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Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error."

Explorer ,
Jan 25, 2024 Jan 25, 2024

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Issue: Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error." message

 

Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64

 

Issue:
Step 1: new or open document
Step 2: draw shape (pen tool or ranctangle tool...). Or insert Solid color layer and fill with shape.
Step 3: while the shape layer is selected (this doesn't happen when the empty color fill layer or any bitmap layer is selected), change the color with the Color Picker (Foreground color) or use the Color Picker from the tool bar.


Expected result: color picked.
Actual result: color picked with error message, every time the eye dropper is used

 

This error was on the previous Photoshop Beta version tool.

Bug Unresolved
TOPICS
Windows

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6.5K

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correct answers 1 Correct answer

Community Expert , Feb 21, 2024 Feb 21, 2024

The issue has been fixed in version 25.5

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

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56 Comments
New Here ,
Feb 19, 2024 Feb 19, 2024

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The same problem 😞

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New Here ,
Feb 20, 2024 Feb 20, 2024

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Same problem for about one/two weeks now.

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Same here...

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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The issue has been fixed in version 25.5

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

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Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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Confirmed! Thanks!

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Community Beginner ,
Feb 25, 2024 Feb 25, 2024

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LATEST

Had the same issue, it has been fixed in version 25.5 👍

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