Participant

Question

Adobe Genuine service alert

Forum|Forum|1 year ago
April 13, 2024
2 replies
2188 views

Hello,, when opening photoshop im getting a service alert due to running an older version of photoshop..when I try to update I find my system is no longer compatable .. I dont mind running the older version for a while longer but is there a way to stop the error from opening every time I open photoshop?.. Ill be getting a new system in a few months and add the updates then

Windows

Community Expert

Community Expert

Are you seeing a dialog like this?

Participant

Thta is the rror i continue to get. I have logged into my Adobe account, all the software and app udpates are installed. What is th error that needs to be corrected so that this will not interrupt system?

Community Expert

Community Expert

'..im getting a service alert due to running an older version of photoshop...'

The alert highlights non-genuine software not old software.

https://helpx.adobe.com/uk/genuine/adobe-genuine-service.html

Dave

Edit : See following posts, it appears there is indeed a new pop up relating to older software. Sorry.

Dave

Community Expert

Community Expert

@davescm have you seen this thread, I don't think it's a non-genuine issue for the OP

https://community.adobe.com/t5/photoshop-ecosystem-discussions/anyone-else-getting-an-unhelpful-your-device-is-running-an-older-version-ps-alert/m-p/14551393

It's more like Adobe pushing their AI agenda

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-update-to-access-generative-ai-pop-up-appearing-every-few-minutes-older-versions-of-photoshop/idi-p/14546268

Community Expert

Community Expert

Ah - I wasn't aware of that one. Sorry for misleading, if that is the message the OP is seeing.

Dave