GenAI - This Feature is not available

[Nickolaus32261157mtr2]

I am on version 25.0 public release and generative features will now work and have the same error.

[CoryShubert]

Hi @Nickolaus32261157mtr2 we moved this post here since you are talking about the public release of Ps 25.0.

Could you share more about what your workflow was, what steps you did when you saw this error, any screenshots, etc?

[George31217456br15]

I've just updated to PS 25.0 and i experience exactly the same issue, both with Generative Fill and Generative Expand.

[CoryShubert · Accepted solution]

@George31217456br15 

Adobe has limited access to the generative fill and generative expand features to customers with a valid subscription to a plan that includes Photoshop ( Creative Cloud, Single app or Photography plan).

Potential customers can try Photoshop and the generative features by signing up for a 7 day trial here - https://www.adobe.com/downloads.html 

If you believe that you have are incorrectly receiving the above error and qualify to use the generative features, please contact technical support.

[Jose300548802iib]

Hi, I'm a legit subcriber to the adobe services (all applications) and I also lost the access to the generative fill and expand features since the new update. It sasys "the feature is not available"

I have this problem both with the new released phosothop v25 and with the photoshop beta APP. Until now, i was using the generative fill feature with photoshop beta without any problem.

I will contact the customer support as well,
Jose

[George31217456br15]

My subscription is valid.

[AxelMatt]

Try to logout from the Creative Dektop Client and relogin with the Adobe ID that you've used for the subscription.

[George31217456br15]

I did but nothing changed

[AxelMatt · Accepted solution]

Please see this:

Firewall forbids me to use generative fill - Adobe Support Community - 13948288

P: Generative fill could not be used due to connec... - Adobe Support Community - 13822035

Please try also to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

It this doesn't also help try to reinstall Photoshop.

[George31217456br15]

What about users on mac? that they don't have windows firewall

[Fung Hei Chun322211372bwm]

we have many users met this problem

https://community.adobe.com/t5/photoshop-beta-discussions/this-feature-is-not-available/m-p/14109278...

 

but no one can solve or answer our problem, I'm very dissatisfied

[c.pfaffenbichler]

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

Is your GPU up to the task? (Help > GPU Compatibility)

Which exact Photoshop version are you using? 

What are the image’s Color Mode and bit depth? 

[Fung Hei Chun322211372bwm]

Please see our original post in the top

one of the reply from Adobe member said it is the permissions problem

Just tell me ask our Admin Staff. But all of our Admin staff don't know how to fix it. 

All of us installed Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64

we asked the question long time, no one respone us

[c.pfaffenbichler]

@CoryShubert , please forgive the intrusion, did you follow up on the issue back then and would there be differences in the general release?