P: PS v24.2 update fail on Mac M2 - error 183 <edited-kglad>

[roberts33286217]

Photoshop update to v24.2 fails on my M2 Mac mini and then corrupts my currently installed version (it does not open and displays error saying elements of the app are missing). I had to reinstall v24.1.

[n.kawamura]

I had same problem.

Try to install after installing Rosetta by open an app in Intel environment.

[JLKiller]

Can confirm. The installation of 14.2 as well as the upgrade von 14.1.1 to 14.2 failed on my mac mini m2 running ventura 13.2.1 until i installed rosetta 2.

Sad to see adobe is not able to publish apps for a plattform that they got the ability to work on since summer of 2020. I think that Apple needs to end Rosetta 2 support at some point (from big sur over ventura to the upcoming versions) so that companys dont get away with this.

[roberts33286217]

I have followed the instructions on your link to try and send you the installer log but there isn't a 'AdobeDownload' directory: /Users/<user name>/Library/Logs/AdobeDownload/

https://helpx.adobe.com/uk/creative-cloud/kb/troubleshoot-install-logs-cc.html

[a Dude with a Camera]

i did not need Rosetta before this latest update. and i am not installing it now. Be better, Aodbe!

[CShubert]

Hi @roberts33286217 sorry for the confusion. Try this link:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thank you,

Cory

[roberts33286217]

@CShubert  Sorry the log collector tool is also asking for install of Rosetta (including the silicon version), not something I want to do.

[jeff.goodsell@gmail]

Latest update fails. I tried uninstalling then reinstalling, still fails.

Other apps installed fine.
MBP
Ventura 13.2.1
M2 Max

error report:

Exit Code: 183
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 13 warnings(s) 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
FATAL: Error occurred in install of package (Name: AdobePhotoshop24-Core Version: 24.2.0.315). Error code: '183'
ERROR: Launching HDHelper Process failed with error: 0
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/Droplet Template.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmanager.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app/Contents/ImporterREDServer.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/Plug-Ins/Spaces/Adobe Spaces Helper.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Program "/System/Volumes/Data/.adobeTemp/1BFCC742-A6F7-481A-AA49-1AB52A6F2C15/1/CustomHook/mac/PSCustomHook" failed with exit code: 5
-------------------------------------------------------------------------------------

[Michael Bullo]

Did you ever have a working version of Photoshop on this computer?

[D Fosse]

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-version-24-2-update-failure-on-mac-mini-m2... 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-24-2-won-t-update-os-ventura-m2-ch... 

[Lux Larson]

Hello,

I also had this update problem today and also got the error code 183. The previous version ran without problems until today's update.

Why does the update suddenly stop working?

How can I solve the problem and install the latest update?

or should I reinstall the previous version?

-------------------

Apple Macbook Air (M1, 2020)

Big Sur 11.7.4 (20G1120)

-------------------

Error report:

Exit Code: 183
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 1 error(s), 13 warnings(s)

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
FATAL: Error occurred in install of package (Name: AdobePhotoshop24-Core Version: 24.2.0.315). Error code: '183'
ERROR: Launching HDHelper Process failed with error: 0
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/Droplet Template.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmanager.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app/Contents/ImporterREDServer.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/Plug-Ins/Spaces/Adobe Spaces Helper.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Program "/System/Volumes/Data/.adobeTemp/8C59135C-983F-4BBD-A35B-38BC01C6A894/1/CustomHook/mac/PSCustomHook" failed with exit code: 5
-------------------------------------------------------------------------------------

[jeff.goodsell@gmail]

I installed the previous version, worked fine. Maybe they will fix this soon.

[Michael Bullo]

I appreciate that this isn't a solution. But good to hear you are back up and running again.

[Michael Bullo]

I am running the following without a problem...

• Photoshop 24.2.0
• Ventura 13.2
• MacBook Pro M2 Max

Our versions of Ventura differ slightly. Could be something worth exploring?

[roman.k]

Very unpleasant!! No way to get the green checkmark. It installs and works but CC is showing error. 

I'm pretty sure it has something to do with this and Rosetta.... which I refuse to install. And why now? 😞

So annoying, @adobe please fix this.

[roman.k]

And a little update: latest photoshop working perfectly, not showing in CC... and no red checkmark. Works for me, just don't ask me HOW this happened...

[SimonelliD]

I have exactly the same problem.  Upgraded to Ventura yesterday and Photoshop refuses to download.  I did a clean install so I can't go back to the previous copy.  

RunProgramCommand' for package: 'AdobePhotoshop24-Core', version:24.2.0.315

FATAL: Error occurred in install of package (Name: AdobePhotoshop24-Core Version: 24.2.0.315). Error code: '183'

and 13 warnings.  This is really ludicrous.......do we have to download and install Rosetta2 before it works.  I need this programme NOW!  

[Rob28628887ptvb]

I have the same problem. What can I do?

[ADE28596968pw2s]

Bonjour, 

J'ai un probleme quand je télécharge photoshop j'ai un message d'erreur 183 je ne sais plus quoi faire pour resoudre le probleme pouvez-vous m'aider svp j'ai un macbook air M2 Ventura 13.2.1 

merci 

[Stephencovar]

I have the same issue as well. Error code 183. I literally purchased my MBP M2 Mac yesterday. The computer is update with the latest version of Ventura. 

[Flawless_Wizard15B9]

@CShubert  - I'm getting the feeling that Adobe isn't going to fix this anytime soon.  There's a lot of Apple Silicon users - like me - that are thinking it's time to dump Adobe because of their continued coding problems.  Part of the problem is Adobe's use of Lua IMHO.  I wonder if a class action lawsuit might wake Adobe up.

[Nataly Mac]

The same problem on Mac air M2 Ventura 13.2.1 with PS 24.2

Exit Code: 183
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 14 warnings(s) 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
FATAL: Error occurred in install of package (Name: AdobePhotoshop24-Core Version: 24.2.0.315). Error code: '183'
ERROR: Launching HDHelper Process failed with error: 0
WARN: target folder '/Applications/Adobe Photoshop 2023/Locales/en_US' does not exist, treating package 'AdobePhotoshop24-en_US' as uninstalled
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/Droplet Template.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmanager.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app/Contents/ImporterREDServer.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/Plug-Ins/Spaces/Adobe Spaces Helper.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Program "/System/Volumes/Data/.adobeTemp/47519E38-A18F-43C2-A66C-DB800C01E345/1/CustomHook/mac/PSCustomHook" failed with exit code: 5

[D Fosse]

I wonder if a class action lawsuit might wake Adobe up.

Against who - Apple, for changing all the rules everybody else has to play by, every six months? That might be easier to win 😄

@Flawless_Wizard15B9 

[Flawless_Wizard15B9]

This isn't an Apple issue. It's a bad coding and quality control problem that Adobe created. I'm no fan of class action lawsuits. Only the liars… I mean lawyers win

It's well-known within the software development community that Lua tends to be a bit of a resource, pig and problematic when it comes to software development. Just my personal opinion Dash I think it's time for Adobe to look to a more current coding platform for all of their products.

[Kevin Stohlmeyer]

@Flawless_Wizard15B9 your theory doesn't hold water. There are more M2 users that have successfully updated than failures.

[mick15A9]

Tried to update without success, now getting the message

Some of the application components are missing from the Application directory. Please reinstall the application.

Now can't open PS at all

Any ideas?