Adobe save for web error on Photoshop 21.0.1 macOS

Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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Just installed catalina on a new hard drive on my MacBook Pro 2018. Then installed Photoshop 2020 (21.0.1) Im trying to save for web (legacy) a small image (1000 x 570 pixels, 72 ppp) and im gettind this annoying error: "Could not complete operation, unknown error has ocurred"

 

Adobe Photoshop Version: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18 x64

 

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New Here ,
Dec 28, 2019 Dec 28, 2019

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Yep, your "resetting PRAM remedy worked for me too! Saved me from being late with web assets for Monday morning Phew! Thanks skubbles!

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New Here ,
Dec 13, 2019 Dec 13, 2019

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Enough... Trying Capture1 !

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New Here ,
Feb 25, 2020 Feb 25, 2020

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Same issue! SO frustrating since this is a function I used for work 10 times a day! Any answers???

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New Here ,
Mar 04, 2020 Mar 04, 2020

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Facing same issue.. everytime i save an image for web getting Save for Web Error? any solution???

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New Here ,
Mar 05, 2020 Mar 05, 2020

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It took an Adobe rep 2 hours of remotely taking over my computer to fix the error. 

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Community Expert ,
Mar 05, 2020 Mar 05, 2020

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Hello, everyone affected should update to Photoshop 21.1.

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Updating to PhotoShop 21.0.3 resolved it for me.

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Updating to photoshop fixed it for me 21.0.0

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New Here ,
Mar 06, 2020 Mar 06, 2020

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Hi guys! I've had the same problem with save for web in PS and tried everything that was said here, but nothing worked. But I realized that I was using the PS icon shortcut in the dock of my Mac and that was the 2019 version that Creative Cloud App kept installed in the computer. Then I opened the apps folder and put the shortcut of PS 2020 (21.0 version) in the dock, opened it and all worked fine, including the pencil tool that has a little delay. Hope this tip will help someone here! 🙂

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New Here ,
Mar 08, 2020 Mar 08, 2020

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UPDATE PS and it will fix everything!

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New Here ,
Mar 12, 2020 Mar 12, 2020

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Hi! I know this post is old, but I've experienced the same issue! I've updated PS and it didn't work.

But finally I solved it! I've reinstalled Photoshop, deleting the preferences, and the problem was solved! Hope this help others!

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New Here ,
Mar 29, 2020 Mar 29, 2020

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I updated PS 2020 to 21.1.1 and deleted the preferences but no success. This is super frustrating!

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New Here ,
Mar 29, 2020 Mar 29, 2020

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PS: I also uninstalled and reinstalled Photoshop 21.1.1 with no luck.

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Exactly the same thing! The only way I could solve it was to change the image size. If it's equal or less than 1000px on its biggest side, than I can Save for web (it's an animated gif). So maybe it's still some issues with memory or smth.

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New Here ,
Apr 29, 2020 Apr 29, 2020

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Hi all,

I had the same issue and tried every fix on here and on other threads and nothing seemed to work. 

If anyone is stil having these issues i've reinstalled version 21.0 of Photoshop 2020 on Catalina OS and its now working for me.. Hope this helps! 

Cheers,

Emily

 

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New Here ,
May 29, 2022 May 29, 2022

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LATEST

I have the same issue, Save for Web Error, on Photoshop 2022 and Photoshop Elements 2020. Until today, the save for web function worked perfectly. I've tried solutions suggested in this thread and none of them work! I'm using Apple Monterey version 12.4. Help!

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