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P: Photoshop Update 24 Feb 2023: Rulers not visible

Community Beginner ,
Feb 24, 2023 Feb 24, 2023

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After today's update the rulers and guides are not visible and will not turn on with the crtl R. Anyone else have this issue? How do I fix this?

 

[Title edited for clarity]

 

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correct answers 1 Pinned Reply

Adobe Employee , May 23, 2023 May 23, 2023

Hi all,

 

We're happy to announce the release of Photoshop 24.5. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 24.5, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

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Community Expert ,
Feb 24, 2023 Feb 24, 2023

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Hi @huffordmark have you tried resetting you preferences?

Go to Photoshop Preferences/General and click the reset button. Quit and relaunch PS.

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Community Beginner ,
Feb 24, 2023 Feb 24, 2023

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I did that, uninstalled and reinstalled and still not rulers or guides. Everthing is checked as on but no view for the ruler at all. Any suggestions on how to get back to the previous version before the update? Frustrated.

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Community Expert ,
Feb 24, 2023 Feb 24, 2023

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@huffordmark wrote:

Any suggestions on how to get back to the previous version before the update?


 

You can go back to the previous version using the CC app.

 

Jane

 

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Community Beginner ,
Feb 24, 2023 Feb 24, 2023

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Thank you. Just figured out how to go back to the previous version, but lost all my history and preset formats in doing so.

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Community Expert ,
Feb 24, 2023 Feb 24, 2023

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Hi @huffordmark go to Edit>Presets>Migrate Presets.

If that does not work you can go to the current version and using the same menu Export your presets then Import on the older version.

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Community Beginner ,
Feb 24, 2023 Feb 24, 2023

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Thank you, will give that a try.

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Adobe Employee ,
Feb 24, 2023 Feb 24, 2023

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Hi @huffordmark sorry you are seeing this. Testing on Win11 with the new 24.2 build and Ctr+R is showing/hiding the rulers as expected.

 

https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html

 

Check the link above for other possible solutions.

 

Thank you,

Cory

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Community Beginner ,
Feb 24, 2023 Feb 24, 2023

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Cory you mentioned Windows11 so does this mean Windows 10 is no longer supported on updates? Nothing else has changed on my computer, no third party extensions. Chrome is up to date and I don't have the other apps in the link.

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Adobe Employee ,
Feb 24, 2023 Feb 24, 2023

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Thank you for the update @huffordmark. We mentioned Win11 because that is the machine we have to test this on, but Win10 is fully supporte for Ps.  For your reference:

 

https://helpx.adobe.com/photoshop/system-requirements.html

 

Resetting your keyboard shortcuts would be the next thing to try.

 

Thank you,

Cory

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New Here ,
Feb 25, 2023 Feb 25, 2023

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Hi Mark - did you have any luck with this? My rulers have disappeared too!

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Community Expert ,
Feb 25, 2023 Feb 25, 2023

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Just to get Windows 10 out of the way, rulers work as they should here on Windows 10 Pro 22H2.

 

Mark, when Kevin asked you to reset preferences, you replied that you had already uninstalled/reinstalled.

 

That is not the same thing! Preferences are stored in your user account, not the program files. An uninstall will normally not reset preferences. The preferences contain the full app configuration, any change in any configuration since the application was first launched. It is much more than just your own deliberate settings.

 

Preferences are prone to corruption since they are rewritten on every application exit, as opposed to read-only program files.

 

In addition, migrating preferences from a previous version can be risky. They may not mean exactly the same thing in the new version - but more importantly, small errors accumulate and can grow bigger over time. The migration process can be the final tipping point. It's always safer to start with fresh preferences.

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Community Beginner ,
Feb 25, 2023 Feb 25, 2023

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Lizzy I ended up using the CC App and reinstalled the previous version and rulers are functioning again. 

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Community Beginner ,
Feb 25, 2023 Feb 25, 2023

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D Fosse, I tried Kevins suggestion and when that didn't work, I uninstalled and reinstalled the new update and still no rulers, so reverted back to the previous version. I did not try migrating preferences. Thanks for the clarification. I will just have to not install the newest version. I need the ruler function.

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New Here ,
Feb 25, 2023 Feb 25, 2023

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Ahha - thank you. I may try that too then! Fingers crossed it all works out soon!

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New Here ,
Feb 26, 2023 Feb 26, 2023

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My rulers have disappeared too. Had to uninstall latest version and install previous version.

 

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Explorer ,
Feb 26, 2023 Feb 26, 2023

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After Photoshop update to 24.2.0 the rulers are invisible!!! 

They are there, because if I switch the showing of rulers (View > Rulers), it's visible that the interface shows/hides the rulers, but they are invisible! 

I attached 2 screenshots, one with "show rulers" on and one with "show rulers" off.

If you switch between these screenshots directly (not closing one and then opening the other) it's clearly visible that Ps shows/hides the rulers, but they are just invisible when showed. 

 

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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This appears to be an issue hitting a few users with 24.2.

 

Can you post your entire Help > System Info?

Also try to check "deactivate native canvas" in preferences. This reverts to older GPU code.

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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New Here ,
Feb 26, 2023 Feb 26, 2023

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My rulers have disappeared also. I reverted back to 24.1.1 until this gets fixed. 

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Explorer ,
Feb 28, 2023 Feb 28, 2023

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This is the solution I found in another post, it worked for me!:

==============

Thank you so much, Please follow this step and then restart your Photoshop and check whether the issue gets resolved or not, Open Photoshop's preferences by clicking on Edit > Preferences > Go to Technology preview, you will find an option labelled as "Deactivate native canvas", check mark it, and then see there should be another option that is labelled as "Use older node of GPU 2016", check mark it and then restart the Photoshop.

=============

Original post location: https://community.adobe.com/t5/photoshop-ecosystem-discussions/rulers-not-showing-in-workspace-after...

Rocío López-Bretzlaff

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New Here ,
Jul 13, 2023 Jul 13, 2023

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it's working

thank you

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New Here ,
Jul 17, 2023 Jul 17, 2023

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LATEST

I'ts working Thank you !

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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I've tried to show/hide the rulers with CTRL+R in Photoshop 24.2 und Window 10 22H2 and it work as it should.

I don't think it's an generic error in the latest update. I think it depends on the individual configuration of each computer.

 

Please check if your system is up-to-date. All updates, patches and device driver has to be installed.

 

 

  

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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@AxelMatt 

 

I've tried to show/hide the rulers with CTRL+R in Photoshop 24.2 und Window 10 22H2

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection

 

Hi Axel, you have written both 23.2 and 24.1. I'm sure one of them is a typo?

 

Jane

 

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