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Menu problems with Photoshop 2021

Explorer ,
Oct 24, 2020 Oct 24, 2020

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Anyone else run into frustrating menu issues with Photoshop 2021 (v22) that makes it unusable?

On my Windows 10 machine with all video drivers up to take, I can't properly select options in menus.  When I click a menu item (say, Filter) and attempt to click an option under that menu, Photoshop instead jumps to a menu list to the left.  It's impossible to select anything under the Help menu, for instance.


I've recorded a video of this behavior.

 

A few more notes:

  • Closing down and restarting Photoshop does not solve the problem.
  • Rebooting makes no difference.
  • The menu system works fine with Photoshop 21.2.4, Lightroom, Premiere and every other software.


This is specific to Photoshop 22.  This behavior reminds of sketchy beta software -- not software that has presumably been through a thorough beta process.  😡

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Bug, Problem or error, Windows

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correct answers 3 Correct answers

Community Beginner , Aug 25, 2021 Aug 25, 2021

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Community Beginner , Aug 25, 2021 Aug 25, 2021
I was able to work around the issue by changing these compatibility settings in the photoshop icon try it and good luck

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Adobe Employee , Oct 11, 2021 Oct 11, 2021
Try this: Quit Photoshop. In Windows File Explorer, navigate to the Photoshop installation folder. Right-click Photoshop.exe in the installation directory and select Properties. Switch to the Compatibility tab in the dialog that appears. Deselect Override High DPI Scaling Behavior in the Settings group. Click Apply and then click OK. Relaunch Photoshop. Photoshop doesn't support overriding High DPI scaling behavior on Windows versions 10 or greater. Users who override this settin...

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Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

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Reading this thread and the feedback thread, the issue so far is that Adobe could not reproduce your issue. I cannot reproduce it here either on three separate systems. Adobe developers cannot fix what they cannot reproduce.

Did you take the advice of Jeffrey Tranberry and contact support directly so that they can look at your individual system?

 

Dave

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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Here is fine for working on this issue. We've never been able to reproduce the problem which leads me to believe it's a system specific issue (some setting or conflict on systems where customers are seeing this). 

 

One of customers on the thread says that running in safe mode fixed it for them. This bypasses non-default system extensions and drivers. So that's a good clue.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Aug 25, 2021 Aug 25, 2021

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I already spent a lot time on this over the last few months.  All the information is here for someone at Adobe to investigate and fix the problem.

As you can clearly see, I'm not the only one having the issue.

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Explorer ,
Aug 25, 2021 Aug 25, 2021

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Saying "we can't fix this because we can't reproduce it" is a cop out.  It shouldn't be up to customers to have to keep poking a software vendor to fix an ongoing problem.

I don't make my living doing a dance to try to troubleshot issues with Adobe software, so yeah, I'm annoyed at this and the fact that no one at Adobe has reached out to solve this.  I've posted the issue, I've recorded video, I've tried all the trouble shooting steps that have been recommended and the issue still persists.

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Explorer ,
Aug 25, 2021 Aug 25, 2021

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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This is the thread I'm referring to. I've looked at your video and I can see the problem, and I know others are seeing it as well. However we haven't been able to figure out what's different about the settings on the handful of customers that are seeing this issue. There are millions of customers running Photoshop, so if this was a problem for every customer we'd have thousands of reports.

 

I suspect it has something to do with the scaling settings, but to present, haven't been able to figure it out.

 

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Aug 25, 2021 Aug 25, 2021

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quote

This is the thread I'm referring to. I've looked at your video and I can see the problem, and I know others are seeing it as well. However we haven't been able to figure out what's different about the settings on the handful of customers that are seeing this issue. There are millions of customers running Photoshop, so if this was a problem for every customer we'd have thousands of reports.

 

I suspect it has something to do with the scaling settings, but to present, haven't been able to figure it out.

 

 


By @Jeffrey Tranberry


Then wouldn't it be helpful for someone at Adobe to take ownership and reach out to each of us who have reported this problem for system information or other details to narrow down the issue?

No one said every Photoshop user is having this problem.  But it's clear that I'm not the only one.

