P: White squares/Boxes appear

[santiagos33828144]

I have been having this annoying problem for several weeks now. None of the solutions on the internet work at all. If this is your first time reading about this problem, these are the solutions I've seen so far (none of them is a real solution, each one causes other problems):

- Uncheck "Use graphics processor" in the performance tab in configuration. Result: It disables the rotating canvas features for Wacom tablets after a couple of minutes or just instantly.

- Check "Deactivate native canvas" and/or "Older GPU Mode (pre 2016)" in technology previews tab. Result: It becomes absurdly lagged, it is useless to work, just moving the canvas makes it go at 1fps.

I also have all my drivers updated (GPU, Windows, Wacom), PS updated, and with priority for the GPU. Is there any real solution for this? I have an RTX 3080 8 GB. This should not happen.

[c.pfaffenbichler]

What have you done for all-purpose trouble-shooting so far? 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

[uesix]

I again disabled "GPU Compositing" on an iMac Pro and now it "works"?!

There is no restarting issue, it's only a buggy software like the still annoying flickering cursor while having Photoshop and Illustrator opened ... which never got repaired like so many other things. This bug here again is so old that it is crazy that a so expensive software just does not get fixed properly.

[c.pfaffenbichler]

Again: 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

[uesix]

It does absolutely not make any sense to me turn of my Graphic Processor. That is absolutely no workaround.

I have a powerful Graphic Processer to use it explicitly for complex graphic issues! So why should or would I turn it off? As I wrote disabling "GPU Compositing" on an iMac Pro made it "work" at least .

[c.pfaffenbichler]

Unless you are willing to do at least basic trouble-shooting you should not throw baseless accusation about. 

So again: 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

[OHCreative]

Come on, he makes a fair point.  I also have a powerful workstation that speeds through intensive tasks on 3D apps, video compositing and 4k gaming, and yet, in Photoshop I get white boxes on my canvas whenever I use Artboards.

My GPU is 2024 model, and cost £800, and this issue is still happeening - and has done across multiple PCs and multiple installs of Photoshop.

You say Turn off Graphics Processor or Set GPU to pre-2016 model as a workaround. Does it work? Yes. And then Photoshop runs like an absolute dog and the screen refresh rate becomes hideous. So no wonder he doesn't want to use that "solution". 

It's not good enough. Adobe needs to fix this stuff. There's a ton of bugs and 'workarounds' extant in the Photoshop build that have been issues for YEARS, and they are still adding half-assed Beta functionality that nobody asked for.

[uesix]

@OHCreative  you're so right ... same with Illustrator, Premiere, Media Encoder and so on ...

And writing a bug report: Who cares? I did not get answer there for years. Only answers, not to talk about solutions ;D

The Adobe motto: We throw new gadgets in every update but there is no interest to get the old stuff fixed, anywhere. Never change a not running system, as you can find a beta-workflow to let dumb-users fix it with less performance and spend more time and research in great user forums.

At least there are really helpful users, one of them always finds a way to overcome Adobe bugs. That's really great! Thanks a lot to all of you.

[c.pfaffenbichler]

You say Turn off Graphics Processor or Set GPU to pre-2016 model as a workaround. Does it work? Yes. And then Photoshop runs like an absolute dog and the screen refresh rate becomes hideous. So no wonder he doesn't want to use that "solution". 

@OHCreative , I disagree. 

Disabling Photoshop’s GPU-usage is a matter of diagnostics, not so much a work-around. 

But @uesix seemed to refuse to perform even such a basic step. 

And you may well have exhausted the GPU-driver- and GPU-Advanced Options-related trouble-shooting options, but @uesix did not indicate anything of the kind as far as I can tell. 

[OHCreative]

Hey, I'm not getting at you, and we do appreciate the time you take to help others will their issues, but this is one particular thing that really grinds my gears with Adobe - we report this issue, and have been doing so for years, and nothing gets fixed.  IIRC it's never even shown up in "Known Issues", despite it being very well known. It's just ignored.

