Is there a version of Photoshop that is more stable?
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I had upgraded to v26 a while ago, but it crashed all the time, so I went back to 25.12. It also crashes frequently. I've tried uninstalling and reinstalling, but the problem keeps coming back.
I don't need a lot of the new features, I just want a version that doesn't crash so frequently.
Thanks in advance for the advice
(running OS 14.5 on 2019 Mac Pro - I always hold off upgrading OS for a few months)
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PS, crashes seem to happen mostly when I save a file
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Does it seem to happen when saving a particular file, file type, or folder location? For example, do you still see the crash if you create a new, blank file and save it as JPG to your desktop?
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Hi Brett, thanks for the reply. It is an intermittant problem so I can't really say. I work almost exclusively with PSB files so every time it happens, it's saving a PSB. I do export jpegs from time to time, and it hasn't happened with them, but saving to jpeg is only about 5% of the saves so it might just be probability that it only crashes with PSB.
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Since it is PSB and thus large files, there is likely something memory related as the root cause. Are you prompted to submit a crash report by Photoshop and/or the OS?
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Usually, but not always I think. Generally when I see those dialog boxes I click submit.
And yes, they are very large files, usually upwards of 10G. I s there a version of PS that would handle this better? I don't use any of the newer features so could use an earlier version if it meant fewer crashes
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We don't have enough information to suggest whether or not a previous version would operate any differently. Generally, newer versions are better than older versions. There is certainly the possiblity that a new bug was introduced in a update, but this is less likely than there being bug fixes added to prevent this. Only crash reports will tell us anything with more certanty. There are two types of crash reports you may be asked to submit, one from the OS and one from Photoshop. When the Photoshop one appears you should also see the OS one. If you only see one report submission, it would likely only be the OS and we don't get those reports. In such circumstances, it would also suggest that the OS is forcing Photoshop to close and we would not have much to work with on our end. The main difference between the two reports is that the Photoshop report will have a separate field asking for your email address. Make sure you fill that part in, we can then pull your reports and get more information about what is occurring.
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That makes a lot of sense. I'll re-post on this thread once a crash occurs, and upgrade to the most recent version
Thanks
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Hey, Brett - so PS just crashed again. I'm running 26.2.1. It did ask about sending a report to Adobe, which I did. I also saw a mac OS report option, but it disappeared once I clicked send on the Adobe report. It crashed, as before, in the image resize dialog box. Thanks again for your help with this
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To be more specific: I opened the resize dialog box and typed a number into the width. PS crashed while calculating a preview
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Another freeze - again, in the image resize dialog box while building a preview of the resisizing. I got both an Adobe and Apple crash report dialog box. Is there a way to disable the preview building?
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Another crash while resizing. Hello? Anyone there? Would be nice to get some help with this. Thanks!
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I tried looking up your crash report but didn't find any. Are you using a different email when submitting the report than you use for your account here on the forums?
Based on the information provided, it just seems that you are pushing beyond the memory capabilities of the environment. This could mean that you need a larger hard drive, more RAM, fewer applications running in the background, etc. Without more information, I can't be more definite. Can you provide your system info report from Photoshop's Help menu? That would at least let us better understand your environment. What can you tell us about the files you are working with other than they are PSB? How many layers? What are the pixel dimensions (when you start, before trying to change Image Size)? What is the size of the file on disk? What is the file size once it has been opened?
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Thanks so much Brett. System report is below. You may be right about memory - I have 192G installed, and have an 8T internal SSD with about 1.5T available, but am working with 20-30G files. Crashes occur when I enter a number in the image size dialog box. I'll put in a number, usually 2500, for width in pixels. After I hit tab to get to next box, PS crashes.
I don't think I'm using another email. I'll try to screen capture the crash report dialog box next time it happens.
What can you tell us about the files you are working with other than they are PSB? How many layers?
Probably 20-30
What are the pixel dimensions (when you start, before trying to change Image Size)?
11000
What is the size of the file on disk?
20-40G
What is the file size once it has been opened?
