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Photoshop: Error at loading of ippCV library

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Engaged ,
Oct 20, 2020 Oct 20, 2020

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On my computer it is impossible to start the Photoshop 22.0 After starting the program, following errormessage appears:

Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.1.

No DLL from the list below is found an the system search path:

 ippcvm7.dll (the most suitable for your CPU)

Please provide a path to at least one of them.

The operating system is:

Edition Windows 10 Home
Version 20H2
Installiert am ‎27.‎05.‎2020
Betriebssystembuild 19042.572
Leistung Windows Feature Experience Pack 120.2212.31.0

The hardware is:

Gerätename HP_Leng
Prozessor AMD A6-3600 APU with Radeon(tm) HD Graphics   2.10 GHz
Installierter RAM 8,00 GB
Geräte-ID E2F99962-C5E4-461F-849F-D1979C252659
Produkt-ID 00326-10000-00000-AA210
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

Bug Unresolved
TOPICS
Desktop

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correct answers 1 Correct answer

Adobe Employee , Oct 21, 2020 Oct 21, 2020
Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later. https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64 Number of Launches: 6 Operating System: Mac OS 10.15.5 ystem architecture: Intel CPU Family:6, Model:14, Stepping:3 wi...

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213 Comments
Engaged ,
Oct 20, 2020 Oct 20, 2020

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I've upgraded this afternoon to Photoshop 2021 and tried to open Photoshop and I got this error: Error at loading of ippCV library: ippiCanny_32f8u_C1R_L: The specified procedure could not be found.

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Contributor ,
Oct 21, 2020 Oct 21, 2020

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me too.       Have found no solutions.

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.

https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line.

  1. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64
  2. Number of Launches: 6
  3. Operating System: Mac OS 10.15.5
  4. ystem architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3,SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 21, 2020 Oct 21, 2020

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I have the same problem.

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Beim Starten von PS 2021 erhalte ich folgenden Fehler: ippiCanny_32f8u_C1R_L: Die angegebene Prozedur wurde nicht gefunden. 
OS Win 10 Pro 64 Bit mit dem aktuellen Update.

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Engaged ,
Oct 21, 2020 Oct 21, 2020

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I installed the new update and it won’t open. I have a windows 10 pc

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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If it's a new subscriber and they don't have a previous version of photoshop

and photoshop won't open then they can't use Help>System Info.

Can't adobe make the installer check for this?

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Yes. That is the bug here ^^


Senior Product Manager - Customer Advocacy - Digital Imaging

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Engaged ,
Oct 21, 2020 Oct 21, 2020

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If our system is not compatible, can we still download an older version? I can’t afford a new computer, what do we do???

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Engaged ,
Oct 21, 2020 Oct 21, 2020

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Yes, this is no problem! In Adobe Creative Cloud is also the previous version available. And this works fine!

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Contributor ,
Oct 21, 2020 Oct 21, 2020

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If my 6 core 3GHz 16GB CPU really no longer works with PS that is about the most bogus thing I ever heard.

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Contributor ,
Oct 21, 2020 Oct 21, 2020

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I got this 'solution' from Adobe technical support.  Truly not acceptable.  A SW update now requires I buy a new computer when the old one works just fine, including with every other app except Adobe Photoshop?   Bogus.  (Win 10 Pro, but seems it could be a problem for Macs as well, as you can see in the sample system info they use as an example) 

-----------------------------

Issue
Workaround
When you launch Photoshop 2021 (v22.x) you get the following error: "Error at loading of ippCV library."

Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.

To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line.

e.g. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64
Number of Launches: 6
Operating System: Mac OS 10.15.5
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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Are you on a Mac or a hackintosh?

I just installed the update on my Early 2013 MacBook Pro Retina and it's running as expected:  macOS  Catalina 10.15.7, Photoshop v22.0, 2.8GHz Quad-Core Intel Core i7, 16GB 1600 MHz DDR3 Memory.

Maybe try a complete uninstall and then reinstall it?