[uesix]

@c.pfaffenbichler  I did not refuse anything. I wrote that disabling GPU composition did already work, so there is no need to turn of the whole GPU performance! It is obviously directly related to the composition feature.

Of course disabling the GPU will have the same effect.

But there is no reasoning in turning off everything, while it is already clear, that there has been a much more specific source been identified.

Today I turned on "GPU Compusiting" again and now it works. So it even seems it depends on Photoshops "daily performance". Great.

[Dave MP]

User: "Your software doesn't work properly, can you help me?"

Adobe: "Did you try resetting your preferences? oh you did? well hey forget about all those silly bugs that have been around for years now, look at all this new magical AI stuff!!... BTW we are increasing our subscription prices.. lol"

[RealMikeBaldwin]

I gave up on this getting fixed. It's essentially just part of my workflow now. Lol

[westdr1dw]

Having been user of PS since ver 5 I have only seen this once. The cause was a conflict with the video card driver. Have you looked at Conflicts/Sharing under System Information? If I recall you have a RTX 40xx video card. Should be able to resolve quickly.

[WassimJLS]

Got this problem right now. The fact that I need to check an option for pre 2016 gpus on an RTX 4070 says a lot on adobe's work...I have more than enough from all this company and its [cursing removed], from the subscription [abuse removed, to the very poor soft optimisations, to the price increases.

[simo.b]

I haven't nneded to do that to sort your problem - have you tried disabling GPU Compositing under Prefs > Performance > Graphics Settings > Advanced Settings ?

[HayPro]

@uesixso it seems like NVIDIA driver fixed the problem for me after one of those recent updates was installed. Can't believe we've been waiting so long for the fix.

[Abztraktum]

x2

[WassimJLS]

Dont get me wrong, my rant wasn't against you. Obviously. Its about adobe, The pre 2016 trick worked for me. My issues is that you even need to do that in a software owned by a company that makes billions on our backs and has a quasi monopoly on the market. They introduce gimmicks and mostly inefficient AI marketing bs while ignoring the stability of their products. I've left lightroom for capture one years ago, left Premiere for Resolve and now I am happy to ditch this scam of a company for Affinity or any other software. 

[uesix]

... there is no proper update to OS X so far.

[Defiant Badger]

hi as mentioned i've disabled graphics acceleration, the problem then is that... well. graphics acceleration is disabled, the experience is incredibly choppy and all the rest of it, it removes one problem to introduce another. if thats the solution then as stated i'd rather use a third party application like Pureref, though naturally it cant be a complete replacement - this doesnt mean this issue shouldnt be fixed.

[c.pfaffenbichler]

Who claimed disabling GPU-usage is a »solution«? 

It is a means of diagnostics to determine whether the issue might be with the GPU or GPU driver. 

[OHCreative]

That would be a good point, if the resulting "Yes it goes away when I disable GPU" lead to a fix.

But it doesn't, it leads to a 'Correct Answer' status. i.e. Yay Fixed!

I've never seen a follow-up to this response where Support chime in with an ACTUAL solution. 

[c.pfaffenbichler]

Did you do the trouble-shooting afterwards (updating/rolling back GPU driver, trying various Advanced Settings, …)? (After having checked Help > GPU Compatibilty first.)

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

[OHCreative]

Mate honestly, I've been dealing with this issue for YEARS across multiple (at least 3) different GPUs, on two completely different workstations. I have rolled back / updated, clean-installed and hit with hammers.

Nothing has fixed the issue, and I have never seen anyone on these forums claim to have fixed it.

[OHCreative]

GPU Compatibility test result:

Pass: DirectX available

Pass: DirectX feature level 12.2 available, feature level 12.0 required

Pass: Above required VRAM (11996 MB of 1500 MB required)

GPU Detected: NVIDIA GeForce RTX 4070 Ti (NVIDIA)