P: Photoshop 24.3 Strobes in Black and White when Opening files

[kathyv29656185]

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

[balz_balz]

Ok, so what finally helped was installation of the previous version: 24.2.1

[nicknz]

My Photoshop is doing the same thing after the 14.3 update.  How do you get back to a previous version?  Thanks

[nicknz]

Fixed my problem by disabling my disabling my Graphics Processor 🙂

[balz_balz]

I get back from 24.3 to 24.2.1 via Creative Cloud > Aplications > more versions where I choosed the nearest previous update.

[Michelle29007110n7ow]

I've had the same problem, first camera raw wouldn't open on any file so I updated then got the strobe like flshing on the screen. I'm currently uploading the back  to the previous version so hopefully that fixes it too.

[barrys1618002]

Rolling back to the previous version solved the problem for me.  (Win 10)

[Michelle29007110n7ow]

I've resolved the flashing screen but I've lost camera raw

Does anyone know how to get this back

[Ged_Traynor]

Try enabling this option in preferences and restarting Photoshop to see if it help

[Ged_Traynor]

@Michelle29007110n7ow you can download the installer for Camera Raw here

https://helpx.adobe.com/ie/camera-raw/kb/camera-raw-plug-in-installer.html

[Michelle29007110n7ow]

Thank you that’s now working

Sent from Mail<> for Windows

[yshimizu125]

Version where the problem occurs: v24.3
Usage environment: Windows 11 Pro

The problem occurs in the following steps

(1) Launch Photoshop.
(2) Create a new document.
As soon as the canvas is created, the image flickers violently.

Or

(1) Launch Photoshop.
(2) Drag and drop the image file you wish to edit into Photoshop.
The image is not displayed, and instead a violent flickering of black and white occurs.

[Ged_Traynor]

Hi

Other people have reported this issue, issues like that are usually related to the GPU driver, have you try updating that from the manufacturers website.

[yshimizu125]

Thanks for the reply.
I was only looking at the Japanese community and didn't realize it.

When you say others have reported it, do you mean the topic here?
https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-24-3-update/idi-p/13669450

I will check the GPU driver once.

[Ged_Traynor]

@yshimizu125 yes and this one

https://community.adobe.com/t5/photoshop-ecosystem-bugs/ultimo-aggiornamento-22-03-2023/idi-p/136695...

[yshimizu125]

Thanks.

I checked the GPU drivers.
The version was the latest, but unfortunately it was one that is no longer supported.

GPU driver: GeForce GTX 780
Driver version: 30.0.14.7141

As mentioned above, this is a GPU driver that is no longer supported, so it cannot be updated from the manufacturer's website.

For the time being, we will downgrade to the previous version until this issue is resolved.
I can only hope that subsequent updates will resolve the issue fundamentally.

[Ged_Traynor]

@yshimizu125 there's one thing you can try, enable this option in preferences and restarting Photoshop to see if it helps.

[Grafik-EK]

it works, thx

[yshimizu125]

I have confirmed that the problem is solved that way.

Thanks for your help!

[Beermeupscotty]

I am having exactly the same problem since I installed the latest version of Photoshop. Because of this, it is impossible to use Photoshop so I hope that they are going to refund my subscription. Do you think that Adobe are goign to fix this?

[Ged_Traynor]

@Beermeupscotty did you try what I mentioned in my last post, this issue is more than likely related to older unsupported GPU's or not having the GPU driver updated

[Mundo Talio]

Hi. Same problem here, and not working the "Older GPU mode".
All was fine before the last update 😞

[Ged_Traynor]

@Mundo Talio you can revert to the previous version from the Creative Cloud app, just uninstall version 24.3 and reinstall version 24.2.1

https://helpx.adobe.com/ie/download-install/using/install-previous-version.html

[donatellabru]

@Ged_Traynor It works! Thank you so much!!!

[Ged_Traynor]

@yshimizu125 @Mundo Talio @Beermeupscotty 

Enabling this option in preferences and restarting Photoshop seems to resolve the issue with version 24.3

[DjursdalaPhoto]

I think there are some bug in the latest update.

When I load picture the screen don't show the picture it BLINK WHITE the whole time

Pleace help