P: White squares/Boxes appear

[santiagos33828144]

I have been having this annoying problem for several weeks now. None of the solutions on the internet work at all. If this is your first time reading about this problem, these are the solutions I've seen so far (none of them is a real solution, each one causes other problems):

- Uncheck "Use graphics processor" in the performance tab in configuration. Result: It disables the rotating canvas features for Wacom tablets after a couple of minutes or just instantly.

- Check "Deactivate native canvas" and/or "Older GPU Mode (pre 2016)" in technology previews tab. Result: It becomes absurdly lagged, it is useless to work, just moving the canvas makes it go at 1fps.

I also have all my drivers updated (GPU, Windows, Wacom), PS updated, and with priority for the GPU. Is there any real solution for this? I have an RTX 3080 8 GB. This should not happen.

[Abhik5EF4]

white blocks appears after finish my retouching how to fix it why it happen?

{Thread title edited by moderator}

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. Do you see the artifacts in the exported image or in Photoshop? Would you mind sharing the version of Photoshop you are using along with you computers operating system?

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit and relaunch Photoshop. Please let us know if that helps.

Regards,

Nikunj

[defaultjb0ni08exozt]

Hello! I have a large psd file (1.6 GB) with multiple artboards, and I'm running into an issue when painting. When using the brush tool, large blocks of pixels will go white in the area where I'm painting.

Undoing sometimes makes the missing pixels reappear, and redoing causes the stroke to appear without the white blocks. Also, going back over the area with the brush tool reshapes the pixelated chunks, and zooming in or out can make the missing pixels reappear.

I tried the  "Reset Preferences on Quit" function in preferences and that seemed to help for a while, but the problem reappeared.

Photoshop is taking up a lot of my computers memory (I'm at 80% memory).

[Kevin Stohlmeyer]

Hi @defaultjb0ni08exozt This is a GPU issue. Assuming youve updated your drivers recently...

Go to Photoshop/Preferences Technologu Preview and check "Disable Native Canvas" then check "Older GPU Mode (2016)" relaunch PS and see if that resolves.

If not, go to Photoshop Help Menu/System Info and copy/paste the details here.

[adamr43173883]

Hello - I'm having an issue on two seperate machines with smart objects. When I paste / drag them into a document, and then try to move them around I get a white square / glitch forming on screen. Like below...

If I turn the layer visibility off then back on it dissapears. But if I move it again it starts straight away.

This happens when i drag them between applications and between documents in pshop.

[Ged_Traynor]

@adamr43173883 can you tell us what exact version of Photoshop and operating system you have and what are your computer system specs

Moved to the Photoshop ecosystem forum from Using the Community

[adamr43173883]

Hi Ged,

I'm using version 24.3 / op system as below...

PC Desktop
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
RAM: 32GB
System type: 64-bit operating system, x64-based processor

Thanks

[adamr43173883]

Also just to clarify the red shape was the smart object. The white trail followed that. 

[mglush]

Hi!

In the process of updating, did you check to see if your  GPU is compatible with the new version? If you would try turning off your Graphics Processor (Preferences>Performance and uncheck Ue Graphis Processor) and restart Photoshop. See if that fixes the issue?

Here is a help doc on troubleshooting a GPU: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know if it fixes the issue, or if you still need help,

Michelle

[adamr43173883]

Hi Michelle,

Yes my GPU is compatible. I've turned off the GPU Compositing from advanced settings, which was mentioned in another thread and that seems to have helped.

Not sure why / or if I need that setting activated?

Thanks

[mglush]

It helps with processing some functions, but I noticed that when I went to look at the steps to tell you where to find it, that I didn't even have it turned on. If it works better with it off, leave it off and vice versa.

Michelle

[JoseSzU]

Version: Adobe Photoshop: 24.4.1 20230418.r.449 53a6c60 x64

While trying to use the eraser or brush tool it will show this white squares and hide everything behind them, as you move the tool the squares get bigger or more of them appear on screen. The squares would disappear if you hide the layer but will  appear again when using the tools.

[barbara_a]

I'm not able to replicate this issue.

Try Preferences > Performance, and take the checkmark on or off of Graphics Prosessor Settings.

You may need to upgrade your graphics processor.

[Jqqerry]

Does that actually affect the image? Or can you just mark it like that?
If that's the bug, it looks pretty serious.

[JoseSzU]

It doesn't affect the image, it seems like just a visual bug

[Carol295632838yj6]

I have the same bug, the Graphic Processor deactivated thing didn't help. 

