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Kirk Voclain
Known Participant
September 29, 2023
Beantwortet

My REMOVE TOOL stopped working. It only gives me a green blob? HELP?

  • September 29, 2023
  • 5 Antworten
  • 10797 Ansichten

I changed nothing. Suddenly today, as I wipped the REMOVE TOOL over some bricks, I get this green blob. HOW CAN I FIX THIS? I love this new tool....why is it not working????

 

HELP???

 

 

    Beste Antwort von gener7

    I completely deleted Photoshop.......

     

    Then I installed the previous version.......tried the remove tool and it FAILED!

     

    So....then I installed the newest version again......and the REMOVE TOOL FAILED......

     

    Nothing I do allows the remove tool to work on this computer......I do have Photoshop installed on my laptop and the remove tool works on that computer.....

     

    I completely baffiled.....nothing I do works......

     

    HELP!!!!!

     

     


    Lets try out the bug forum: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-remove-tool-not-working-update-24-6/idi-p/13886191

     

    One answer:

    1. Go to Preferences > Image Processing...
    2. Choose "More Stable" for Remove Tool Processing.
    3. RESTART Photoshop (Photoshop > Quit Photoshop, then relaunch).
    Note: You will need to do this for each version you use; Beta and regular.

    If that doesn't work, add your situation to this thread.

    5 Antworten

    jrcortez
    jrcortez
    Known Participant
    March 2, 2026

    Hello...have a great week, everyone!

    Today, PS was updated again (v 27.5 Beta) and PS (v 27.4). Everything that was suggested as a solution here has already been done! So, ADOBE, when will the REMOVAL tool issue be resolved? This isn't free, so we have the right to complain whenever we want!

    Thank you, and I look forward to a solution!!!

    M
    Michael26760734fjha
    Participant
    November 7, 2025

    My Remove Tool no longer works...I'm running PS 26.10.0.  recently had to reload to my iMacc desktop due to a virus issue.  Since the reload the Remove Tool is non functioning; when I click on it a window opens up and says : Required components are being downloaded. Check back later."  I've been waiting for it to downlaod for 4 days.  What's the issue?

     

    ...see attached screen shot.  

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    November 8, 2025

    @Michael26760734fjha try the suggestion mentioned in this thread

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/remove-tool-doesn-t-work-needs-to-download-components/td-p/15037099

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    September 29, 2023

     

    The other way to reset prefs is manually pulling the folder as described here:

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    Another possibility is the video card.  Go into Performance > Preferences and uncheck "Use Graphics Processor."

    I work on single layer-background locked RGB/8 bpc files, so let's get the card out of the equation.

     

    The Remove Tool will work without it. I checked first.

    K
    Kirk VoclainAutor
    Known Participant
    September 29, 2023

    I had a few moments....did what it said...Closed PS....dragged the folder away....started PS....total reset.....OPENED a file...ran the REMOVE TOO. SAME EXACT THING.....did not work.

     

    Did not solve the problem.

     

    ANYONE ELSE????

     

    HELP!!!!!!!!!!!!

     

    Kirk

      gener7
      Community Expert
      gener7Community Expert
      Community Expert
      September 30, 2023

      SOMEHOW.......that fixed it..........

       

      FINALLY!!!!!!!!!

       

      Thank you so much!!!!

       


      Congratulations! Glad it's over and done with. Bookmark that thread for future reference. 🙂

       

      Gene

        K
        Kirk VoclainAutor
        Known Participant
        September 29, 2023

        I figured out how to RESET THE TOOL......I just wanted to officially say, that DID NOT fix the problem either.

         

        HELP???????

         

        Kirk Voclain

        Trevor.Dennis
        Community Expert
        Trevor.DennisCommunity Expert
        Community Expert
        September 29, 2023

        Kirk, we had a similar thread a couple of days ago.  The Remove tool can't be reset using Reset Tool from the left end of the Options Bar.  It is greyed out with the Remove tool selected.  That issue was fixed by resetting Preferences.

         

        https://community.adobe.com/t5/photoshop-ecosystem-discussions/remove-tool/m-p/14119221#M756882

         

        If you check the two screen shots at the top of that thread, you'll see that he was not getting the same result as you, but I can't think of anything that would cause that green overlay, so definitely worth giving the Preferences reset a go, even if it is a PITA (I am reluctant to suggest resetting Preferences until it's the last resort).

         

        K
        Kirk VoclainAutor
        Known Participant
        September 29, 2023

        I did reset the preferences. I click ps, preferences and then ticked the checkbox to reset on quit. Then I quit. And it did reset everything. 

        BUT IT DID NOT FIX MY PROBLEM. I opened a file and tried to remove something and it did EXACTLY the same thing. 

        HELP!!! Is there another way I should try to reset preferences????

         

        Kirk Voclain

        gener7
        Community Expert
        gener7Community Expert
        Community Expert
        September 29, 2023

        Two ideas:

         

        Reset the tool by right or ctrl clicking on its' icon in the top options bar.

         

        Reset your Preferences. https://www.howtogeek.com/724968/how-to-reset-adobe-photoshop-preferences/

        K
        Kirk VoclainAutor
        Known Participant
        September 29, 2023

        I tried Right or Ctrl Clicking on the icon....NOTHING HAPPENS.....so.....fortunately, I have 2 computers both with Photoshop on it....so, RESETING my Preferences is not a big deal....putting it back is super easy.... I just open the other computer and then make it set back up.

         

        So....I did "RESET MY PREFERENCES".......

         

        And that DID NOT fix the problem. It's still the same!!!

         

        Does anyone else have a suggestion????

         

        Kirk Voclain

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