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CManSipper
Participating Frequently
November 4, 2018
Répondu

How to make (non genuine software) screen go away on Photoshop CC 2018??

Ok hi guys so i have this issue where when ever i open Photoshop i get this screen and the close icon is grayed out and it won't go away. Need photoshop for work plz fix thanks

Ce sujet a été fermé aux réponses.
Meilleure réponse par DebbieW1964

Hi Everyone, I work at Adobe on the Adobe Genuine Program www.adobe.com/genuine. This is NOT a hoax. As part of protecting our customers at all stages of the product and usage lifecycle, Adobe informs users who have non-genuine software on their machine and provides options to resolve. Phone numbers are different since they to different Adobe Customer Support locations.

KumeDrinker​ I will contact you directly.

Best,

Debbie Walsh

Adobe Genuine Program

6 commentaires

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
November 5, 2018

KumeDrinker​ – do you have a CC subscription that is all paid up, are you signed in with the paid account, and did you download & install the software directly from Adobe?

These are indeed the types of popup screens that Adobe is now using for their Genuine Software Integrity Service around the world, so it would be helpful if you answered these questions or could confirm.

The two possibilities are that it's a genuine Adobe screen (and it does look like one), or that it's a fake that was built in to a cracked version of Photoshop by a scammer to extort money from users of pirated software (which is also quite possible).

D
Adobe Employee
DebbieW1964Réponse
Adobe Employee
November 6, 2018

Hi Everyone, I work at Adobe on the Adobe Genuine Program www.adobe.com/genuine. This is NOT a hoax. As part of protecting our customers at all stages of the product and usage lifecycle, Adobe informs users who have non-genuine software on their machine and provides options to resolve. Phone numbers are different since they to different Adobe Customer Support locations.

KumeDrinker​ I will contact you directly.

Best,

Debbie Walsh

Adobe Genuine Program

    C
    CManSipperAuteur
    Participating Frequently
    February 26, 2021

    i called the number provided and they gave me a refund only problem is the refund was too much so i had to return some of the money and do to some technical with the banking i had to give the money back in google play cards but i think everything is sorted now thanks 🙂

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    November 4, 2018

    I've posted this to the ACP forum. We should get a definitive answer there.

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      November 4, 2018

      I've unmarked Rayek's answer as correct until we get the definitive answer from Adobe. If it turns out to be a fake then I am happy to remark it.

      Dave

      rayek.elfin
      rayek.elfin
      Legend
      November 4, 2018

      Can we be entirely sure that it is a legit Adobe popup just because that phone number is correct? That would mean Adobe uses different ones for different regions. It looks so... fake.

      https://www.adobe.com/content/dam/acom/en/genuine/images/Notification_CX1_US.jpg

      Adobe Genuine Software Integrity Service

      Adobe Genuine Software Integrity Service

      All look different.

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      November 4, 2018

      OK, there is of course the possibility that the "more info" button is the trapdoor, and that it installs some malware.

        D Fosse
        Community Expert
        D FosseCommunity Expert
        Community Expert
        November 4, 2018

        Could someone unmark the "correct answer", and mark Ged's post as correct?

        I've never seen this before, but if it's the genuine Adobe telephone number, there can be little doubt that the message is real, and the software indeed counterfeit.

        rayek.elfin
        rayek.elfin
        Legend
        November 4, 2018

        It's a scam. That window is NOT from Adobe. Do NOT call that number. Run anti-virus software, and malwarebytes

        Check out this thread:

        Adobe Scam?: Retouching Forum: Digital Photography Review

        Trevor.Dennis
        Community Expert
        Trevor.DennisCommunity Expert
        Community Expert
        November 4, 2018

        rayek.elfin  wrote

        It's a scam. That window is NOT from Adobe. Do NOT call that number. Run anti-virus software, and malwarebytes

        Check out this thread:

        Adobe Scam?: Retouching Forum: Digital Photography Review

        Wow Rayek.  That's  a new one on me. Thanks for the heads up.

        A
        Anonymous
        November 4, 2018

        The number on the image is actually an Adobe number, scroll down to the bottom

        Adobe Genuine Software Integrity

          Trevor.Dennis
          Community Expert
          Trevor.DennisCommunity Expert
          Community Expert
          November 4, 2018

          Are you saying that you do have a subscription and it is all paid up, and you are signed in?  Only the message seems clear enough.

          Are you able to update to CC 2019 from the Application Manager? 

          The more information you  give us, the better answer we'll be able to provide.

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