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Liquify tool: “file is locked”

New Here ,
May 22, 2024 May 22, 2024

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Hi!

I hope someone can help me. I have an issue with the liquify tool, which works fine for every photo but one folder from a certain date, it will not work. I get the error message that 'Could not complete the liquify command because the file is locked, you do not have the necessary permmissions, or another program is using the file'

 

I have checked everything,everywhere. Its not locked as far as i can see, the permissions are the same, its all the same as the other folders. I have restarted twice, logged out and back into Adobe and everyhing is up to date. I'm on a Dell Laptop, thats about all I know there.

 

Anyone have any idea, please?

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correct answers 1 Correct answer

Community Expert , Jul 24, 2024 Jul 24, 2024

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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Adobe
Community Beginner ,
Nov 19, 2024 Nov 19, 2024

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restarting PS helps, but you wont restart PS every 15-20-60 minutes when it
shows this error, especially when you are in big rush and every minute is
critical. This is software bug and it is in both Beta and stable version
for about a year.
--
С уважением,
Илья.

 

[weblink removed]

 

 

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New Here ,
Nov 19, 2024 Nov 19, 2024

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I've had to restart photoshop. That works for awhile but it seems to
revert back to the error message again.

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New Here ,
Aug 05, 2024 Aug 05, 2024

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I recently started to get this error message when I'm in masking mode using the top "quick selection tool", but all others tools works fine. My file is not locked and it didn't happen to all files. Sometimes it works but after reopen the next time I'll get that error message. 

Tried reset my preference & make sure all the files are not "read-only" and couldn't figure out why.

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Community Expert ,
Aug 06, 2024 Aug 06, 2024

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What have you done for all-purpose trouble-shooting so far? 

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New Here ,
Aug 06, 2024 Aug 06, 2024

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I'm experiencing the exact same issue. I've done everything that has been told to other people and it still happens.

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New Here ,
Aug 08, 2024 Aug 08, 2024

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I solved it by selecting only the area that receives liquify

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New Here ,
Aug 12, 2024 Aug 12, 2024

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I have exactly the same issue here. 😞 Adobe please resolve this for us.

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Community Expert ,
Aug 12, 2024 Aug 12, 2024

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What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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Community Beginner ,
Aug 13, 2024 Aug 13, 2024

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Today is my 1st day purchase Photoshop form Adobe, and i alreayd have the same issue to use Liquify

It show ""Count not complete the Liquify command because the file is locked, you do not have necessary access permission, or another program using the file"

 

Adobe, please help to solve it

Clever_wisdom5FD8_0-1723569076341.png

 

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New Here ,
Aug 13, 2024 Aug 13, 2024

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Same one I get. With as many people getting the same command, I'm uncertain why more of an effort isn't being made to correct it on Adobe's end and not continue to ask what we've done to troubleshoot it. 

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Community Beginner ,
Aug 13, 2024 Aug 13, 2024

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@c.pfaffenbichler Possible to help solve it? I just purchase the photoshop one day, now already have the issue

Please help, Im using Window

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Community Expert ,
Aug 14, 2024 Aug 14, 2024

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Probably not because I have not experienced the issue myself and no absolute solution seems to have come up. 

 

Do you have administrator-rights on your computer? 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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Community Beginner ,
Aug 14, 2024 Aug 14, 2024

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Hi @c.pfaffenbichler , i try follow your link f troubleshooting and preferences setup, the issue resolved.

Thanks for your help so much

 

Appreciate it.

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New Here ,
Aug 20, 2024 Aug 20, 2024

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I previously got the same issue. Then, I found out when I turned off "Use Graphics Processor" in "Perfomance", I could use it normally, but yeah, it also slowed my flow in Liquify. Hope my solution useful!

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Community Beginner ,
Aug 22, 2024 Aug 22, 2024

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Hey!

 

Were you able to solve this? It is driving me insane! 

 

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New Here ,
Sep 04, 2024 Sep 04, 2024

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I am having the same problem. It started after I updated to 25.11.; the issue resolved after I reverted back to 25.9.1. Please fix this!

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Community Expert ,
Sep 04, 2024 Sep 04, 2024

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What did you actually do for trouble-shooting before rolling back to 25.9.1? 

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Explorer ,
Sep 07, 2024 Sep 07, 2024

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I'm tired of the [abuse removed] at Adobe coming up with new ways to "improve" Photoshop.  I have been paying good money to Adobe for at least 25 to 30 years.  I want a Photoshop this is stable and works.  Some of us actually use Photoshop for our occupation, so fix this bug in Liquify pronto. For those of you in Rio Linda and Adobe, that means fast!  I'm 67 and I don't care what the excuse is... just get it done!  Nolan Conley

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Explorer ,
Sep 07, 2024 Sep 07, 2024

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I solved the problem, go back to Photoshop V.25.7 and the Liquify tool works.

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Community Expert ,
Sep 08, 2024 Sep 08, 2024

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quote

I'm tired of the [abuse removed] at Adobe coming up with new ways to "improve" Photoshop.  I have been paying good money to Adobe for at least 25 to 30 years.  I want a Photoshop this is stable and works.  Some of us actually use Photoshop for our occupation, so fix this bug in Liquify pronto. For those of you in Rio Linda and Adobe, that means fast!  I'm 67 and I don't care what the excuse is... just get it done!  Nolan Conley


By @nolcon

What have you done for trouble-shooting yourself?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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Explorer ,
Sep 11, 2024 Sep 11, 2024

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Well, let's see...  If Adobe takes in an average of $30 from I guessing around a million "renters" of your software, that should provide you with about $30,000,000 a month.  What have I done for myself?  I should be serving my clients with fine software.  Not spending my time troubleshooting.

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New Here ,
Sep 11, 2024 Sep 11, 2024

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Agree

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Community Expert ,
Sep 21, 2024 Sep 21, 2024

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quote

What have I done for myself?  

One needs to keep one’s own computer in working order, that’s not something one would want Adobe to do. 

So basic trouble-shooting can become necessary every now and then when working with Photoshop (and other software) – so again: What have you done in that regard? 

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New Here ,
Sep 25, 2024 Sep 25, 2024

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I had the same problem. Try this it might help. It did work for me.

Open image

Duplicate layer (it works on background layer too, but it's easier to see result)

Select person you want to edit with liquify (use object selection tool)

Go to filter and liquify.

Hope it works for you.

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Community Beginner ,
Oct 27, 2024 Oct 27, 2024

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I have two different computers - a PC and a laptop, both are with nvidia videocards. PS24 and PS25 have the same problem as well as the beta version. It makes you a sort of upset when you load a ten+ photos to edit them one after another, but you have to close PS and reload it because liquify stopped working on 2nd or 3rd photo.

 

there is a sort of a fix - disable hardware acceleration in "perfomance" menu, bt if you are editing "heavy" files (1-2GB psd or more) you PC will struggle without a videocard. so you have to choose - have lags because a videocard is disabled or reload PS every time it fails.

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