P: Photoshop 25.9.0 Generative fill not working (something went wrong, please try again)

[Lydia Webster]

Every time I try Generative expand or fill the progress bar pops up, gets 1/3rd of the way through then it errors out with a message that says "Something went wrong, please try again"

I've unintalled and reinstalled photoshop, and this issue still persists. How can I fix this so that genertive fill will work again? I rely on this tool heavily to fix images so they work for publications and i need this to be fixed.

[Katie287236180ar7]

Mans is in the trenches out here 

[Maxwell29229486sekc]

having the exact same issue jus this morning

[pink375]

I don't know what's going on, but someone needs to hit control+z on whatever they did to make this function disappear.  I'm so close to being done for the day. Ughhhh.

[Stacy-Ann5DE1]

Having the same issue after updating

[Kim30189161r470]

really need AI to work. i am getting the same error

[PixieTink]

I'm now having this same issue after updating in May. This is an adobe issue not a user issue. It's very frustrating when companies put issues like this on the customers. If we hadn't already tried all the fixes we wouldn't come to internet for an answer. However, we never hear from you that it's a bug on your end. Just a never ending set of steps that do not work to "fix" your issue. You are the "experts"-- we are the customers. With respect, maybe you should fix the problem. 

[Rachel25706417vut2]

Updated to the latest verison of photoshop yesterday and I am now having the same issue. Has anyone contacted support? What did they say? I even tried going back to an old verison and no luck.

[default80ynohld18f1]

Same problem here, in both adobe and lightroom classic. It started in LRC with the new tool even before the PS update.

[Sarah22633641rypo]

Hi will this be fixed soon?

Same thing happening 

Started about 10 minutes ago 

[Katie287236180ar7]

Same here - was wondering if it was just me.

[susanl53575208]

My Generative Fill  stopped working about an hour ago- - it was fine all day. Seems from these threads that it has nothimg to do with Firewall or updates. Is calling Adobe even helpful? 

[ron28585863o725]

just replying to confirm this is also happening to me as well. its a software wide issue. has nothing to do wtih firewall. please raise this with devs it could be a buig with the software.

[george2875931686o2]

happening to me as well

[Triin Nigul]

Me and my boss have the same issue, different adobe accounts. 
Help Adobe! We need this fixed asap! 
we love the generative fill!! 😄

[alexGim]

Same issue here in New Zealand.
Impossible to use generative fill anymore, I always get  "Something went wrong"

[Ralph37115479vfvf]

Here the same with version 25.9.0 or 25.7.0

[defaultdk9f2e2uirju]

Not working for me either. 

[pink375]

Not working in Photoshop or Lightroom. Ugh.

[NerissaNoel]

Having the same issue as of today, and been doing all the troubleshooting. Adobe support is not answering

[moromidesign]

Same issue here. 

[amlawler]

Me too!

[Issabella37603188ea2e]

Well that's a relief that it's not just me, hopefully they fix it soon

[Ashima30279872gang]

started facing same issue.

[itsisabella]

Going through the same thing right now. Wonder what caused it. Do you think someone on the adobe team is already aware?

[Arjunbir Singh]

Please try to Press and Hold  Shift and then open photoshop.
It will ask if you wish to Skip Loading optional and third party plugins.
Click on Yes and then check if it works.
If it works, then you may reset Photoshop preferences but it would remove any plugins,action or presets and you will have to reimport them again.
Use this link for complete instructions to reset photoshop preferences: https://helpx.adobe.com/in/photoshop/using/preferences.html
Search for Reset Photoshop Preferences> Manually