P: Remove Tool missing on Windows ARM

[loremi]

I'm using Photoshop 25.9.1 on one of the newly released copilot+ PC with SnapDrag. So far the software is working fine but I can not find "remove tool" anywhere. Is this a bug or that feature has not been yet ported on ARM?

This is the menu displayed at the moment:

[Ged_Traynor]

@loremi go to Edit > Toolbar, is the remove tool listed there

[loremi]

Nope, I don't see it listed 😞

[Ged_Traynor]

@loremi this is the only info I can find about running Photoshop on Copilot+ PCs, it should be compatible according to the article

https://helpx.adobe.com/ie/download-install/kb/arm-processors.html

Maybe try resetting the Photoshop preferences

https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, try contacting Adobe support, type agent in the chatbot to speak to a real person

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show
Twitter: @AdobeCare https://twitter.com/AdobeCare

[Christian_Forrer]

The remove tool is not available in the ARM version of Photoshop. I have it on my x86 computer, where it appears in the toolbar, but it's absent in both the regular and beta ARM versions. As the original poster mentioned, this is not related to resetting the toolbar; the tool simply isn't there.

[Christian_Forrer]

I am wondering if the issue raised by another user a while ago has been resolved (see link to thread below).

The remove tool is not available on ARM computers. It's not hidden as part of a workspace setting or anything (see screenshot below). I am fairly convinced that it has to do with the Photoshop version on new ARM devices, as highlighted by other users. On my standard Windows computer (which I also have), the tool is visible and works fine.

I would like to know if this issue has been acknowledged or is being handled. Thank you!

Re: Windows ARM - "remove tool" missing - Adobe Community - 14720719

[Christian_Forrer]

BTW - for the tech team:

• Photoshop Version: 26.0 beta (issue also present in non-beta and prior beta versions)
• System Type: 64-bit OS, ARM-based processor
• Windows Version: Windows 11 Home - 24H2
• OS Build: 26100.1742
• Processor: Snapdragon X 12-core X1E80100 @ 3.40 GHz 3.42 GHz

[kamilk53381215]

Hi there, I'm writing to request the addition of an object removal feature to Photoshop for Windows on ARM. This would be a game-changer for product photography and I'm sure many other users would find it very helpful. Thanks for considering my suggestion.

[Sameer K]

Hi All! 

Sorry for the trouble. The current iteration of the Remove tool is unavailable on ARM-based Windows Devices. 

So, this is expected behavior for now. 

Thanks!
Sameer K

[yeagert]

Do you have an estimated timeline? Im loving this computer for work on the road but the remove tool has become essential. 

[Joseph38057343i59p]

I am also curious about a timeline for use with ARM machines. 

[maurits_4655]

Hello Sameer

Any idea when this will finally be supported? This is really important for everyone's workflow.

[dnbnc]

I can't believe it. How can you disable this useful feature on ARM computers. I'm paying a subscription for an incomplete software.

[yeagert]

Couldn't agree more and this feels like false advertising. Even the updates say the feature is in there but it's never in the program while on ARM.

[maurits_4655]

Hello!

Can you please update us on a timeline as to when this is being added? It's an extremely important feature we are paying for and have no access to. Please.

[yeagert]

Is there an expected timeline?

[Nazeem Sheik]

Any help is greatly appreciated.  

NOTE: I have used Lightroom and Photoshop since 2021, and I have some decent understanding of how to troubleshoot, and I have exhausted most of my options in troubleshooting. 

I recently bought a new Surface Pro with 64 GB of RAM and 1TB HDD running Windows 11, and I installed Adobe Creative Cloud with Photoshop and then Lightroom in that order.... I noticed a couple of issues 

1. In Lightroom, when I tried to open a raw file by right-clicking edit in Photoshop, this is grayed out 

2. In Photoshop, in the left panel, the Remove Tool is missing.  I tried the custom toolbar option, no luck. I tried Adobe Cleaner, reinstalled the whole suite, no luck.  Also tried installing an older version, no luck

3. I also installed a few plugins like ProPanel and the Extension or Find Extension on Exchange (legacy) option is missing in PS 26.8.0

Called in Adobe support, they tried everything, and no luck.  

