Missing printer profile for Epson P700

[pixel_lou]

After updating to PS version 23.0.2, Epson premium paper glossy is now missing from printer profile.  I need it back. 

[TheDigitalDog]

Epson profiles are installed with the print driver, download it again, ONLY from Epson, never Apple and reinstall. Should show up. 

[pixel_lou]

Good suggestion thank you, but it didn't solve the problem.  I closed PS.  I downloaded the print driver (from Epson).  I restarted my computer.  I started up PS.  Tried to print.  Still missing most of the Epson profiles, example EPSON premium photo glossy.  

[TheDigitalDog]

Can you show a screenshot of the Photoshop Print dialog.

And the profiles listing from the Colorsync utility.

[pixel_lou]

[TheDigitalDog]

So let's search where Epson should be placing the profles.

/Library/Printers/EPSON/InkjetPrinter2/ICCProfiles/EP1408OL2.profiles/Contents/Resources

Here is the path for mine:

IF you see this ICC folder and open it, you'll see one or more items.

You need to use the contextual menu option (Control Click) to show this:

Select Show Package Contents and you should see this:

So do you see any of this?

If you do see ICC profiles, they should also show up in Photoshop etc. But you can 'force' the issue by moving them out of this package and with your other ICC profiles. But first, do you see any of this?

[pixel_lou]

Yes following the path you show I can see the icc profiles.  

[TheDigitalDog · Accepted solution]

Cool!

Not sure why they don't show up in Photoshop and every other ICC aware application (or is this just a PS issue)?

You could try moving (or coping) them here:

/Users/~(yourlibraryname)~/Library/ColorSync/Profiles

See them now?

[pixel_lou]

Bingo!  That worked!  Thank you!  

[daniell19215538]

I have the same issue with 3880 printer. But since the update to MacOs 11.6.2 this trick not working. I look like lightroom/photoshop/colorsync recognize only 4 of the epson profiles, all the others are ignore.

[TheDigitalDog]

Check this path:

/Library/Printers/EPSON/InkjetPrinter2/ICCProfiles/EP1408OL2.profiles/Contents/Resources

[daniell19215538]

You can see the contain of this folder in my last printscreen.

Most of the profile are not recognize by ColorSync since the os update to 11.6.2

[TheDigitalDog]

OK, I've found another report on the forums about this. Are you on now OS 12.X or still 11X?

I can confirm this is a bug in both Lightroom Classic and Photoshop NOT finding ICC profiles in the packages. I've filed a bug report for both with Adobe. But on this end, opening the package as described (again below), then copying them to the User ColorSync folder does work; they show up now. I moved one Epson profile from the package, quit and reopened both Photoshop and Lightroom Classic and this profile now appears. Again, the path and fix is to find the location of the package. Then use the Contextual Menu "Show Folder Contents". Move (or copy) to the correct location on your Mac. Quit Lightroom Classic and Photoshop, they should now show up. The path for my P800 and 3880 is:
/Library/Printers/EPSON/InkjetPrinter2/ICCProfiles/**EP1408OL2.profiles/Contents/Resources
** this name may vary, depending on the Epson you have. For my 3880, the name is Pro3880.profiles

[DarikD]

The comment in another thread below about Apple increasing data validation on ICC profiles in os 11.6.2 is almost certainly the answer. It appears only the very newest Epson profiles pass that check and MacOS is rejecting all the rest.

Most of the profiles for my SureColor P700, including all the ones I use the most, have disappeared. However some of the newer ones for specialized fine art media are still there.

This looks like something Epson has to fix by fixing the corruption in their icc profiles. This really sucks, I can't get decent prints from anything the way things are.

[TheDigitalDog]

Zip and upload (on say dropbox or similar) a few profiles that don't pass that check.

The ColorSync utility (Profile First Aid) is wonky FWIW.

[DarikD]

I don't have a dropbox set up but if you give me a place to upload them to I will.

Alternatively, just install the SC-P700 driver and dig out the profiles it installs in /Library/Printers/EPSON/InkjetPrinter2/ICCProfiles/EP2010HK2.profiles

All of those are corrupt in the latest MacOS.

I've already downloaded the latest version of the driver and installed from scratch to try to fix this. The ones that come with it are no good.

This is mentioned in the release notes for 11.6.2 here: https://support.apple.com/en-us/HT212979

"

ColorSync

Available for: macOS Big Sur

Impact: Processing a maliciously crafted image may lead to arbitrary code execution

Description: A memory corruption issue in the processing of ICC profiles was addressed with improved input validation. 

CVE-2021-30942: Mateusz Jurczyk of Google Project Zero

"

[TheDigitalDog]

Send me an email if the attachment isn't too big, I can test them. Of use any free source for uploading and sharning documents (google?)

[DarikD]

Where would you like me to send that email to?

[TheDigitalDog]

See: http://www.digitaldog.net/

[DarikD]

Email sent, attachments were less than 5 Mb.

[TheDigitalDog]

I got all three profiles thanks.

All three show up in Lightroom Classic for me (see screen capture).

All three show up in Photoshop too.

None show any errors when using Profile First Aid with the ColorSync Utility.

One seems odd: Epson_SC-P900_700_Standard which shows as only being 72K in size. It isn't a true output (Matrix) profile, too small, doesn't have a perceptual table, soft proofing shows identical results with the four options (shouldn't); looks like a display profile. But again, all do show up for me. Aside from Standard, the other two are fine and behave as they should.

[DarikD]

But are you using Mac OS 11.6.2? They worked fine for me too in 11.6.1 and earlier, but the 11.6.2 upgrade a few days ago is what caused this.

[DarikD]

If you can get the Photo Paper Glossy profile I sent you to show up in Lightroom Classic while running Mac OS 11.6.2, I am EXTREMELY interested in how you did it.

[TheDigitalDog]

But are you using Mac OS 11.6.2? They worked fine for me too in 11.6.1 and earlier, but the 11.6.2 upgrade a few days ago is what caused this.

By @DarikD

No and that doesn't matter (and yes, once I was using that OS version(s) and all worked just fine).

All I can tell you is what I see; nothing wrong with these profiles. Expect that one you sent isn't an output profile.

[DarikD]

What I'm trying to say is that it's the most recent Mac OS update, 11.6.2 for Big Sur, with the changes in security related to ColorSync that is causing this.

In this case it very much DOES matter. Upgrading from Big Sur 11.6.1 to 11.6.2 has caused major issues with a lot of Epson profiles from what I can see.

If you can get that profile working with Lightroom Classic in Big Sur 11.6.2, I really want to know how you did it.

If you're not running 11.6.2, you are missing the piece of the puzzle that is causing the problem.