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Participant
April 13, 2024
Question

Adobe Genuine service alert

  • April 13, 2024
  • 2 replies
  • 2188 views

Hello,, when opening photoshop im getting a service alert due to running an older version of photoshop..when I try to update I find my system is no longer compatable .. I dont mind running the older version for a while longer but is there a way to stop the error from opening every time I open photoshop?.. Ill be getting a new system in a few months and add the updates then

2 replies

Jeff Arola
Community Expert
Community Expert
April 13, 2024

Are you seeing a dialog like this?

 

 

Participant
February 23, 2025

Thta is the rror i continue to get. I have logged into my Adobe account, all the software and app udpates are installed. What is th error that needs to be corrected so that this will not interrupt system?

 

davescm
Community Expert
Community Expert
April 13, 2024

'..im getting a service alert due to running an older version of photoshop...'

 

The alert highlights non-genuine software not old software.

https://helpx.adobe.com/uk/genuine/adobe-genuine-service.html

 

Dave

 

Edit : See following posts, it appears there is indeed a new pop up relating to older software. Sorry.

Dave

davescm
Community Expert
Community Expert
April 13, 2024

Ah - I wasn't aware of that one. Sorry for misleading, if that is the message the OP is seeing.

 

Dave