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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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Ok, so what finally helped was installation of the previous version: 24.2.1

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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My Photoshop is doing the same thing after the 14.3 update.  How do you get back to a previous version?  Thanks

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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Fixed my problem by disabling my disabling my Graphics Processor 🙂

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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I get back from 24.3 to 24.2.1 via Creative Cloud > Aplications > more versions where I choosed the nearest previous update.

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New Here ,
Mar 22, 2023 Mar 22, 2023

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I've had the same problem, first camera raw wouldn't open on any file so I updated then got the strobe like flshing on the screen. I'm currently uploading the back  to the previous version so hopefully that fixes it too.

 

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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Rolling back to the previous version solved the problem for me.  (Win 10)

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New Here ,
Mar 22, 2023 Mar 22, 2023

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I've resolved the flashing screen but I've lost camera raw

Does anyone know how to get this back

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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Try enabling this option in preferences and restarting Photoshop to see if it help

2023-03-22 14_19_38-Adobe Photoshop 2023.png

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Thank you that’s now working

Sent from Mail<> for Windows

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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Version where the problem occurs: v24.3
Usage environment: Windows 11 Pro

 

The problem occurs in the following steps

 

(1) Launch Photoshop.
(2) Create a new document.
As soon as the canvas is created, the image flickers violently.

 

Or

 

(1) Launch Photoshop.
(2) Drag and drop the image file you wish to edit into Photoshop.
The image is not displayed, and instead a violent flickering of black and white occurs.

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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Hi

Other people have reported this issue, issues like that are usually related to the GPU driver, have you try updating that from the manufacturers website.

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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Thanks for the reply.
I was only looking at the Japanese community and didn't realize it.

 

When you say others have reported it, do you mean the topic here?
https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-24-3-update/idi-p/13669450

 

I will check the GPU driver once.

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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Thanks.

 

I checked the GPU drivers.
The version was the latest, but unfortunately it was one that is no longer supported.

 

GPU driver: GeForce GTX 780
Driver version: 30.0.14.7141

 

As mentioned above, this is a GPU driver that is no longer supported, so it cannot be updated from the manufacturer's website.

 

For the time being, we will downgrade to the previous version until this issue is resolved.
I can only hope that subsequent updates will resolve the issue fundamentally.

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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@yshimizu125 there's one thing you can try, enable this option in preferences and restarting Photoshop to see if it helps.

2022-11-08 08_21_58-Window.png

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New Here ,
Mar 22, 2023 Mar 22, 2023

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it works, thx

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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I have confirmed that the problem is solved that way.

Thanks for your help!

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New Here ,
Mar 22, 2023 Mar 22, 2023

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I am having exactly the same problem since I installed the latest version of Photoshop. Because of this, it is impossible to use Photoshop so I hope that they are going to refund my subscription. Do you think that Adobe are goign to fix this?

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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@Beermeupscotty did you try what I mentioned in my last post, this issue is more than likely related to older unsupported GPU's or not having the GPU driver updated

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Hi. Same problem here, and not working the "Older GPU mode".
All was fine before the last update 😞

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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@Mundo Talio you can revert to the previous version from the Creative Cloud app, just uninstall version 24.3 and reinstall version 24.2.1

https://helpx.adobe.com/ie/download-install/using/install-previous-version.html

 

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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@Ged_Traynor It works! Thank you so much!!!

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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@yshimizu125 @Mundo Talio @Beermeupscotty 

Enabling this option in preferences and restarting Photoshop seems to resolve the issue with version 24.3

2023-03-22 14_19_38-Adobe Photoshop 2023.png

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New Here ,
Mar 22, 2023 Mar 22, 2023

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I think there are some bug in the latest update.

When I load picture the screen don't show the picture it BLINK WHITE the whole time

 

Pleace help

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