NOTE: This is a new laptop running Windows 11 and a new installation of Adobe CC PS 26.8.0

Below is the System Info from Photoshop

Adobe Photoshop Version: 26.8.0 20250611.r.16 96beaa5 arm64
Number of Launches: 3
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.4351
System architecture: Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz, NEON, DOTPROD, HybridCPU(8:4)
Physical processor count: 12
Processor speed: 2976 MHz
Built-in memory: 65016 MB
Free memory: 41697 MB
Memory available to Photoshop: 50989 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 9.5.0
SAM SDK Version: 13.1.2
ACP.local Status:
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- Core Sync Status: Reachable and compatible
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- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v5.0.0-beta.11
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
NGL Version: 1.40.0.10
Chalkboard: Disabled.
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------- Sniffer output
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Temporary file path: C:\Users\ndshe\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
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Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2025\Required\Plug-ins\
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AdobeLinguistic.dll Adobe Linguistic Library 792708d
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WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
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UPIC 2.6.0

Required plugins:

Accented Edges 26.8 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.8 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.8 - from the file “Filter Gallery.8bf”
Average 26.8 - from the file “Average.8bf”
Bas Relief 26.8 - from the file “Filter Gallery.8bf”
BMP 26.8 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.8 - from the file “Filter Gallery.8bf”
Charcoal 26.8 - from the file “Filter Gallery.8bf”
Chrome 26.8 - from the file “Filter Gallery.8bf”
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Clouds 26.8 - from the file “Clouds.8bf”
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Craquelure 26.8 - from the file “Filter Gallery.8bf”
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Cutout 26.8 - from the file “Filter Gallery.8bf”
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Difference Clouds 26.8 - from the file “Clouds.8bf”
Diffuse Glow 26.8 - from the file “Filter Gallery.8bf”
Displace 26.8 - from the file “Standard MultiPlugin.8bf”
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Filter Gallery 26.8 - from the file “Filter Gallery.8bf”
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Glass 26.8 - from the file “Filter Gallery.8bf”
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Stained Glass 26.8 - from the file “Filter Gallery.8bf”
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Sumi-e 26.8 - from the file “Filter Gallery.8bf”
Summation 26.8 - from the file “statistics.8ba”
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Texturizer 26.8 - from the file “Filter Gallery.8bf”
Tiles 26.8 - from the file “Standard MultiPlugin.8bf”
Torn Edges 26.8 - from the file “Filter Gallery.8bf”
Twirl 26.8 - from the file “Standard MultiPlugin.8bf”
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Variance 26.8 - from the file “statistics.8ba”
Water Paper 26.8 - from the file “Filter Gallery.8bf”
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Wave 26.8 - from the file “Standard MultiPlugin.8bf”
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Wind 26.8 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.8 - from the file “WBMP.8bi”
ZigZag 26.8 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

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Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"
Scan time: 0 ms - entries: 26

Installed TWAIN devices: NONE

[Bojan Živković]

Have you tried: Edit > Toolbar > Restore Defaults > Done to bring back Remove Tool which is grouped with retouching tools?

[Nazeem Sheik]

Thank you for the suggestion, and yes, I have tried that..  and the remove tool option is a no-show. Checked Reddit and a lot of users have also reported similar issues with no resolution for quite some time.  

[Jeff Arola]

I believe the Remove Tool is not available as of yet on Windows Arm:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-remove-tool-missing-on-windows-arm/idi-p/1...

https://community.adobe.com/t5/photoshop-beta-discussions/remove-tool-missing/m-p/14931627

[Srishti Bali]

Hi @Nazeem Sheik

Thanks for sharing all the details. As @Bojan Živković mentioned above, we’re currently unable to reproduce this issue on our end. Could you please try resetting your Photoshop preferences to see if that helps?

Steps are shared here: https://adobe.ly/4kjtVQ5;

Let us know how it goes!

Regards,

Srishti

[Nazeem Sheik]

Thank you for the suggestion. Yes, I have done the cleanup approach, and that did not resolve the issues.  Also, upon additional research, I found that this is a known issue with Adobe products on SnapDragon / ARM-based systems. So at this moment, it seems like there is no solution.

[Nazeem Sheik]

Yes, thank you for the links.  I also happened to find similar issues reported in redit forum, where other users were sharing their frustrations with Adobe not supporting some key features in SnapDragon/ARM-based systems. 

[dnbnc]

@Nazeem Sheik Please, I encourage that you delete all your large computer report. It's not about your unique PC. This problem is about Adobe not developing the feature for all ARM PCs out there. Your post it's distracting (because it's too large), and will not help to resolve anything. Thanks!

[Joseph38057343i59p]

The remove tool is missing in both the BETA and the regular version of Photoshop. 

Photoshop 26+

Windows ARM (Snapdragon)

I have uninstalled both completely and it is still missing upon reinstall.