P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

[Ramón Tecólt]

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

[KSchwacher]

Same here!  Can't open a jpg file, even after creating a new document, can't load a jpg, and have to use task manager just to close out Photoshop.  What's going on!???

[Sahil.Chawla]

Hi there,

If you go to Preferences > Performance and disable "Use Graphics Processor" does the problem go away? If turning off the graphics processor helped, then please try updating the graphics drivers from the manufacturer's website and then re-check "Use Graphics Processor" under Photoshop's preferences, relaunch Photoshop and let us know if you're still having an issue.

Regards,
Sahil

[Ramón Tecólt]

Me again, sorry.

Closed Photoshop, and tried it again. The same problem. The only thing that works is disabling the Graphics Processor. Any another clue about this issue? 

[LBORGEPHOTO]

no me sirve hacer eso

[Sympa]

Please post a copy of the text from photoshop > help > system info. Copy all the text from this window and past here. 

[Alexsu]

Adobe Photoshop Version: 21.2.4 20200922.r.323 2020/09/22: 8e8e91e8543 x64Number of Launches: 2Operating System: Mac OS 10.13.6System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreadingPhysical processor count: 2Logical processor count: 4Processor speed: 1700 MHzBuilt-in memory: 4096 MBFree memory: 1788 MBMemory available to Photoshop: 2807 MBMemory used by Photoshop: 70 %ACP.local Status: - SDK Version: 1.30.8.3 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.3.60.8 - Min Core Sync Required: 4.3.4.2ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 60 secondsManta Canvas: Disabled.Alias Layers: Disabled.Modifier Palette: Disabled.Highbeam: Enabled.Touch Bar Property Feedback: Enabled.Image tile size: 128KImage cache levels: 4Font Preview: MediumTextComposer: LatinDisplay: 1Main DisplayDisplay Bounds: top=0, left=0, bottom=900, right=1440OpenGL Drawing: Enabled.OpenGL Allow Old GPUs: Not Detected.OpenGL Drawing Mode: AdvancedOpenGL Allow Normal Mode: True.OpenGL Allow Advanced Mode: True.AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=0
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=451
glgpu[0].GLName="Intel HD Graphics 3000 OpenGL Engine"
glgpu[0].GLVendor="Intel Inc."
glgpu[0].GLVendorID=32902
glgpu[0].GLRectTextureSize=8192
glgpu[0].GLRenderer="Intel HD Graphics 3000 OpenGL Engine"
glgpu[0].GLRendererID=16925441
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: SubscriptionSerial number: 96380247509600459471GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): offApplication folder: /Applications/Adobe Photoshop 2020/Photoshop scratch has async I/O enabledScratch volume(s): Startup, 233.6G, 25.5G freeRequired Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/Installed components: dvametadata.framework dvametadata 12.1.0.0 AdobeXMPScript.framework AdobeXMPScript 79.164460 79.164460 ICUUnicode.framework ICUUnicode gtlib_12.0.23744 ICUConverter.framework ICUConverter gtlib_12.0.23744 AdobeCrashReporter.framework AdobeCrashReporter 8.0.7 boost_system.framework boost_system 12.1.0.0 AdobeACE.framework AdobeACE 2.20.02.46274 79.620289 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 12.1.0.0 dvascripting.framework dvascripting 12.1.0.0 dvaappsupport.framework dvaappsupport 12.1.0.0 dvaunittesting.framework dvaunittesting 12.1.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.46220 79.620005 AIDE.framework AIDE 1.5.0.46333 79.620495 dynamiclink.framework dynamiclink 12.1.0.0 dvaaccelerate.framework dvaaccelerate 12.1.0.0 dvametadataUI.framework dvametadataUI 12.1.0.0 boost_filesystem.framework boost_filesystem 12.1.0.0 AdobeBIB.framework AdobeBIB 1.2.03.46274 79.620289 AdobeXMPFiles.framework AdobeXMPFiles 79.164460 79.164460 AdobeLinguistic.framework 24237 dvaplayer.framework dvaplayer 12.1.0.0 PlugPlugOwl.framework PlugPlugOwl 9.4.0.146 AdobeAGM.framework AdobeAGM 4.30.87.46274 79.620289 adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 6.0 79.620289 AdobePDFL.framework AdobePDFL 15.0.0.46284 79.382206 dvacore.framework dvacore 12.1.0.0 AdobePIP.framework AdobePIP 8.1.0.73.49198 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.46220 79.620005 dvatransport.framework dvatransport 12.1.0.0 AdobeXMP.framework AdobeXMPCore 79.164460 79.164460 AdobeJP2K.framework AdobeJP2K 1.2.2.46210 79.274989 dvaaudiodevice.framework dvaaudiodevice 12.1.0.0 LogSession.framework LogSession 8.1.0.73.49198 PlugPlugExternalObject.framework 9.4.0.146 AdobeSVGAGM.framework AdobeSVGAGM 1.0.46274 79.620289 dvametadataapi.framework dvametadataapi 