Add Layer Mask and Add Layer buttons not working

Explorer ,
Feb 23, 2020 Feb 23, 2020

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Just updated to the latest Photoshop version. Now, I find that, after a few minutes, the Add Layer Mask button and Add Layer button at the bottom of the layers panel do not work. I use a lot of layers and masks and this is frustrating. I have to shut down Photoshop and then reopen to regain functionality. Anyone else experiencing this? Any suggestions?

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correct answers 1 Correct answer

Adobe Community Professional , Apr 14, 2020 Apr 14, 2020
Hello, update to Ps 21.1.2, as it fixes this very issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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New Here ,
Feb 23, 2020 Feb 23, 2020

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I'm having the same issue with those buttons since the update.

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New Here ,
Feb 24, 2020 Feb 24, 2020

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Also seeing this issue with the layer mask button and add layer buttons being "selected" or higlighted but they are not working. 

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Adobe Community Professional ,
Feb 24, 2020 Feb 24, 2020

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Have you tried resetting the preferences?

 

https://helpx.adobe.com/au/photoshop/using/preferences.html

 

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

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New Here ,
Feb 24, 2020 Feb 24, 2020

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Yes, then I rolled back a version but that had other issues, so I reupdated back  to 21.1

I have found a sort of workaround that doesn't involve closing and restarting Photoshop.

 

Try dragging a layer onto the stuck button. It's reset it for me a few times now.

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Community Beginner ,
Mar 04, 2020 Mar 04, 2020

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Thank you, Falterdan - dragging a layer onto the Layer Mask button "un-stuck" it for me.

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New Here ,
Mar 24, 2020 Mar 24, 2020

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That did the trick....thanks a mil!

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New Here ,
Mar 17, 2020 Mar 17, 2020

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Thank you! I'm so glad I found this thread...the issue just occurred for me today but thanks to your workaround, I didn't spend hours trying to figure out what the heck was going on. 🙂 

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Life saver! 

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Community Beginner ,
Mar 30, 2020 Mar 30, 2020

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Thanks, Falterdan! It worked like a charm!

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Thank you!

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New Here ,
Apr 26, 2020 Apr 26, 2020

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Thank You!

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Thank you so much!!!!!!!

 

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Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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Hi,

I deleted the current settings yes It was fine for a while like 5 mins. but then same error started again. Now add layer button and Group button.. Mask is fine ..  Restarting Photoshop solving the second error.. Lets see if is's gonna happen again..

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Adobe Community Professional ,
Feb 24, 2020 Feb 24, 2020

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Please clarify your operating system. I just did the update and it's all working well on my MacOS (older version 10.13.6)

S_Gans
Adobe Community Professional / Adobe Certified Instructor

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Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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Does it really matter what operating system we are workin. on? It is Mohave 10.14.4.. While Photoshop is updating to a new version do we have to go back in time to an older version?  No... 

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Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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Same here. Those buttons are looks like pressed/selected or locked.. not working..

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Explorer ,
Feb 26, 2020 Feb 26, 2020

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Yikes! I've been tearing my hair out on this for the past two hours and I just found this thread. Having the same problem. Photoshop CC 21.1.0, Windows 10.

 

Add Layer Mask ProblemAdd Layer Mask Problem

...Jerry

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New Here ,
Feb 27, 2020 Feb 27, 2020

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I am having this same issue. Have to close and restart. I was using 2017 CC for the longest time because of constant issues. Ever since Adobe moved to subscription based platform it has been horrible. I have a very fast computer and I have to use an older version of software to get it to work propertly.

 

Absolutley ridiculous.

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Adobe Community Professional ,
Apr 14, 2020 Apr 14, 2020

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Explorer ,
Feb 29, 2020 Feb 29, 2020

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I am having a problem with the open new layer button. My open layer mask button seems to be working.

Has this issue been resolved?

 

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Explorer ,
Feb 29, 2020 Feb 29, 2020

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My probem was "solved" by the recommendation from Falterdan above. I merely dragged a layer to into the stuck button and the button became unstuck. Seems to be working for the past few days now but I'm not confident the solution will be premanent.

 

...Jerry

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Explorer ,
Mar 01, 2020 Mar 01, 2020

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Thank you very much for your reply.
I went to Adobe support and one of their techs accessed my computer,
changed a folder name: Photoshop CC 2020 Settings to: Photoshop CC 2020
Settings.old
It was in C:\Users\Owner\AppData\Roaming\Adobe\Adobe Photoshop 2020
I noticed that I now have a new Photoshop CC 2020 folder in addition to the
.old one.
Thanks again for the reply.

--
Regards,

Greg Flynn
386.689.4500
gregoryeflynn@gmail.com

"Chance favors the prepared mind." Louis Pasteur

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Explorer ,
Mar 13, 2020 Mar 13, 2020

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This drag a layer to the stuck button works..  This bug needs to be fixed, deleting preferneces doesnt fix the issue.

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Mine is also not working.  Has Adobe addressed this issue?

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