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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
Community Expert ,
May 19, 2023 May 19, 2023

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@mauricio_duquearrubla go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
May 19, 2023 May 19, 2023

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Thanks a lot, Ged. I will reinstall it this weekend and try your advice. In the version that works right now is currently un-checked that option

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New Here ,
May 19, 2023 May 19, 2023

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@Ged_TraynorIt worked. Thanks a lot

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Community Expert ,
May 19, 2023 May 19, 2023

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@mauricio_duquearrubla you're welcome

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New Here ,
May 19, 2023 May 19, 2023

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When I transfer an image from Lightroom to Photoshop, the Photoshop screen flashes in black and white and I have no option to do anything except close the software. Can someone tell me how to contact Adobe, thanks.

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Community Expert ,
May 19, 2023 May 19, 2023

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@yaffa25404311blei go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-05-19 16_19_55-Window.png

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New Here ,
May 22, 2023 May 22, 2023

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Lorsque je transfere une image de camera RAW à photoshop lui même celà fait des flash et il est impossible de modifier ma photo 

Comment cela se fait il 

et comment cela peut se régler ??

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Community Expert ,
May 22, 2023 May 22, 2023

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open photoshop>edit>preferences>technology preview>check "disable native canvas"

then restart photoshop

 

====================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>

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New Here ,
May 22, 2023 May 22, 2023

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Hi Everyone, please help me with this, i cant doing anything with my photoshop. Please check on the video below. Thank you so much.

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Community Expert ,
May 22, 2023 May 22, 2023

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Try to enable Deactivate Native Canvas in Preferences > Technology Previews. Restart Photoshop.

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New Here ,
May 23, 2023 May 23, 2023

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Hi, I have the same problem!
But: I do not understand the solution. What ist "Native Canvas".. where can I find it??
Thanks...

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Community Expert ,
May 23, 2023 May 23, 2023

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On Windows go to Edit > Preferences > Technology Previews.

deactivate native canvas.jpg

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New Here ,
May 23, 2023 May 23, 2023

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Das Foto kann nicht geöffnet werden. Anstelle eines Fotos erscheint ein weiß blinkender Bildschirm. Wie kann dieser Fehler behoben werden? Danke.

 

The photo cannot be opened. a white flashing screen appears instead of a photo. How to resolve this error? Thank you.

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Community Expert ,
May 23, 2023 May 23, 2023

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@nordost go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-05-23 16_26_32-Preferences.png

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New Here ,
May 23, 2023 May 23, 2023

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Bonjour quand j'ouvre une photo dans photoshop l'écran clignote et l'image ne peut ps s'ouvrir

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Community Expert ,
May 23, 2023 May 23, 2023

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Try to enable the Older GPU Mode option in "Preferences" > "Technology Previews" > "Use Older GPU Mode (pre 2016)".

Then goto "Preferences" > "Technology Previews" and enable "Disable Native Canvas".

Restart Photoshop.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
May 23, 2023 May 23, 2023

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Hi, I've been experiencing a monitor flickering issue lately while scrolling the cursor on any of the tools on the side bar,

never happened before.

I'm using an NVIDIA GSX 1650, last version downloaded only a couple of days ago thinking it would have fixed the issue, no luck though...

No issues with LR.

Thanks for any suggestion!

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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@Roland26482689peya 

 

open photoshop>edit>preferences>technology preview>check "disable native canvas"

 

then restart photoshop

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New Here ,
May 01, 2023 May 01, 2023

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Thank you very much. It worked!

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Community Expert ,
May 01, 2023 May 01, 2023

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@ChefyArg 

 

you're welcome 

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New Here ,
Apr 27, 2023 Apr 27, 2023

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I installed the Beta version to test the new advanced features. All appearsto be ok until an image file is opened and he main work frame for the image file flashes rapidly between black and white sceen and never displayes the image. hheh image files are RAW from a Z6 Nikon camera. Trying JPG files produce the same results..  My computer in an MSI that works well with the release verion of Photoshop  and Lightroom normally
Windows 10, 
Thank you
Stan

[personal information removed as per forum guidelines]

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Dobrý den,

 

poslední dvě aktalizace PS mi sice fotografii načtou, ale místo fotografie začne monitor černobíle blikat. Přestane až po vypnutí možnosti používat grafický procesor, což práci zpomalí. Mohu poprosit o radu. 

System windows 10, Nivida K 2100 m.

Starší verze fungují bez problému.

 

Děkuji za radu.

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Explorer ,
May 01, 2023 May 01, 2023

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Meu photosho esta com bug, comprei e instalei hoje e na hora que eu ABRO UM PROJETO NÃO PARA DE PISCAR A TELA

 

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New Here ,
May 02, 2023 May 02, 2023

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Hi, When i open the document in Adobe photoshop  (lastest version 24.4.1) whole screen is blinking like one fps black and white, tried reinstalling but did'nt fixed. Older verison is  running completely fine new update came with glitches. Have a look to attached screen recording for visual. Please Help!

 

Thanks

Qummar

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Community Expert ,
May 02, 2023 May 02, 2023

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