[Andrew Sender]

Hi @JoseSzU ,

Sorry for your troubles.  Can you share the PSD file and your Help-> System Info?

And can you check if "Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing" is visible and/or enabled?

Andrew

[JoseSzU]

The bug was fixed for me after updating the graphic card drivers. when I checked the Graphics Prosessor Settings I realized my drivers were outdated, after the update the problem was gone.

[Patrick29565914j41u]

With recent updates to photoshop, I've been experiencing this issue. Whenever I'm in an artboards document and using the brush tool to colour something. I get these graphical white blobs that follow my brush and create these big boxes around my artwork making it really difficult to work. I'm not sure why this is happening. I'm thinking it has to do with performance or optimization settings. If anyone has any ideas on how to fix it, it will be greatly appreciated. Thanks.

[Andrew Sender]

Great to hear!  Thank you for letting us know :).

[Kevin Stohlmeyer]

Hi @Patrick29565914j41u Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

[Studio Toomey]

Hello! This same thing is happening to me, could you help please? It's happening whenever I try to move an image and when I'm erasing something. I've followed your suggestion above and my box is ticked, what else could I try? I updated my Photoshop on the 22nd April and it seems to be happening on all my documents, everyday

[LucasArgenta]

I have the same problem that started after the update. Deactivating the GPU processor worked.
I have an RTX 2060 and the drivers are up-to-date.

[rab8bit]

Hi!
Same issue. Please help!

Adobe Photoshop Version: 24.2.0 20230218.r.315 28c9f72 x64
Number of Launches: 867
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.2846
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------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=42117 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

[593 ms]
Start sniffer 2023-04-27 19:48:44
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C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=42117 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

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Required plugins:

