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Has MacOS Sonoma fixed Ventura's problem not saving print settings?

Contributor ,
Aug 07, 2023 Aug 07, 2023

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In Ventura, there's been an ongoing problem with print settings not being reliably saved. (See https://community.adobe.com/t5/photoshop-ecosystem-discussions/updated-macos-ventura-13-2-1-print-se...

 

Has anyone tried this with the Sonoma beta? (Keeping my hopes up...)

 

Thanks,
Russell

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correct answers 1 Correct answer

New Here , Oct 16, 2023 Oct 16, 2023

One workaround that we have found to be working is to create the print settings(presets) using the Preview app. Simply open any file with Preview,  go to the Print menu, select the target printer, select your desired settings, incliding the printer settings and save it as a "Print Job Preset" for that printer.
Then - selecting those presets from Photoshop seems to work consistenly. The only thing to NOT do is to not try to midify the presets through Photoshop as it will ruin them - only use the P

...

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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Hi Russell - unfortunately no, Apple did not fix this issue.

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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@kevin stohlmeyer I'm remembering Andrew Digitaldog (I think) saying you just have to click around.

How frustrating.

Andrew wroteThis is an OS (not Adobe) issue, many settings (in the print driver dialog) for some reason, are not sticky with Ventura. I've seen this too. Even making presets in my Epson driver doesn't always work. 

Color Settings should be grayed out when using Application (Photoshop) Manages Color. Been this way for years. That too isn't always sticky which will ruin a print if not using this mode. Again, this is Apple's doing. Ventura with printing (and System Preferences) is a GUI mess. "

 

I've not tried Ventura myself, but I think this is generally about the issue of the "colorsync" button not being grayed out. I do recall a specific thread but can't find it. Does it not save media options / resolution etc - even if you make a "saved setting" in, say an Epson driver? 

 

I wonder if there's a good trusted workaround?

If it's in Sonoma too that's pretty poor. I could have called John Zimmerer at Apple when he ran Colorsync but it seems perhaps no one does that job since he left.  I'll try chat with colour guy Son Do from Rod's n Cones whom I believe now works at Apple - to get any action, I guess we need a succinct description of the problem. 

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Contributor ,
Sep 16, 2023 Sep 16, 2023

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Thanks for checking, Kevin. I wonder how professinal print labs are handling this? Using Windows? 

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Community Expert ,
Sep 18, 2023 Sep 18, 2023

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Most pro RIP systems are natively on Windows PCs and they are not printing using the OS interfaces. They would have something like Fiery or another management queue for their printing.

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New Here ,
Oct 16, 2023 Oct 16, 2023

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One workaround that we have found to be working is to create the print settings(presets) using the Preview app. Simply open any file with Preview,  go to the Print menu, select the target printer, select your desired settings, incliding the printer settings and save it as a "Print Job Preset" for that printer.
Then - selecting those presets from Photoshop seems to work consistenly. The only thing to NOT do is to not try to midify the presets through Photoshop as it will ruin them - only use the Preview app.

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Contributor ,
Oct 17, 2023 Oct 17, 2023

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Giving it a try today. So far, it looks good. Thanks!

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New Here ,
Oct 25, 2023 Oct 25, 2023

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I just updated my operating system to Sonoma, and had this same problem. Anytime I printed in photoshop, and I pulled up a newly created preset, it was defaulted to plain paper and standard print....nothing for that preset was saved. I installed and reinstalled my printer, installed new drivers, deleted all print presets and created new ones...nothing was working. Luckily, before I wasted too much ink and paper, I found this thread. I actually printed from the Preview app, and the prints looked amazing and how they should. I then deleted all my presets, and created a new one in the Preview app as you suggest, and then tried printing in Photoshop using the Preview app preset...bingo. Works perfectly. Thank you! Thank you! Thank you!

 

P.S. I'm on a Canon 8720 in case any one else is having Photoshop printer setting issues, this is a great work around and fix

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New Here ,
Oct 30, 2023 Oct 30, 2023

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Thanks for this tip!  I too have been encountering this issue, and this workaround does seem to do the trick.  It's obviously not ideal, having to switch to Preview to create the preset that you want to use with Photoshop, but it's better than having to set everything every time!  This does make me think that even though Adobe wants to blame Apple for this, I think it must be a little bit Adobe's fault.  Otherwise, why would it work on Apple Preview and not within Adobe's products?  It strikes me that Adobe may not be cognizent of changes to the Apple library in how this process works now (and if Apple has not clearly conveyed those changes, then yes, I'll point the finger back at them).  Either way, how is it possible that between a software manufacturer and an OS manufacturer, they can't talk and get this crap sorted for their mutual customers - shame on both of them. <whew> - rant over.  Thanks again for that tip!

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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The File > Print wizard in Photoshop is not the same as the MacOS Print wizard, and for that reason can hit print driver and other bugs the MacOS wizard does not. (If I recall how Chris Cox explained it in the forums.)

Why they haven't managed to fix it is in NDA land at the moment, so at least I'm happy for the workaround.

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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@Nick Bright Nice idea, thanks for sharing. That's been a pain for a lot of users.

 

 

 


neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

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Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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I tried this, and it helped, but I have found it to be not fully trustworthy. After selecting a (Preview-made) preset in Photoshop, I have found that if you even open one of its sections to confirm the settings, it will revert it to its default. So there is no way to confirm that the settings going to the printer are correct.