It's been ten months since I originally reported the issue.  I'm not trying to sound hot-headed, but it's disappointing that no one at Adobe has stepped up and said "there's an issue, let's fix it."  In ten months I would hope someone there would pay attention.

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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@FrostyOfTheNorth Do you have multiple screens with different scaling settings? Does the issues happen on all screens? I've seen a user report a smiliar issue: https://community.adobe.com/t5/photoshop-ecosystem-discussions/scaling-issue-in-photoshop-2021-v22-5... but only when he edits an image from Lightroom.

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Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

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@FrostyOfTheNorth 

I'll take your answer to my question of did you contact customer support directly as a no then.

 

Whilst you may think you have given sufficient info, and you are undoubtably experiencing a problem, if it cannot be reproduced it can't be fixed or even isolated to a system component be that Adobe or other. I would recommend you try them and let them see your system directly.

 

Dave

 

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Explorer ,
Aug 25, 2021 Aug 25, 2021

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quote

@FrostyOfTheNorth 

I'll take your answer to my question of did you contact customer support directly as a no then.

 

Whilst you may think you have given sufficient info, and you are undoubtably experiencing a problem, if it cannot be reproduced it can't be fixed or even isolated to a system component be that Adobe or other. I would recommend you try them and let them see your system directly.

 

Dave

 


By @davescm


No, I have not contacted support.  As I pointed out, I and others in these two threads have already spent a great deal of time documenting the issue.  I don't make my living helping Adobe troubleshoot their software.  (I used to when I was an IT consultant.)  I don't like the prospect of spending a few hours with support answering questions like "have you tried rebooting your computer"? 

It's all documented here for someone at Adobe to take ownership of this.

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Try the solution from @default1j4aimkmdqlt below and let me know if that corrects it for you, too.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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Hi, could you post the contents of help/System info?

for Adobe to reproduce your peculiar issue, they might need more information...

What are the scaling settings in Photoshop's preferences/Interface?

In windows? Does the GPU driver also offer a scaling setting.

Do you have a peculiar monitor/setup? (I have a 5120*1440 px monitor for instance, but do not run into the issue)

Do you still only experience it when " I open an image through Lightroom's Edit In Photoshop function"

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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I see on the feedback thread that some only experience it when opeing Ps an external editor from Irfan...

Some fixed it with the hiDPI settings...

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Adobe Employee ,
Oct 11, 2021 Oct 11, 2021

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Try this:

  1. Quit Photoshop.
  2. In Windows File Explorer, navigate to the Photoshop installation folder.
  3. Right-click Photoshop.exe in the installation directory and select Properties.
  4. Switch to the Compatibility tab in the dialog that appears.
  5. Deselect Override High DPI Scaling Behavior in the Settings group.
  6. Click Apply and then click OK.
  7. Relaunch Photoshop.

 

Photoshop doesn't support overriding High DPI scaling behavior on Windows versions 10 or greater. Users who override this setting might experience difficulty interacting with the Photoshop user interface. Possible issues include:

  • The Start Screen, Library panel, and other extension panels don't scale correctly (appear too small and offset)
  • Menu dropdowns don't align to the top menu bar
  • The cursor consistently shows spinning loading circle next to cursor
  • Canvas isn't centered in the document window and doesn't align to rulers

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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@Jeffrey Tranberry wrote:
 

Photoshop doesn't support overriding High DPI scaling behavior on Windows versions 10 or greater. Users who override this setting might experience difficulty interacting with the Photoshop user interface. Possible issues include:



Good info, Jeffrey — is this on an FAQ or help page where we can find it again easily?

Jane

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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LATEST

https://helpx.adobe.com/photoshop/kb/high-dpi-scaling.html 

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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default1j4aimkmdqlt_0-1629916952511.jpeg

 

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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I was able to work around the issue by changing these compatibility settings in the photoshop icon

 

try it and good luck

 

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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@FrostyOfTheNorth have you tried this? ^^


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Aug 25, 2021 Aug 25, 2021

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I use keyboard shortcuts daily.  How does that address or resolve the issue with Photoshop?  Thanks, but this problem is not a keyboard shortcut problem.

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