Accented Edges 24.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.2 - from the file “Filter Gallery.8bf”
Average 24.2 - from the file “Average.8bf”
Bas Relief 24.2 - from the file “Filter Gallery.8bf”
BMP 24.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.2 - from the file “Filter Gallery.8bf”
Charcoal 24.2 - from the file “Filter Gallery.8bf”
Chrome 24.2 - from the file “Filter Gallery.8bf”
Cineon 24.2 - from the file “Cineon.8bi”
Clouds 24.2 - from the file “Clouds.8bf”
Color Halftone 24.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.2 - from the file “Filter Gallery.8bf”
Conté Crayon 24.2 - from the file “Filter Gallery.8bf”
Craquelure 24.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.2 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.2 - from the file “Filter Gallery.8bf”
Crystallize 24.2 - from the file “Standard MultiPlugin.8bf”
Cutout 24.2 - from the file “Filter Gallery.8bf”
Dark Strokes 24.2 - from the file “Filter Gallery.8bf”
De-Interlace 24.2 - from the file “Standard MultiPlugin.8bf”
Dicom 24.2 - from the file “Dicom.8bi”
Difference Clouds 24.2 - from the file “Clouds.8bf”
Diffuse Glow 24.2 - from the file “Filter Gallery.8bf”
Displace 24.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.2 - from the file “Filter Gallery.8bf”
Entropy 24.2 - from the file “statistics.8ba”
Export Color Lookup Tables 24.2 - from the file “Export3DLUT.8be”
Extrude 24.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.2 - from the file “FastCore.8bx”
Fibers 24.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.2 - from the file “Filter Gallery.8bf”
Filter Gallery 24.2 - from the file “Filter Gallery.8bf”
Fresco 24.2 - from the file “Filter Gallery.8bf”
Glass 24.2 - from the file “Filter Gallery.8bf”
Glowing Edges 24.2 - from the file “Filter Gallery.8bf”
Grain 24.2 - from the file “Filter Gallery.8bf”
Graphic Pen 24.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.2 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.2 - from the file “Standard MultiPlugin.8bf”
IGES 24.2 - from the file “U3D.8bi”
Ink Outlines 24.2 - from the file “Filter Gallery.8bf”
JPEG 2000 24.2 - from the file “JPEG2000.8bi”
Kurtosis 24.2 - from the file “statistics.8ba”
Lens Blur 24.2 - from the file “Lens Blur.8bf”
Lens Correction 24.2 - from the file “Lens Correction.8bf”
Lens Flare 24.2 - from the file “Standard MultiPlugin.8bf”
Liquify 24.2 - from the file “Liquify.8bf”
Matlab Operation 24.2 - from the file “ChannelPort.8bf”
Maximum 24.2 - from the file “statistics.8ba”
Mean 24.2 - from the file “statistics.8ba”
Measurement Core 24.2 - from the file “MeasurementCore.8me”
Median 24.2 - from the file “statistics.8ba”
Mezzotint 24.2 - from the file “Standard MultiPlugin.8bf”
Minimum 24.2 - from the file “statistics.8ba”
MMXCore Routines 24.2 - from the file “MMXCore.8bx”
Mosaic Tiles 24.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.2 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.2 - from the file “Filter Gallery.8bf”
Note Paper 24.2 - from the file “Filter Gallery.8bf”
NTSC Colors 24.2 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.2 - from the file “Filter Gallery.8bf”
OpenEXR 24.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.2 - from the file “Filter Gallery.8bf”
Palette Knife 24.2 - from the file “Filter Gallery.8bf”
Patchwork 24.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.2 - from the file “Standard MultiPlugin.8bf”
PCX 24.2 - from the file “PCX.8bi”
Photocopy 24.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.2 - from the file “ChannelPort.8bf”
Pinch 24.2 - from the file “Standard MultiPlugin.8bf”
Pixar 24.2 - from the file “Pixar.8bi”
Plaster 24.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.2 - from the file “Filter Gallery.8bf”
Pointillize 24.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.2 - from the file “PBM.8bi”
Poster Edges 24.2 - from the file “Filter Gallery.8bf”
PRC 24.2 - from the file “U3D.8bi”
Radial Blur 24.2 - from the file “Standard MultiPlugin.8bf”
Radiance 24.2 - from the file “Radiance.8bi”
Range 24.2 - from the file “statistics.8ba”
Render Color Lookup Grid 24.2 - from the file “Export3DLUT.8be”
Reticulation 24.2 - from the file “Filter Gallery.8bf”
Ripple 24.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.2 - from the file “Filter Gallery.8bf”
Save for Web 24.2 - from the file “Save for Web.8be”
ScriptingSupport 24.2 - from the file “ScriptingSupport.8li”
Shear 24.2 - from the file “Standard MultiPlugin.8bf”
Skewness 24.2 - from the file “statistics.8ba”
Smart Blur 24.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.2 - from the file “Filter Gallery.8bf”
Solarize 24.2 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.2 - from the file “Filter Gallery.8bf”
Spherize 24.2 - from the file “Standard MultiPlugin.8bf”
Sponge 24.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.2 - from the file “Filter Gallery.8bf”
Stained Glass 24.2 - from the file “Filter Gallery.8bf”
Stamp 24.2 - from the file “Filter Gallery.8bf”
Standard Deviation 24.2 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.2 - from the file “Filter Gallery.8bf”
Summation 24.2 - from the file “statistics.8ba”
Targa 24.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.2 - from the file “Filter Gallery.8bf”
Tiles 24.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.2 - from the file “Filter Gallery.8bf”
Twirl 24.2 - from the file “Standard MultiPlugin.8bf”
U3D 24.2 - from the file “U3D.8bi”
Underpainting 24.2 - from the file “Filter Gallery.8bf”
Vanishing Point 24.2 - from the file “VanishingPoint.8bf”
Variance 24.2 - from the file “statistics.8ba”
Water Paper 24.2 - from the file “Filter Gallery.8bf”
Watercolor 24.2 - from the file “Filter Gallery.8bf”
Wave 24.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.2 - from the file “WIASupport.8li”
Wind 24.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.2 - from the file “WBMP.8bi”
ZigZag 24.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.5.0.61 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.5.0\"
CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0
Loaded at: 322 ms - launch time impact: 4629 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.0.0 - from the file "Required Folder"
Loaded at: 11851 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.5.1.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 324 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 326 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder"
Loaded at: 10617 ms - launch time impact: 2 ms
CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.6.8.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.20.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"
Loaded at: 11852 ms - launch time impact: 1 ms
Photoshop In App Messaging (Loaded) 3.5.4.0 - from the file "Required Folder"
Loaded at: 11853 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 10601 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 10602 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.2.0.27 - from the file "Required Folder"
Loaded at: 11855 ms - launch time impact: 4 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 38

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html”
Sympli 1.9.2 - from the file “C:\Users\boris\AppData\Roaming\Adobe\CEP\extensions\io.sympli.extension\simple.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html”

Installed TWAIN devices: NONE

[Kevin Stohlmeyer]

Hi @rab8bit did you try the posted suggestion -

Go to Photoshop/Preferences Technologu Preview and check "Disable Native Canvas" then check "Older GPU Mode (2016)" relaunch PS and see if that resolves.