Are you talking about the size next to the magnification size in the lower left-hand corner of the window? for the file I have open currently, it says Doc: 582/13.8G. They are files from a Fuji GFX100 or GFX50 roughly 11,000x9,000 pixels
Thanks again
Adobe Photoshop Version: 26.3.0 20250122.r.156 bfca642 x64 Number of Launches: 21 Operating System: Mac OS 14.5.0 System architecture: Intel CPU Family:6, Model:5, Stepping:7, AVX2, AVX-512, HyperThreading Physical processor count: 12 Logical processor count: 24 Processor speed: 3300 MHz Built-in memory: 196608 MB Free memory: 88547 MB Memory available to Photoshop: 187936 MB Memory used by Photoshop: 85 % Crash Handler: Adobe DCX Version: 7.24.14 SAM SDK Version: 9.1.0.2-fio ACP.local Status: - SDK Version: 4.0.0.6 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.4.0.31 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.6 Adobe Firefly: Please use any generative AI feature to view the latest version. OpenColorIO version: 2.4.0 Content Credentials is not available NGL Version: 1.40.0.8 Chalkboard: Disabled. Chalkboard Doc Create: Disabled. Precise Color Management for HDR Display: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Large HarfBuzz Version: 7.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: AMD Radeon Pro 580X
GPUVendor: AMD
AMD Radeon Pro 580X UNKNOWN, AMD
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,589 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: (0, 0) -> (2560, 1440) Display scale: 1 Main Display Display Type: WCG ------- Sniffer output
[0 ms]
Launch GPUSnifferThread
[0 ms]
Start RunAllAPIs
[0 ms]
/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/MacOS/sniffer -baseTimeMS=371750 -comment=Photoshop Version: Adobe Photoshop 26.3.0 20250122.r.156 bfca642 x64
[1 ms]
Start GetSnifferResult
[894 ms]
Start sniffer 2025-02-11 07:42:49
# Photoshop Version: Adobe Photoshop 26.3.0 20250122.r.156 bfca642 x64
sniffer -baseTimeMS=371750 -comment=Photoshop Version: Adobe Photoshop 26.3.0 20250122.r.156 bfca642 x64
{40 ms}
Start platform native
# displays: 1
Display 0
Display: 1892224912
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (596.55 335.56)
Pixel size: (0.233028 0.233028)
Dynamic range: (0 1)
Attached Device: (DeviceID name=AMD Radeon Pro 580X index=0)
# devices: 1
Device 0
Name: AMD Radeon Pro 580X
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1892224912
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{258 ms}
{258 ms}
Start platform OpenCL
# displays: 0
# devices: 1
Device 0
Name: AMD Radeon Pro 580X Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 13 2024 11:09:06))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 23 GB / s
Compute score: 2,366.64
Device name string: AMD Radeon Pro 580X Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{891 ms}
Exit code kExitNormal
End sniffer 2025-02-11 07:42:50
[kStatusNormal, kExitNormal]
[894 ms]
Finish RunAllAPIs
[898 ms]
Finish GetSnifferResult
------- Sniffer output
======= GPU
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All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 26.3 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 26.3.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 26.3.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 26.3 © 1993-2025 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 26.3.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 26.3.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 26.3.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 26.3.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 26.3.0, © 1991-2025 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.plugin” Topaz Photo AI NO VERSION - from the file “TopazPhotoAIAutomate.plugin” Torn Edges 26.3.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” TPAIApplyImageDataFilter NO VERSION - from the file “TopazPhotoAIApply.plugin” TPAIGatherImageDataFilter NO VERSION - from the file “TopazPhotoAIGather.plugin” Twirl 26.3.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 26.3.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 26.3.0, © 2003-2025 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 26.3 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 26.3.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 26.3.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 26.3.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 26.3.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 26.3 © 1989-2025 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 26.3.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 8.2.0.2 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-8.2.0/" CmdN: 1.22.26
UAB: 2.18.0-8 Loaded at: 197 ms - launch time impact: 471 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 3882 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 30.20.1.0 - from the file "Required Folder" In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder" Loaded at: 205 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.50.0.0 - from the file "Required Folder" Loaded at: 3738 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 4.8.173.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_8_173/" CAPTURE: 2.0.41 STOCK: 4.2.6 Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder" Photoshop Adjustments Panel (Loaded) 2.2.8.0 - from the file "Required Folder" Loaded at: 3883 ms - launch time impact: 2 ms Photoshop UXP Export-As (Prepared) 5.11.5.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 4.5.0.0 - from the file "Required Folder" Loaded at: 3883 ms - launch time impact: 0 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Share Panel (Prepared) 1.0.8.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder" Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.substance-3d.viewer.ps/" IC popup message (Loaded) 1.0.0.0 Loaded at: 3734 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 3735 ms - launch time impact: 0 ms Discover Panel (Loaded) 2411.112.0.19 - from the file "Required Folder" Loaded at: 3884 ms - launch time impact: 1 ms Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder" Scan time: 0 ms - entries: 39 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_8_173/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_8_173/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_8_173/extensions/stock-panel-licensing/index.html” Export As 4.8.16 - from the file “/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.16 - from the file “/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Logi Options+ v1.80.601141.0 7.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Logi Options+ v1.80.601141.0/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_8_173/manager.html” Installed TWAIN devices: NONE
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Could I ask one more question? If 192G on my intel is too little, would a silicone Mac with 192 be any better? I note that they max out at 192G. I'd need to go to a PC to get more than 192G.
