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Latest Photoshop 2024 Hangs Opening Raw Files (Windows 11 Pro)

Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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The latest version of Photoshop hangs when I try to open a raw file (.dng and .arw).  Apparently the new Photoshop can't open the Camera Raw plugin, as I can open a .jpg file directly into Photoshop. This problem occurs both when I try to open a raw file directly in Photoshop and when I try to open the same file through Bridge. 

 

I am using a Dell XPS 15 with a fully compatible GPU and plenty of memory and hard drive capacity.  I have used this computer successfully for years with earlier versions of the program. 

 

The steps outlined here do not solve the problem:  https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html

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Adobe
Community Expert ,
Jan 09, 2024 Jan 09, 2024

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In a first step try to resetting your ACR preferences by doing the following steps:

  • Hold down the Command key and select Photoshop > Preferences > Camera Raw (MacOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
  • Click Yes in the dialog that asks "Delete the Camera Raw Preferences?

 

If this doesn't check if your system is up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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@Ged_Traynor Tanks for the info. I don't see that.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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We love it when that happens.  It's not confusing at all. 😉

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New Here ,
Jan 30, 2025 Jan 30, 2025

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I don't know if you have the same issue but if you press ESC when or Enter when it hangs and then it doesnt hang anymore, it means the dialog is on a (non existent) second screen. You have to plug a second screen to your computer while opening the file then unplug it and the dialog box will be on the correct screen. 

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