Fixed: Unable to export Save for Web in Photoshop 22.3 Windows 10

Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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After update to Photoshop 22.3.0 today export to Save for Web (Legacy) stopped working. Opens up a error message: The operation could not be completed.

Quick export is working ok. 

Legacy Save for Web error.jpg

{Moderator note: Edited the thread title, PS-60637}

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correct answers 1 Correct answer

Apr 13, 2021 Apr 13, 2021
Hi there,   This issue should be fixed in the Photoshop 22.3.1 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates   To update Photoshop to 22.3.1, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating   Let us know how it goes. Thanks, Akash

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Explorer ,
Mar 22, 2021 Mar 22, 2021

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Problem occurred after updating to Photoshop 22.3, using windows 10
resetting preferences did not fix the problem


Andrea Teague
[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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Apr 13, 2021 Apr 13, 2021

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Hi there,

 

This issue should be fixed in the Photoshop 22.3.1 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Photoshop to 22.3.1, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

 

Let us know how it goes.

Thanks,

Akash

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New Here ,
Apr 29, 2021 Apr 29, 2021

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I'm still having this probelm even after updating to PS 22.3.1

Any ideas as to how I can work around this - it's an essential part opf my job!

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New Here ,
May 19, 2021 May 19, 2021

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I have 22.4.0 and the error message is still popping up when trying to export a GIF.

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New Here ,
Jun 04, 2021 Jun 04, 2021

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No. im using version 22.4.1

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Community Beginner ,
May 17, 2021 May 17, 2021

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I'm still getting this error even though Photoshop has been updated to the latest version.

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New Here ,
May 21, 2021 May 21, 2021

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ugh, has anyone found a workaround for this?

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New Here ,
Jun 10, 2021 Jun 10, 2021

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I've been dealing with the same trouble for a couple of versions now. I have updated it to Photoshop 22.4.2, and it is still there. Deleting Photoshop Settings Files did not work for me.

I'm getting an "Adobe Save for Web Error — Could not complete this operation. A write permissions error has occurred." when saving for web.

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New Here ,
Jun 11, 2021 Jun 11, 2021

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I have the same issue! Adobe just doesn't care because I assume if they did
they'd make more of an effort to let people know it's not working

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New Here ,
Jun 16, 2021 Jun 16, 2021

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I have tried all of the suggestions and nothing is working.

I have unistalled 22.4.0 reistalled 22.3.0 and 22.3.1 and still getting the error message. Can someone please help me with this?

 

thank you! 

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Community Beginner ,
Jul 07, 2021 Jul 07, 2021

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Having this issue with 22.4.1... someone??!

 

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New Here ,
Jul 20, 2021 Jul 20, 2021

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the only solution I found was to purchase gifgun unfortunately. it's $30 bucks which isn't bad i guess but also... I've stopped yelling at my computer so there is that. 

 

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New Here ,
Jul 12, 2021 Jul 12, 2021

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Hey All,

I've run into this issue on 22.4 as well. I found that if I switched my image mode from 32 bit back down to 16 bit, it gives you the option to use save for web again.

 

hope that helps some of you.

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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I contacted Adobe support after having this issue for 6 months.. They did a remote screen share and after 2 hours, the key was to log out of my Mac account and sign in as a new user!! Now photoshop works fine!

Note: they created a new user first called 'Root', and made me designate a password. Then I signed out, and clicked 'New User', put in username 'Root' and my password. Apparently then you can contact Apple support to move all your stuff over from the other account which I'm yet to do, but at least I can render videos and save for web!!

 

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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Wow!!! @ninaabrahams  you are very diligent.  I believe my original issue was the output file size.  Even though it was under 500 frames [the limit] perhaps the file size was going to be too large.  Since then I have had no issue rendering for web [yet]  The thing is I do not really know.  One tries so many solutions it is difficult to determine what one actually worked.  In spite of  the plethora of Adobe's updates and their wack-o-mole style of bug fixes we continue creating.  FYI:  I've been using Adobe "creative suite" since 2005. I miss the days when we had posession of the media and complete control of updates.

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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"I miss the days when we had posession of the media and complete control of updates."

Turn off auto-updates in teh CC desktop application and then you can choose when to update.

 

Dave

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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@davescm  Thank you Dave...I do have them off and do receive tenacious alearts from Creative Cloud.  And eventually Photoshop starts "misbehaving".  It is sign of the times and a way to keep accounts current, intice new customers and prohibit the pirating.

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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Started getting this error, for the first time ever, this week after update to PS 22.5. So it STILL isn't fixed. 


Have tried all the recommendations:

- Reset prefs

- Updated Mac OS to latest version (11.4) today

- Rebooted

- Still have my 16 GB RAM

- Still have the Intel i7 

- Checked and confirmed for the millionth time since using Adobe CC that my graphics card is well beyond recommend specs 

- Rubbed my belly and patted my head while spinning around 3 times 

 

But yet again, nothing fixed this issue. 

 

 

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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Please fix this issue!

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New Here ,
Sep 09, 2021 Sep 09, 2021

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miraculously, by adding more RAM memory this issue got solved! I use an iMac 27" 2020. (Originally comes with 8 GB, I added 32 more, so 40 GB in total.

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New Here ,
Sep 20, 2021 Sep 20, 2021

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I am still having this issue. Are any others still experiencing issues with this?

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Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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I think most of us have given up.

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New Here ,
Sep 24, 2021 Sep 24, 2021

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Yes, still very much struggling with this issue. It would be great if Adobe were aware that this issue is still happening.

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New Here ,
Oct 08, 2021 Oct 08, 2021

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Same here, and it is funny how they marked this issue as "solved" already updated to the newest adobe photoshop and I am still dealing with the same problem.

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Adobe Employee ,
Oct 08, 2021 Oct 08, 2021

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See: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-unknown-error-when-saving-gif/idi-p/110286... 


Senior Product Manager - Customer Advocacy - Digital Imaging

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