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New Here ,
May 15, 2024 May 15, 2024

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LATEST

Thank you!

at least I understood what's happening!

it's definitely adobe problem. 
Capture One doesn't jump with settings like LR or PH. 

 

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Contributor ,
Nov 23, 2023 Nov 23, 2023

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Interesting as in the last two months presets in Ventura have started working nomrally. Unfortunately as what usually happens when a new OS comes out, the old one gets REALLY buggy.  I'm sick of dealing with all the new bugs in Ventura but I'm afraid to upgrade to Sonoma.

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Explorer ,
Dec 02, 2023 Dec 02, 2023

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Hey there,

Curious what version of Ventura you're on if you're mentioning the last two months presets working? Did you upgrade or did it just seem to randomly work with what ou were using before?

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Contributor ,
Dec 02, 2023 Dec 02, 2023

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Whatever the latest version is. I'm pretty good about running the upates. I just ran an update the other day and it's still working. I'm really afraid to upgrade the OS but I'm getting all 'it's time to change the OS bugginess' that happens when the new OS comes out. 

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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I had the same problem.
I've removed and installed an older adobe reader version before the last update...now is respecting and saving properly printer setting.

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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@manuelfhp That’s interesting, I had thought it was a MacOS issue. With the only workaround being to make and save printer settings in the Apple Preview app

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Contributor ,
Apr 15, 2024 Apr 15, 2024

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I don't have Adobe Reader on my Mac, but I still have the problem with saving printer settings. Doesn't that imply it's not just an Adobe Reader problem?

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Explorer ,
Apr 11, 2024 Apr 11, 2024

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For at least two years, user-created printer presets fail to load back the same settings they supposedly saved. Thousand of people affected. Presets by Preview, Photoshop, PrintTool and more affected. I discovered why a couple of days ago:

user custom presets are added to a given printer.plist (such as "com.apple.print.custompresets.forprinter.SC_P6000.plist" in ~/Library/Preferencs.

The each show up as a dictionary using the user-supplied name. In that individual setting is another dictionary named "com.apple.print.preset.settings" which ***should*** have about 90 key/string values, which are apparently printer settings.

In the failing presets by Presets by Preview, Photoshop, PrintTool, however that "com.apple.print.preset.settings" dictionary has ***less than 10*** key/strings.

Obviously, the loss of 80% of the needed data is causing the problem.

However, DxO Photolab creates new user presets which have the full compliment of 90-ish entries in the dictionary, and presets created in Photolab load perfectly in Preview, Photoshop, PrintTool and work fine.

________________________________________________________________________

I cannot fix this since I don't have access to the source code, but I'd sure like to know how, so I can share it with Adobe, Apple, et all, and get this problem fixed for users.

My coding years are behind me (all 45 of them) but I'm still an Apple Developer, so I went in and glanced through the docs trying to figure out what DxO is doing that Apple/Adobe are not.

Now I'm speculating here, but it appears to me that the process of programmatically creating a user preset *begins by querying the system and getting a record of all the current printer settings* ie:

NSPrintInfo : NSObject and
var deviceDescription: [NSDeviceDescriptionKey : Any] , a dictionary of keys and values that describe the device.

I'm guessing that from there, the fields in the deviceDescription are altered by adding / altering the field with the user's input, placed into the "com.apple.print.preset.settings" and then the whole thing is saved back out as a preset in the printer plist.

Or something similar to that process. (Again, I'm speculating).

If that's close, then why are some devs getting the full list, while most of them are getting 1/10 of it? Is the query for info (whatever call that is) configurable? Meaning can you ask for ALL the data, or some subset of it? (I'd think if it was an Apple/Xcode issue, the it would affect ALL publishers, and DxO would be affected by it too... so that's not it.)

It is possible that no such call is made at all, and the failing presets (with only 10-ish entries) are only saving the changes (when apparently that does provide sufficient information when it's read back in?)

Bottom line: why is DxO getting all the data it needs and Preview/Photoshop are not?

(I have a screenshot of this here: [https://valleau.art/blog/printer-presets-no-longer-working-right/])

anyone care to help?

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Hello,
 
For me is crystal clear that is Adobe’s fault.
 
I downgrade my Adobe reader and it works perfectly.
Now the print setting is saved with success.
 
I’m using MacOS Sonoma 14.0
 
This is the steps to perform a clean remove and reinstall
 
1) Download , install and run this tool from Adobe to remove Adobe reader:
 
2) Also is better to remove old preferences to avoid cache 
From command line in you terminal app (Applications > Utilities > Terminal)  execute:
# cd ~/Library/Preferences
# rm -fr com.adobe.*
 
3) Download the old version 
Mac OS 10.14
Reader 2022.001.20112 for Mac
 
That's it ....now the printer save setting problem is gone...
 
BUT....the problem is time to time adobe updates by itself and the problem comes again.
I’m looking how to avoid this auto update since there is no option to disable automatic updates until Adobe wake up and fix this problem....
 
Regards
Manuel Pardo

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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I've oppend a BUG REPORT to adobe.

 

Could everybody in this thread please vote in my request here to get relevance?

 

https://acrobat.uservoice.com/forums/926812-acrobat-reader-for-windows-and-mac/suggestions/48243602-...

 

 

So adobe will notice I hope some day.....

 

Thanks for your help

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