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Epson Printer Driver Does Not Work on Intel iMac and Photoshop

Participant ,
Mar 14, 2022 Mar 14, 2022

My driver for the Epson SureColor P-800 no longer works on my iMac running MacOS 11.6.4, printing in Photoshop. The printer is connected with a USB cable. Epson support verified that the printer works fine when printing from this computer in other applications, but not Photoshop. I have deleted the driver and reinstalled many times, but the printer simply makes some noise for about 1 second, then does nothing. Suggestions for a fix would be appreciated.

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correct answers 2 Correct answers

Community Expert , Mar 17, 2022 Mar 17, 2022

Issue fixed by an update? Hope so - Users are reporting that the update to 11.6.5 fixes the print issues.

History:

There is apparently a bug in Mac OSX Big Sur 11.6.2 in connection with ICC profile use/printing,

Some users have reported success after updating to Monterey, personally, I'd be more likely to go back a version rather than jumping into a new OSX version so soon after release.

Sadly this bug appeared to still be present in 11.6.3, according to users here who have made that upgrade.

 

...
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Community Expert , Mar 17, 2022 Mar 17, 2022
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LEGEND ,
Mar 14, 2022 Mar 14, 2022

There is a bug in 11.6.X with respect to printing using ICC profiles (Photoshop Manages Color). You either need to downgrade to 11.1 or update to 12.X.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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Community Expert ,
Mar 17, 2022 Mar 17, 2022

Issue fixed by an update? Hope so - Users are reporting that the update to 11.6.5 fixes the print issues.

History:

There is apparently a bug in Mac OSX Big Sur 11.6.2 in connection with ICC profile use/printing,

Some users have reported success after updating to Monterey, personally, I'd be more likely to go back a version rather than jumping into a new OSX version so soon after release.

Sadly this bug appeared to still be present in 11.6.3, according to users here who have made that upgrade.

 

Some users have reported positive results in OSX Big Sur - with some profiles being usable after opening them into the ColorSync utility and “fixing” any errors found.

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

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Participant ,
Mar 22, 2022 Mar 22, 2022
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Yes, 11.6.5 fixed the issue. Thank you!

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Community Expert ,
Mar 17, 2022 Mar 17, 2022
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Participant ,
Mar 22, 2022 Mar 22, 2022

Yes, after installing 11.6.5 and re-installing the Epson driver, it seems to be working. Thank you!

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