Thanks
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Another crash just now while applying free transform. I'm posting screenshots of the dialog boxes. I hadn't been putting my email address in the Adobe dialog box, perhaps that is why you are not seeing them? I put this one under jlipkin@jlipkin.com
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Still haven't found your crash report on my end. Sometimes it takes a little while, so I gave it a couple days, but still nothing. Not sure why though.
However, thanks for posting the Mac reporter as well. It says that Photoshop is hanging (becoming unresponsive) rather than crashing. The last screen shot says you force quit, which as far as the application is concerned is a crash and will often cause a crash report to appear. So, even if the crash report would come through, it likely wouldn't tell us much other than the app was force quit.
Our best information may just be in the Mac report. But a hang is pretty common when dealing with large amounts of information being processed and the OS may not know that it simply has to wait longer than it normally expects before reporting to you. Send that full report the next time it appears and lets see if there is useful information in it.
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Thanks, Brett. How would I send the report? Copy and paste from the dialog box?
Could this be an issue with faulty memory on the comptuer? I didn't suspect that because no other apps crash (or hang) and it happens in Photoshop when I do a single specific thing - when working with large PSB files I open the Image Size dialog box, enter 2500 for width, then hit tab.
PS has crashed in the past doing this, most recently it hung for about ten minutes
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Yes, just copy and paste it here as a response.
While bad memory modules are a possible cause, they are highly unlikely and incredibly difficult to prove. Basically, you'd have to physically replace the modules and verify the behavior no longer occurs. So we generally don't suggest something like that. It would be easier to simply verify the procedure on an entirely different machine.
Instead, what I'm suggesting is what you are attempting will simply take a long time for Photoshop to process and your OS is losing patience. You mention you are entering 2500 as the value, which is really low. What is the starting number? Are you decreasing to a smaller file? Are there a lot of layers in the file? If so, are you able to flatten it first and then resize?
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Hey, Brett. Thanks again for the time and the suggestions.
To answer your questions:
-Yes I am throwing around a lot of pixels. I'm reducing from 11,000 wide to 2500 with layered files BUT the crash happens after I type 2500 into the width, then tab to height. In other words, I'm not applying the resize before the crash/hang happens
-Sometimes this makes PS crash, but sometimes it does not
-Do you think that progressively reducing size might work? Ie resize to 5000 wide, then to 2500?
I'm pasting the crash report in a separate post
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For some reason, the page won't allow me to post if I paste the report here - it's 4.3 MB so maybe to bi. I'm attaching as a .txt file. Hope this helps
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Hey Brett - I understand your hypothesis that my Mac is losing patience when moving around a lot of data - the files are very big, after all. But PS hung just now after I simply started typing numbers into the Image Size dialog box. Maybe that fits in with your hypothesis, just wanted to give you more data.
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UPDATE: I tried the same file on my laptop (M1 Macbook, 64G RAM, OS 14.5, PS 25.0) and had the same issue.
I installed PS 22.1 on my desktop and was able to succesfully resize the image. So it's definitely a PS issue.
Thanks again for your help Brett!
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Thanks for the update. Interesting to known that it works in 22.1. Would be good to figure out in which version of PS things changed. We could examine what changes may have occurred during that time which might have impacted this area of the application. Would you be able to provide a file I could test on my end? In give me some stats I could use to build my own?
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Sure thing - how can I send you a file? It's quite large, around 30G. I think I could put in google drive and send you a link? I've upgraded my laptop to OS 15.3 and will see if that fixes the issue. TBH I don't need any of the features in the new PS so could happily run 22.1 but I don't think Adobe will support it for too long.
Appreciate the help
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