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BIRON Photos
Inspiring
December 13, 2023
Question

Blank images when files opened in PS using latest Mac OS

  • December 13, 2023
  • 1 reply
  • 1129 views

Title says it all.  Image-file blank when opened in PS.  

    This topic has been closed for replies.

    1 reply

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    December 14, 2023

    Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
    https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

     

    Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible so one can see if Layers and Channels represent content despite the Canvas appearing empty? 

    What have you done for all-purpose trouble-shooting so far?
    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
    https://helpx.adobe.com/photoshop/using/preferences.html
    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
    https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

    B
    BIRON PhotosAuthor
    Inspiring
    December 14, 2023

    I really don't know what screen shots you are asking for?   I've used PS now for 30 years to successfully edit my photography but am not very technical.  I can't understand why this is happening. There mut be something I turned off or on that is creating this image blackout perhaps in the Prefences?  

    B
    BIRON PhotosAuthor
    Inspiring
    December 15, 2023

    edited

    25.1.0 is not the most current version. 


    How is that possible when I pay the monthly fee to use PS and up until recently, iit was eegualrly upgraded online.  I just checked and my PS app was not installed on my computer so I just did that.  I don't understand, doesn't Adobe notify of opgrades to their apps anymore?  I'd appreciate if you could explain how this happened.. Perhaps I did something from my end to create this situation.  Again, thank for your time nad assistance. 

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