12.1.0.0 WRServices.framework WRServices 15.3.0 15.3.0.0 AdobeBIBUtils.framework AdobeBIBUtils 1.1.46274 79.620289 boost_threads.framework boost_threads 12.1.0.0 AdobeCoolType.framework AdobeCoolType 5.17.00.46274 79.620289 dvamediatypes.framework dvamediatypes 12.1.0.0 AdbePM.framework AdbePM 4.1.01.377270 1.620877 boost_date_time.framework boost_date_time 12.1.0.0 dynamic-torqnative.framework Torq Native uxp-3.8.0.45 AdobeMPS.framework AdobeMPS 5.8.1.46274 79.620254 dvaui.framework dvaui 12.1.0.0 ahclient.framework ahclient 4.1.1.0 ICUData.framework ICUData gtlib_12.0.23744 dvamarshal.framework dvamarshal 12.1.0.0 Unified Extensibility Platform uxp-3.8.0.45Required plug-ins: Accented Edges 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 21.2.4, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 21.2 © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 21.2 © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Eazel Acquire 21.2 © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin” Entropy 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 21.2 © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 21.2 © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 21.2 © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 21.2 © 2001-2020 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 21.2.4, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 21.2.4, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 21.2.4, © 2001-2020 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 21.2 © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 21.2 © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 21.2 © 1989-2020 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 21.2 © 1989-2020 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 21.2 © 1989-2020 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” PRC 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin” Radial Blur 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 21.2 © 2003-2020 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 21.2 © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 21.2.4, © 1999-2020 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 21.2, © 2002-2020 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shake Reduction 21.2.4, © 2014-2020 Adobe. All rights reserved. - from the file “Shake Reduction.plugin” Shear 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 21.2 © 1993-2020 Adobe. All rights reserved. - from the file “Solarize.plugin” Spaces 21.2, © 2015-2020 Adobe. All rights reserved. - from the file “Spaces.plugin” Spatter 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Sumi-e 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 21.2 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 21.2.4, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 21.2 © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 21.2.4, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”Optional and third party plug-ins: NONEDuplicate and Disabled plug-ins: NONEPlug-ins that failed to load: NONEUnified Extensibility Platform - Extensions: com.adobe.ccx.start 3.6.0.50 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.6.0/"CDO: 1.68.5
CmdN: 1.4.13
CDP: 1.95.4 com.adobe.photoshop.exportAs 0.1.0.0 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/" com.adobe.photoshop.personalization 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_275/index.html” New Document 3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16” com.adobe.stock.panel.licensing 0.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.stock.panel.licensing/index.html” com.adobe.inapp.typekit.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_275/purchaseTypekit.html” Home 2.14.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.14.0/index.html?v=2.14.0.22” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_275/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_9_275/extensions/stock-panel-licensing/index.html” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”Installed TWAIN devices: NONE

[francob32997778]

no ho provato ma non risolve il problema, photoshop apre sia i files pdf psd tiff png ma non apre i jpg 

[Alexsu]

Hi, I'm having the same issue. I've already tried with deactivating and re-activating the graphics processor. I have also checked for graphics processor updates from the manufacturer. I'm still not able to open .jpg files and getting the "file was not found" message.

I'm running Photoshop 21.2.4 version on a Mac with Mac OS High Sierra 10.13.6

I appreciate your feedback and assistance in trying to solve this issue.

