Adobe save for web error on Photoshop 21.0.1 macOS

[luism39325587]

Just installed catalina on a new hard drive on my MacBook Pro 2018. Then installed Photoshop 2020 (21.0.1) Im trying to save for web (legacy) a small image (1000 x 570 pixels, 72 ppp) and im gettind this annoying error: "Could not complete operation, unknown error has ocurred"

Adobe Photoshop Version: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18 x64

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[jimmrjammr]

Yep, your "resetting PRAM remedy worked for me too! Saved me from being late with web assets for Monday morning Phew! Thanks skubbles!

[a__w_s25895026]

Enough... Trying Capture1 !

[martinal71898559]

Same issue! SO frustrating since this is a function I used for work 10 times a day! Any answers???

[crazyfordesign]

Facing same issue.. everytime i save an image for web getting Save for Web Error? any solution???

[dommymichelle]

It took an Adobe rep 2 hours of remotely taking over my computer to fix the error. 

[PECourtejoie]

Hello, everyone affected should update to Photoshop 21.1.

[jimmrjammr]

Updating to PhotoShop 21.0.3 resolved it for me.

[riche29685077]

Updating to photoshop fixed it for me 21.0.0

[Fábio Léda]

Hi guys! I've had the same problem with save for web in PS and tried everything that was said here, but nothing worked. But I realized that I was using the PS icon shortcut in the dock of my Mac and that was the 2019 version that Creative Cloud App kept installed in the computer. Then I opened the apps folder and put the shortcut of PS 2020 (21.0 version) in the dock, opened it and all worked fine, including the pencil tool that has a little delay. Hope this tip will help someone here! 🙂

[KrPa]

UPDATE PS and it will fix everything!

[merybuenanio]

Hi! I know this post is old, but I've experienced the same issue! I've updated PS and it didn't work.

But finally I solved it! I've reinstalled Photoshop, deleting the preferences, and the problem was solved! Hope this help others!

[pcgs51]

I updated PS 2020 to 21.1.1 and deleted the preferences but no success. This is super frustrating!

[pcgs51]

PS: I also uninstalled and reinstalled Photoshop 21.1.1 with no luck.

[ruisselante]

Exactly the same thing! The only way I could solve it was to change the image size. If it's equal or less than 1000px on its biggest side, than I can Save for web (it's an animated gif). So maybe it's still some issues with memory or smth.

[EmilyD1]

Hi all,

I had the same issue and tried every fix on here and on other threads and nothing seemed to work. 

If anyone is stil having these issues i've reinstalled version 21.0 of Photoshop 2020 on Catalina OS and its now working for me.. Hope this helps! 

Cheers,

Emily

[RSHPhoto]

I have the same issue, Save for Web Error, on Photoshop 2022 and Photoshop Elements 2020. Until today, the save for web function worked perfectly. I've tried solutions suggested in this thread and none of them work! I'm using Apple Monterey version 12.4. Help!