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Can't access Kyle's brushes

Explorer ,
Dec 07, 2019 Dec 07, 2019

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I have a CC subscription, today I wanted some new brushes, clicked on the "get more brushes" link in Photoshop, that landed me to a page where I was required to sign in. 

I signed in, but then the page kept refreshing asking me to sign in even though I'm already signed in and my payments are on time.

Can't seem to get past this page. 

How do I get to the brushes? 

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correct answers 1 Correct answer

Most Valuable Participant , Dec 07, 2019 Dec 07, 2019

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Community Beginner ,
Jan 16, 2021 Jan 16, 2021

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I just resolved the problem by using Safari instead of Chrome...

maybe this tip will help others.

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New Here ,
Jan 27, 2021 Jan 27, 2021

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Worked for me too. So simple. (head slap)

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Hi,

I'm having this issue too and I've tried Firefox, Chrome (regular and incognito), and Safari. Nothing works and it just sends me right back to the sign in page after I sign in. I attached a screenshot of the page that it keeps going back to.

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New Here ,
Feb 04, 2021 Feb 04, 2021

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Yes, me, too!  I can't get to where I can see the megapacks to download.  Am on a Windows laptop...with Creative Cloud 2021...  

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Hi, I'm also in the loop, sign in etc. Did anyone came across with this?

 

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New Here ,
May 15, 2021 May 15, 2021

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Yes, me, too! Sign [removed by moderator] Loop. Please fix it Adobe. Please.

 

Thanks

Chratric

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Community Beginner ,
Jul 12, 2021 Jul 12, 2021

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I have been working with this problme all morning long. I was with adobe support in the contact window. The tecknition, his crue, and manager tried all the could having access to my computer tweeking it changing setting all sorts of stuff, the could not fix the problme. they accessed an account (on my computer) got into Kyle's brushes and I downlowed them from there account. There conclusion; 'Creative Cloud' accounts do not have access https://www.adobe.com/products/photoshop/brushes.html#!&from_ims=true&old_hash=&api=authorize

And that makes sence. When I had just the lightroom + Photoshop account I had no problem accessing Klye's Brushes page.

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New Here ,
Sep 03, 2021 Sep 03, 2021

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If this is true, did support have any intention of fixing it? This has been an infuriating process.

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Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

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@danielleinga wrote

"There conclusion; 'Creative Cloud' accounts do not have access"

 


@defaultub4w9sxpp849 wrote:

If this is true, did support have any intention of fixing it? This has been an infuriating process.


 

It is not true that Creative Cloud accounts do not have access to Kyle's brushes. You do have to have a paid account, not the limited free version.

 

~ Jane

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Community Beginner ,
Sep 03, 2021 Sep 03, 2021

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Hi Jane, As things go, I have no evidence or knowledge as to why a number of people, who have adobe accounts can not access the Kyle Brushes page even when they are loged into there adobe account, nor does Adobe support tecnitions know why some account holders can't accese that page even when we can access all the other pages.

Sincerely

Danielle 

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New Here ,
Sep 03, 2021 Sep 03, 2021

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I've since gotten access by someone else just straight up sending me the files, but as for what I've tried:

Setting my location to US

Not clicking on the prompt that says 'Go to Belgium' (which sends you to a be_EN url)

clicking on the prompt

Using Chrome

NOT using Chrome

Deleting cookies

Using a fully newly installed, never-used browser

Not using Edge

Using Edge

Every link that was posted here and in other support tickets

A different pc (again: every imaginable browser)

Whatever I do, I get a page that says 'log in to download' and a little bio of Kyle T Webster. My avatar top right shows that I'm logged in, and clicking 'log in to download' just takes me to the login page for a split second before it automatically goes to the very same page with a 'Log in to download' button.

 

If I sound somewhat exasperated, it's because this problem goes back years (2017 at least), and it's insane to me that in an effort to lock simple links behind a paywall, you've made it impossible for a significant number of people to get them.
Additionally, it's exactly because Adobe bought them out that I no longer had access to updates back when I didn't subscribe and instead just had a single copy of Photoshop. So now to think 'oh, I've got CC now!' and find out that somehow still doesn't enable me to get them.

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Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Has anyone been able to fix this?
I am a paid monthly CC user. I'm logged in and unable to view/download any of the brushes. All of the links that have been provided in the thread take me to the same page with the same problem. Chrome & Safari both give me the same problem. 

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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Just to weigh in, I'm not having any problems accessing or downloading and installing the Kyle brushes using Edge (Windows 10). 

Adobe Photoshop | Download exclusive brushes from Kyle T. Webster

 

JainLemos_0-1630963269703.png

 

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