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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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@Camila Nogueira enabled this option in preferences and restart Photoshop

2023-03-22 14_19_38-Adobe Photoshop 2023.png

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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@Ged_Traynor omg, it worked! Thank you very much

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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You're welcome 😀

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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The info posted below was from an Adobe employee. 

On Win 10...I first reverted to an earlier version of PS. Then after reading the info from an Adobe employee ( copied below), I made the Preference change suggested. The suggestion..."enable the Older GPU option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)” and this worked for me.

 I updated to the new version. Photoshop ran with no problems.

Barry

..................................................Copy of Adobe Employee Post ............................................................................

Hi All, 
Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.  
The first thing to try would be, enable the Older GPU option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)” If still having trouble, try enabling the "Deactivate Native Canvas" option also in Technology Previews
 Regards,
PG

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Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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Hola

cuando abres una imagen aparece toda negra. si haces clic en la imagen comienza a flashear de blanco a ngro como si se encendiese y se apagase. No hay manera de ver las imágenes. A todas les pasa esto.

Por favor, necesito solución cuanto antes.

Un saludo

Luis

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Adobe Employee ,
Mar 22, 2023 Mar 22, 2023

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Hi @luis fernandof58066252 

 

Thanks for your patience. We have investigated the error, and it has also been found reproducible on our end. This is acknowledged and will be worked on by developers in future updates. Currently, workarounds to this are available on the Adobe Community Forums. Please check this discussion and please upvote https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-w....

 

Best,

Ranjisha

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Hoy he instalado la versión 24.3 de Photoshop y no abre las fotos. La pantalla pasa de blanco a negro y de negro

a blanco muy rapidamente. Cómo puedo solucionar el problema? Tengo varias fotos que editar. 

Gracias

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Try this: Preferences > Technology Previews > Deactivate Native Canvas

 

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Adobe Employee ,
Mar 22, 2023 Mar 22, 2023

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Hi @Joan29014567ylu8 

 

Thanks for your patience. We have investigated the error, and it has also been found reproducible on our end. This is acknowledged and will be worked on by developers in future updates. Currently, workarounds to this are available on the Adobe Community Forums. Please check this discussion and please upvote https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-w...

 

Best,

Ranjisha

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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After update yesterday new version on my windows 10, i can't open any my files, also i can't create any another works on PSD 2023, its flashing white screen hen you open your files. please help me

 

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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@Jamil25197632js2b 

 

Try this: Preferences > Technology Previews > "Deactivate Native Canvas", then relaunch Photoshop.

 

Jane

 

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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thanks

please an tell me step by step to doit, i am very new on this issue 

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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First go to "edit"

Imaginerie_1-1679682311344.png

 


Then follow these 3 steps as per the screenshot

Imaginerie_0-1679682251335.png

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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Thanks you so much 

its working now thanks god

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New Here ,
Mar 24, 2023 Mar 24, 2023

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Acabei de atualizar o meu photoshop e simplesmente todos os meu arquivos quando abro fica piscando. Preciso resolver urgente, tenho um projeto para entregar. 

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Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

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Hi @Mariana Pellegrini ,

 

We're sorry for the trouble. We're aware of this issue & the team is working on a fix. Please check this community discussion to try the workarounds available:

Thanks for your patience! 

 

(PS: We will merge this conversation with the primary thread.)

 

Ranjisha

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Explorer ,
Mar 24, 2023 Mar 24, 2023

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When I try to open any image, photoshop canvas flashes in white and black and it won't stop until I close it. I can't use it because I can't see anything else but the white/black flashing. I use the cleaner and install it again. I updated my NVIDIA and I am using the last adobe photoshop version and nothing has worked yet! Please help!

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Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

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Hi @AVDG 

 

Thanks for reporting this issue. We're aware of this issue & the team is working on a fix. Please check this community discussion to try the workarounds available:

Thanks for your patience! 

 

(PS: We will merge this conversation with the primary thread.)

 

Ranjisha

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Community Beginner ,
Mar 25, 2023 Mar 25, 2023

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There is a workaround that works for Windows 10, don't know if it works for
Mac but worth a try
Try this,
In Edit/preferences/Technology previews 1. click Older GPU mode (pre 2016)
2. click Deactivate native canvas.
Worked for me. Worth a try.

Dave T.

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Explorer ,
Mar 24, 2023 Mar 24, 2023

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I right-clicked a photo on my machine(HP laptop with Win 10) like I normally do to tell it open with Photoshop. But instead of just opening as normal I was shocked with a flickering black and white photoshop screen. I dont know exactly what the problem was, like I said it's a normal photo like many of the thousands of other photos that are in folders on my machine, but tying to open the file(4512 x 3000) Photoshop was shockingly struggling to open it. I decided to take a short video to show you guys. ------> https://youtu.be/PcskvgeuS4A

 

Hopefully a restart resolves the issue.

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Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

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Hi @Mau7rice 

 

Thanks for reaching out. We're sorry for the trouble. We're aware of this issue & the team is working on a fix. Please check this community discussion to try the workarounds available:

Thanks for your patience! 

 

(PS: We will merge this conversation with the primary thread.)

 

Ranjisha

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New Here ,
Mar 25, 2023 Mar 25, 2023

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unistall photoshop and install again and update and try

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Explorer ,
Mar 25, 2023 Mar 25, 2023

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This doesn't solve this issue even when you run the cleaner.

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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@AVDG 

 

open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

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Explorer ,
Mar 25, 2023 Mar 25, 2023

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I have this same issue! with any image!

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