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Export to Aero Script Alert

Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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Updated to 2020.  Go to Export/Export for Aero and get the following msg: 'Creative Cloud Files is not installed'.  I have Creative Cloud and it is working as far as I know.  Any ideas?

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correct answers 1 Correct answer

New Here , Sep 07, 2021 Sep 07, 2021
The answer is buried below but this worked for me on a Mac: Go to cloud activity in the CC app (cloud icon at the top) Hit the settings cog Hit the pencil to change the location of your Creative Cloud Files folder Save it directly in your root user folder, NOT in a sub-folder or anywhere else. So Macintosh HD/Users/[YOU] Then give the export another go in Photoshop.

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Guide ,
Nov 05, 2019 Nov 05, 2019

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You may. need to run the latest updates in the CC app to fix this. Have you updated all the necessary software to the latest verion? And, have you downloaded Aero usin ghte same Adobe account?

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Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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Hi Angie,  I have updated Photoshop and Dimensions via Creative Cloud.  Both 2020 version and Dimensions has no problem exporting.  Have been using Testflight version of Aero but just reinstalled from App store.  Still getting the error in Photoshop.

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Guide ,
Nov 05, 2019 Nov 05, 2019

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Hmm, thats odd. Did you send your phone a link via CC app to download and install Aero? I think it somehow may have to link in to your CC account?

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Community Beginner ,
Nov 12, 2019 Nov 12, 2019

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Have escalated to tech support.  Waiting for one of their engineers to call me back.

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New Here ,
Dec 04, 2019 Dec 04, 2019

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I am experiencing the same issue.

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Community Beginner ,
Dec 20, 2019 Dec 20, 2019

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I am experiencing same issue

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New Here ,
Feb 02, 2020 Feb 02, 2020

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I am experiencing same issue

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Adobe Community Professional ,
Feb 02, 2020 Feb 02, 2020

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When you install the CC app, a folder named Creative Cloud Files gets installed, and by default it is located at the root of your OS user folder. The Creative Cloud Files folder is used for sync’ing enclosed files and folders to your remote cloud account. Could it have been accidentally deleted, and if not does it have read write permissions?

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Community Beginner ,
Feb 02, 2020 Feb 02, 2020

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Hi Rob,

 

I contacted Adobe Tech support back in January.  We slowly worked our way up the levels of tech support each time delving a little deeper.  They tried everything they could but still will not run.

 

Eventually they took a dump and configuration settings and went off to research.

 

I have heard nothing since, so waiting for future releases to see if it gets fixed.  I note a couple of people are starting to experience the same problem but it does not seem to be a large number.

 

Cheers.

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Community Beginner ,
Feb 09, 2020 Feb 09, 2020

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I'm experiencing this too. My "Creative Cloud Files" folder has files that I have saved in the past. Everything Adobe thing is installed and turned on.

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New Here ,
Oct 26, 2020 Oct 26, 2020

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This just started happening to me as well when I updated both my PC and Mac to the 2020 versions. For some reason, it works in the 2019 version on a friend's Mac but with really low quality.

 

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Adobe Community Professional ,
Feb 10, 2020 Feb 10, 2020

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Hello, does any of you have special characters in the user profile? Or anything non-standard on your machine that would cause in issue for your and not for others?

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New Here ,
Sep 07, 2021 Sep 07, 2021

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The answer is buried below but this worked for me on a Mac:

 

  • Go to cloud activity in the CC app (cloud icon at the top)
  • Hit the settings cog
  • Hit the pencil to change the location of your Creative Cloud Files folder
  • Save it directly in your root user folder, NOT in a sub-folder or anywhere else. So Macintosh HD/Users/[YOU]

 

Then give the export another go in Photoshop.

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Adobe Community Professional ,
Sep 07, 2021 Sep 07, 2021

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Ah, a non standard location for the CC files folder. I wonder which team it should be reported to: Photoshop's or Creative Cloud...

Pinging @Jeffrey Tranberry 

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New Here ,
Oct 27, 2021 Oct 27, 2021

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I still can't get mine to work. Tried everything above..

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New Here ,
Oct 27, 2021 Oct 27, 2021

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My files are where they are supposed to be, I'm on a PC. I can't export layers to Aero. 

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Community Beginner ,
Nov 02, 2021 Nov 02, 2021

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I have Photoshop CC 23 and Aero beta installed on my PC. I tried exporting for Aero and received the same script alert. My Creative Cloud folder is in the correct user folder with no special characters, my sync is on, I uninstalled Areo and reinstalled and nothing works. I saved the psd and opened Aero and imported the file that way. Not sure what it will take to get the export feature working. Has anyone received any new solutions?

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New Here ,
Nov 03, 2021 Nov 03, 2021

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I'm having the same problem on PC. everything is updated and the sync folder is in the right address.

 

Hopefully we get a solution soon! :')

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Yep also have this issue. Not sure if ive moved the sync to the right folder but nothing is working.....

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New Here ,
Nov 11, 2021 Nov 11, 2021

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LATEST
It only works on Mac is what I'm told. Not adapted to PC or Android yet.

Get Outlook for Android

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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I have tried that as well, didn't work.  As I was in the beta test I ended up digging out the JavaScript file made some changes and now use that.  Suspect, as Adobe never solved it, that there is a deeper problem.

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