P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

[Ramón Tecólt]

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

[bellevueblogger]

This is so distressing!!!!

[Sympa]

Totally understand!!! I've been in this boat myself in the past. We're working hard on helping our customers and understand the distress you are under.  Please know we are looking at this issue closely. Unfortunately, there are a few different root causes and we are still identifying them individually. 

• If you'd like to debug please follow the steps linked here Program Error opening files.
• If you are on an urgent deadline and do not have time to debug - please revert to the previous version of Photoshop by following the steps linked here Revert to the previous Photoshop version

We are working on a patch but the above steps should help to get you working again in the meantime. 

Thanks, Sympa

[bellevueblogger]

Unchecking Graphics Processor solved the problem for me.

[graham.jackson43]

Yes go to preferences, performance then uncheck "use Graphics processor". This solved the problem for me.

[norazwandi]

hi, i have same problem cannot open o create new file 

[A. Yousuf]

Looks like there there is nothing much we can do at the moment other than wait. It's already been 4days since the problem started and I am quite surprised to see that the problem is not fixed yet. Adobe should seriously consider compensation for our lost work and time.

[Omar.Fathy]

I disabled Using the Graphic Processor and cleared recent files and it is working now:

[bobbyjoeno1]

Same here turned off Graphics processor and still get the same problem will not open Raw or jpeg this is really grappy 

[conniew89203570]

I deleted the updated version and ok installed the earlier version. At
least you can continue working. I will wait for a fix.

[CamiMcQ]

Do we have a fix for this yet?  Why was this released without testing.

?  I have had orders canceled because I can't give them a delivery date!  Come on Adobe - you are better than this!

[KATEBOYER]

Is everyone using a Mac computer or PC? Just wondering if Mac laptops are having this issue also. 

[Sympa]

If you'd like to debug which of the 4 possible root causes affects you please follow the steps linked here Program Error opening files.

If you are on an urgent deadline and do not have time to debug - please revert to the previous version of Photoshop by following the steps linked here Revert to the previous Photoshop version

We are working on a patch but the above steps should help to get you working again in the meantime. 

Thanks, Sympa

[gener7]

As long as I can remember, new releases, no matter how well tested in beta, does have problems when released into the wild. Even in the CS days, holding on to the previous release for at least a month was recommended.

The Creative Cloud Desktop app has an option to remove old version during install.  In the future keep that box unchecked so you can continue to make your deadlines if your system has problems with any new version. You will still have the option to uninstall.

Still keeping that earlier version helps if you have third party extensions and plugins that have not yet been updated.

[F. Michael98A1]

I finally quit in frustration

I can't even CLOSE photoshop without going to the Task Manager

[Stephanie5DB5]

Same here, and I tried to install the previous version- to no avail. I cannot open any files (new or from my computer) or close Photoshop without Task Manager.

Hey Adobe you owe me a refund for 2 days without a solution 😉 and on strict deadlines...!

[Stephanie5DB5]

Thank Goodness, I figured it out, at least for myself, hopefully, it will help others

I installed the previous version (21.2.4) and then uninstalled version 22.0. Before I had only installed the previous version but had not uninstalled the new one, so they were running simultaneously (I guess). It works now, yay!

[dpm321]

Are you running a PC or a Mac?

Sent from my iPad

[CamiMcQ]

PC... got up and running today to uninstalling PS 2021 and installing the
last version. That wasn’t working over the weekend, but I tried again this
morning and got it to work!--

Cami

Cambria McCue


McAbbott Studios

804-505-0443


Visit me at:

www.mcabbottstudios.com
[image: 8x12 Gallery Collage.jpg]

[ComSpirit]

Please Hurry Up, we are realy facing trouble. Thx

[kilsknoll]

I have the same problem but now with the 21. version as well now. I tried the photoshop recommended fix but nothing changed.

Please fix this as soon as possible.

[coralie5E39]

bonjours j'ai des problème aussi avec photoshop il s'ouvre mais impossible de mettre des photos comment désactivé la carte graphique?

[sha-dh710]

Lancez d'abord PS à partir de Windows.

Il apparaît un premier écran avec lequel PS ne câle pas encore.

Allez dans les Configurations/Préférences/Performance et enlevez le cochet activant le processeur graphique.

(J'espère que ma traduction des points de menu est correctes. Je les déduis de ma version allemande)

[Glenn15C2]

Only 6 days until Luminar AI is released... Half of us will probably jump ship and go there if this isn't fixed. I hear it is spectacular. I'm shocked this hasn't been fixed yet. I hope they don't actually intend on charging us for this month's fee.

[defaultwtwbr5z544te]

In the past three years I have had no problems with Affinity Photo and its 10 updates. I even got it for free with another purchase.

[Guest]

Agreed. Affinity Photo is solid, and more than a match for Ps.