Adobe save for web error on Photoshop 21.0.1 macOS

Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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Just installed catalina on a new hard drive on my MacBook Pro 2018. Then installed Photoshop 2020 (21.0.1) Im trying to save for web (legacy) a small image (1000 x 570 pixels, 72 ppp) and im gettind this annoying error: "Could not complete operation, unknown error has ocurred"

 

Adobe Photoshop Version: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18 x64

 

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi there,

Sorry to hear about the unknown error, could you please try resetting the preferences of Photoshop and let us know if it helps?https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

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Explorer ,
Nov 14, 2019 Nov 14, 2019

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That didn't work.  Still getting error 

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Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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Did not work for me

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Explorer ,
Nov 14, 2019 Nov 14, 2019

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A nice, "We're working on it" or Apologies, we'll have it fixed soon would be nice.  Even better, some scknowledgement they saw and read the post!

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Most Valuable Participant ,
Nov 15, 2019 Nov 15, 2019

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Hi, Adobe Save for Web 13.0 Prefs may have been damaged. Please throw it away in the trash.

/Users/User Name/Library/Preferences/Adobe Save for Web 13.0 Prefs

https://community.adobe.com/t5/Photoshop/save-for-web-not-working/td-p/10728756

 

--
Susumu Iwasaki

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Explorer ,
Nov 15, 2019 Nov 15, 2019

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Silk M, That link is broken.

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Most Valuable Participant ,
Nov 15, 2019 Nov 15, 2019

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Community Beginner ,
Nov 15, 2019 Nov 15, 2019

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Silk-m - I'm having the same issue and none of these troubleshooting suggestions have helped... neither did the suggestions in link.

 

I wouldn't mind Save for Web going away if the export options there were the same elsewhere, but they're not. You simply don't get as much control over png and gif exports as the Save for Web popup.

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Explorer ,
Nov 15, 2019 Nov 15, 2019

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Silk M, 

is this forum operated by AI?  It just seems as if nothing is being done about this issue. 

why is it Adobe can't answer the issues we're having?  It seems pretty widespread. 

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New Here ,
Nov 21, 2019 Nov 21, 2019

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Also the same problems: Save for web does not open in the browser. I reinstalled PSE 2020 and also deleted in Library the two files Save for web. And restarted. Nothing happens. And I agree it seems that Adobe do not know how to solve this. Just an idea? Is Save for Web 32 bits where it should be 64 bits?

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Most Valuable Participant ,
Nov 21, 2019 Nov 21, 2019

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Do you find this thread useful?

 

--
Susumu Iwasaki

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Explorer ,
Nov 21, 2019 Nov 21, 2019

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No.  You've helped us solve nothing.  The issue remains and you're not doing anything about it!

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Most Valuable Participant ,
Nov 21, 2019 Nov 21, 2019

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Explorer ,
Nov 21, 2019 Nov 21, 2019

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That's the same link posted before which did not solve the issue.

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Community Beginner ,
Nov 21, 2019 Nov 21, 2019

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Nope. That didn’t help either. So far I have:
- Reset my preferences
- Deleted the Adobe Save for Web 13.0 Prefs
- Uninstalled and reinstalled Photoshop 2020
- Uninstalled and reinstalled an earlier version of 2020
- Added Photoshop to Privacy > Accessibilities. Couldn’t add it to Files and Folders though.

 

Now I’m going to roll back to an even earlier version of Photoshop.. the last one offered by the Creative Cloud App manager… which I believe might be 2019.

 

If that works, yay! It just means I’ll be paying a monthly fee to use an older version of software that I can’t update.

 

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Most Valuable Participant ,
Nov 21, 2019 Nov 21, 2019

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Hi, I am not add for accessibility. However, I was able to add files and folders.
Save for Web (Legacy) is working.
at Photoshop 2020, 21.0.1 + Catalina 10.15.1

Screen Shot 2019-11-22 at 03.24.31.png

I do not remember how it was add. I'm sorry.

 

 

--
Susumu Iwasaki

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Community Beginner ,
Nov 21, 2019 Nov 21, 2019

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Silk-m - First off, thanks for trying to troubleshoot this stuff for us. So, I was able to add Photoshop to to Files and Folders, I just went to the Full Disk Access area (right above it) and added photoshop there. Now it shows up the same as yours. Unfortunately this didn't solve the Save for Web error from appearing 😞 And yes, I even restarted my macbook just to be sure.

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Community Beginner ,
Nov 27, 2019 Nov 27, 2019

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Sahil - Any chance you can forward this along to the devs? I'd love to be able to save out an animated GIF from the program I pay monthly for. Thanks!

 

Unfortunately the Save For Web area is the only way I know of to save GIF animations... The normal Save As and Export can't do it... Photoshop is holding my animation hostage. LOL!

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Community Beginner ,
Nov 29, 2019 Nov 29, 2019

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POSSIBLE SOLUTION FOUND: 

  1. Reset the PRAM on your Mac
  2. Reset the System Management Controller (SMC) on your Mac

To reset PRAM follow this article: https://support.apple.com/en-us/HT204063
To reset SMC follow this article: https://support.apple.com/en-us/HT201295

 

Notice on reseting SMC that the process changes depending on your computer model. Mine is a MacBook Pro 2018 which has a T2 security chip so I followed the particular instructions for that model.

 

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Community Beginner ,
Dec 05, 2019 Dec 05, 2019

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Unfortunately this didn't work for me. Not sure why reseting the PRAM or SMC would work for this one feature in PS, but I tried anyway... and I'm still not able to save out this animated gif.

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Community Beginner ,
Dec 07, 2019 Dec 07, 2019

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Nevermind. I tried resetting the PRAM again and it worked. I can finally use Save For Web without an error popping up! YES!!! Thank you Imuzquiz!!! You're a life saver!

 

I didn't need to reset the SMC. Just resetting the PRAM solved the problem for me. I must not have done it properly the first time I tried. Maybe I stopped holding down the keys to early or something.

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New Here ,
Dec 26, 2019 Dec 26, 2019

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I didn't do anything for me, followed the guidelines which i knew beforehand and still ain't able to use save for web (legacy) for exporting gif or any other file type... PLEASE need help, how to fix this.

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New Here ,
Jan 01, 2020 Jan 01, 2020

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Same here. Did reset the PRAM and SMC couple of times, not working. 

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New Here ,
Jan 31, 2020 Jan 31, 2020

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Didn't work for me either 😭

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