It's probably worth contacting Adobe Customer Care for Download & Install assistance.  (https://helpx.adobe.com/contact/help.html)  

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Explorer ,
Oct 21, 2020 Oct 21, 2020

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What do I do with the computer? Break it?¿ Am I paying for the service on a monthly basis and I cannot enjoy the program?

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Engaged ,
Oct 21, 2020 Oct 21, 2020

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Which version, I tried two new ones neither work

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Si lorsque vous lancez Photoshop 2021 (v22.x), vous obtenez le message d'erreur suivant: «Erreur lors du chargement de la bibliothèque ippCV».
Voilà le lien explicatif :
https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

Processeur AMD Athlon (tm) II X4 635 - Freq 2,90 GHz

Ram 8,00 Go

Windows 10 - Version 19041.572

Pour ma part je suis très content de mon Pc qui fonctionne très bien et je ne désire pas en changer !

donc je suis condamné à rester avec ma version 2020, alors la question que je pose pourquoi garder un abonnement annuel Photoshop puisque ma version n'évoluera JAMAIS.

Que me propose ADOBE comme solution pour résoudre ce problème ?

Merci de votre réponse.

Cordialement

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New Here ,
Oct 22, 2020 Oct 22, 2020

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Same here, no Intel drivers on my AMD machine so what has Intel libraries got to do with it anyway?

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Contributor ,
Oct 22, 2020 Oct 22, 2020

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Check to see if there is a CPU upgrade for your motherboard that has SSE4.  Mine just happens to.  Not that easy to figure out.  I had to look up the CPU compatibility chart, then look up each processor on the chart to see which ones had it.    I've ordered one (used from ebay since they are not made anymore)  Turns out the CPU I had was the last version of that line before they added the SSE4 support on my MB.  I'll need to update BIOS to support the newer CPU.  Wish me luck.

This site could help you:

https://www.cpu-upgrade.com/CPUs/

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Engaged ,
Oct 23, 2020 Oct 23, 2020

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apres une mise a jour en passant a la version 2021 j'ai cette erreur

Votre application est léchée dynamiquement avec Intel (R) IPP version 2020 .0.1 (r0x35c5ec66)
Aucune DLL de la liste ci-dessous ne se trouve sur le chemin de recherche du système:
Ippcvn8.dll (le plus approprié pour vous (CPU)
Ippcvm7.dll
Veuillez fournir un chemin vers au moins l'un d'entre eux

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Engaged ,
Oct 23, 2020 Oct 23, 2020

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Same problem here. This is awful. Adobe needs to fix this.

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Engaged ,
Oct 23, 2020 Oct 23, 2020

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I literally just spent 2 days sorting out issues and upgrading to an SSD on my laptop. Runs awesome... until I install PS and it gives this error. Cannot be serious about needing to upgrade to a new PC just for photoshop. Illustrator works perfect. 

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Engaged ,
Oct 23, 2020 Oct 23, 2020

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Sarebbe giusto che Adobe facesse marcia indietro e rivedesse questa scelta molto dubbia e controproducente per il marketing. Altrimenti dovrebbe rimborsare i propri clienti che hanno computer non recenti ma che comunque fanno ancora il loro dovere! 

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Engaged ,
Oct 23, 2020 Oct 23, 2020

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So the previous version worked for me. Hopefully the newest one comes out with a fix! 

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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You wrote "What does ADOBE offer me as a solution to this problem?" You asked two questions, one about your subscription decision, and the other is not stated as a question, but rather as a statement about ""Error loading ippCV library".

There is another thread on that error message which should answer your implicit question about ippCV. As to the question about whether you are willing to give up Photoshop over it, that emotionally charged matter is up to you.

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Engaged ,
Oct 23, 2020 Oct 23, 2020

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I have the same problem. Ran fine on my Win10 pro box with dual Xeon 3.0GHZ processors. Every other app runs fine but PS now. Looks like I'll be working exclusively on my Mac mini now.

Not happy at this point. . .

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