[Yahaira5E12]

Hi! I´m having the same issue, and the same version (Mac OS High Sierra 10.13.6) anyone can help? thank you 

[Alexsu]

I have removed Photoshop preferences from the user library and reset Camera Raw settings from the Preferences menu in Photoshop. Now I'm able to open jpg files in Photoshop.

The issue seems to be fixed for me. Thanks!

[Sympa]

File not found is a different issue than the program error. Could you reach out to Adobe support by phone to help gather more information? 

https://helpx.adobe.com/photoshop/kb/known-issues.html

[Somebody5EDB]

I was told a few different things and none of it worked...I let a support person do a bunch of stuff on my computer and when none of it worked he just kind of bailed without saying anything.  Really annoyed.  I have stuff due today that I can't even open.

My computer will open 1 (and only 1) psd file.  And of course it's not the one I need.

[gener7]

You can and should always keep your previous version installed. That way you can work on that until the problem with 22 is sorted.

If you already uninstalled it, you can go to your Creative Cloud app, and reinstall it from "Other versions".

[franciscor15000385]

doesn´t work either

[gener7]

Does creating a new user account and installing it there work? Also let me know what OS version you have.

22 will not be supported on Windows 7  or MacOS 10.13 (High Sierra) because Apple and Microsoft has ended support for those systems.

[LBORGEPHOTO]

el problema está en CAMERA  RAW no habre con nada

[Somebody5EDB]

Unfortunately it started doing it yesterday in the previous version...that's the reason I updated to the new version this morning...I thought it would fix the problem.  I currently have both versions installed, and both give the same errors.  This evening I am magically able to open and edit one of the files I really need to finish.  Unfortunately, I am not able to save any of my work because it gives the error "could not complete your request because of a program error."

[Somebody5EDB]

Nevermind.  Guess it was a fluke that it would even open the file, because now it won't even do that anymore =(

[LBORGEPHOTO]

OCUPO TRABAJAR MI PHOTOSHOP NO SIRVE POR LA NUEVA ACTUALIZACIÓN DE CAMERA RAW, NO ABRE MIS ARCHIVOS, PARA ESTO PAGO? 

[franciscor15000385]

Same problem as everyone. Turning of Graohics Processor atn `refrences doesn´t work. Need to work unrgently!!!!

[John Berkowitz]

Same issue.  Windows 10Pro, updated this mornig to Photoshop 22.0.  Can't open any file, either by clicking on it, or by opening from within Photoshop.  Can't even close Photoshop without force quitting with Task Manager.  Tried restoring preferences to default both through Preferences and by opening Photoshop with ctl+alt+sht pressed.  No change.  Tried turning off graphics processor.  Good until I restart Photoshop, then I have to turn them off again.  Invidia Quadro 600 driver up-to-date.  

How does Adobe not encounter this issue during bug-testing?  Obviously it is affecting a number of people.

[John Berkowitz]

...Also my Hand tool doesn't work.  Same error message every time: "Could not complete your request because of a program error."  

Multiple system reboots and I've completely uninstalled and reinstalled Photoshop.  You're costing me and my company money and clients.  I expect a higher level of quality and customer service for a program I pay such a premium for.

[double_adobe]

>> Also my hand tool doesn't work.

Sounds like a different forum, buddy.

[Sympa]

Hi there. Apologies you're experiencing this issue. I know it can be very frustrating when a tool you need does not work the way you expect or when you need it to! I would be upset too in a similar situation. I am an engineer on the GPU team and would like to help you triage your issue.

I saw that you mentioned you are using an Nvidia Quadro 600 which is a video card from 2010. Unfortunately this is a very old card that we no longer support. If you want to keep using this card I would recommend that you either 1) disable the gpu in preferences > performace > use graphics processor OFF or alternatively if you want to continue using GPU features with your current card 2) downgrade to an earlier version of photoshop that still supports that very early video card. Alternatively if you want to make use of the latest features of photoshop I would recommend that you purchase new hardware - we support 4 years of backwards compatability. 

Thanks, Sympa

[Francisco5CF7]

This fixed my problem. Owner of an old Nvidia GPU.