" relaunch PS and see if that resolves.

If not, go to Photoshop Help Menu/System Info and copy/paste the details here.

R

rab8bit

Participant

Try going to Preferneces/Performance and unchecking "Mulithreaded Compositing" at the bottom. Relaunch PS.

I updated the PS to the last version, it seems the problem has gone. If it appears again will try your suggestion.
Thank you for your quick response!

A

Abhik5EF4

Participant

white blocks appears after finish my retouching how to fix it why it happen?

{Thread title edited by moderator}

nikunj.m

Legend

Hi,

We're sorry about the trouble with Photoshop. Do you see the artifacts in the exported image or in Photoshop? Would you mind sharing the version of Photoshop you are using along with you computers operating system?

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit and relaunch Photoshop. Please let us know if that helps.

Regards,

Nikunj

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