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Photoshop 2020 issue - option missing.

Guest
Mar 12, 2020 Mar 12, 2020

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Hi!!

 

I got a issue with photoshop and its the fact I have updated the program to the new version and I have no option to "create from image" from the add content button, I only have foreground color and graphic option.  No of these open the window to create the pattern etc, I have tried multiple things, unistall, re install. older versions, back to 2019 version you name it.. and nothing ever resolved the issue.

Anyone know what the reason for this is?   and yes I do have an image open. 

please help with some insight.

 

thanks

 

Benji

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Bug, Mac, Performance, Problem or error

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correct answers 1 Correct answer

New Here , Sep 02, 2021 Sep 02, 2021
For anybody on an M1 Mac i found that right clicking on the application in the applications folder and slecting"Get Info" then ticking "Open Using Rosetta" brings back the Create From Image option.

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Adobe Community Professional ,
Mar 12, 2020 Mar 12, 2020

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If in photoshop you go to Help>System Info, what photoshop version does it say on the top line?

 

What versin of macOS are you using?

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Mar 12, 2020 Mar 12, 2020

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photoshop version: Adobe Photoshop Version: 21.1.0

 

and using macOS 10.15.3 (catalina)

 

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Adobe Community Professional ,
Mar 12, 2020 Mar 12, 2020

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Go to Apple>System Preferences>Security & Privacy>Privacy>Full Disk Access and add Adobe Photoshop 2020.app to the list.

 

Point to the Adobe Photoshop 2020.app in Applications/Adobe Photoshop 2020

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Guest
Mar 12, 2020 Mar 12, 2020

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Thank you for the reply, I thought this would surely fix this problem, but..

I did these steps and still does not show up on my program? 

 

is there anything else I can do?

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Adobe Community Professional ,
Mar 12, 2020 Mar 12, 2020

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Could you post the contents of the Help>System Info from photoshop?

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Mar 12, 2020 Mar 12, 2020

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Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58 x64 Number of Launches: 3 Operating System: Mac OS 10.15.3 System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: 2300 MHz Built-in memory: 8192 MB Free memory: 3602 MB Memory available to Photoshop: 6251 MB Memory used by Photoshop: 69 % ACP.local Status: - SDK Version: 1.26.5 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.3.28.24 - Min Core Sync Required: 4.3.4.2 ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 300 seconds Manta Canvas: Disabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 128K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Display: 1 Main Display High DPI Monitor Display Bounds: top=0, left=0, bottom=900, right=1440 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1
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glgpu[0].GLName="Intel(R) Iris(TM) Plus Graphics 640"
glgpu[0].GLVendor="Intel Inc."
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glgpu[0].HasGLNPOTSupport=1
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glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
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glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
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glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Jan 2 2020 17:35:29)"
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clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Intel(R) Iris(TM) Plus Graphics 640"
clgpu[0].CLVendor="Intel Inc."
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Jan 17 2020 22:29:16)"
clgpu[0].CLBandwidth=3.54219e+10
clgpu[0].CLCompute=205.438
nativegpu[0].NativeName="Intel(R) Iris(TM) Plus Graphics 640"
License Type: Subscription Serial number: 90970990567845354336 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2020/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 112.7G, 54.2G free Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/ Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/ Installed components: dvametadata.framework dvametadata 12.1.0.0 AdobeXMPScript.framework AdobeXMPScript 79.164036 79.164036 ICUUnicode.framework ICUUnicode gtlib_12.0.23744 ICUConverter.framework ICUConverter gtlib_12.0.23744 AdobeCrashReporter.framework AdobeCrashReporter 7.7.2 boost_system.framework boost_system 12.1.0.0 AdobeACE.framework AdobeACE 2.20.02.45200 79.615153 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 12.1.0.0 dvascripting.framework dvascripting 12.1.0.0 dvaappsupport.framework dvaappsupport 12.1.0.0 dvaunittesting.framework dvaunittesting 12.1.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.44656 79.613314 AIDE.framework AIDE 1.5.0.44917 79.614251 dynamiclink.framework dynamiclink 12.1.0.0 dvaaccelerate.framework dvaaccelerate 12.1.0.0 dvametadataUI.framework dvametadataUI 12.1.0.0 boost_filesystem.framework boost_filesystem 12.1.0.0 AdobeBIB.framework AdobeBIB 1.2.03.45200 79.615153 AdobeXMPFiles.framework AdobeXMPFiles 79.164036 79.164036 AdobeLinguistic.framework 24237 dvaplayer.framework dvaplayer 12.1.0.0 PlugPlugOwl.framework PlugPlugOwl 9.4.0.139 AdobeAGM.framework AdobeAGM 4.30.87.45200 79.615153 adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 6.0 79.615153 AdobePDFL.framework AdobePDFL 15.0.0.45003 79.356813 dvacore.framework dvacore 12.1.0.0 AdobePIP.framework AdobePIP 8.1.0.40.48685 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.44656 79.613314 dvatransport.framework dvatransport 12.1.0.0 AdobeXMP.framework AdobeXMPCore 79.164036 79.164036 AdobeJP2K.framework AdobeJP2K 1.2.2.44568 79.273548 dvaaudiodevice.framework dvaaudiodevice 12.1.0.0 LogSession.framework LogSession 8.1.0.40.48685 PlugPlugExternalObject.framework 9.4.0.139 AdobeSVGAGM.framework AdobeSVGAGM 1.0.45200 79.615153 dvametadataapi.framework dvametadataapi 12.1.0.0 WRServices.framework AdobeBIBUtils.framework AdobeBIBUtils 1.1.45200 79.615153 boost_threads.framework boost_threads 12.1.0.0 AdobeCoolType.framework AdobeCoolType 5.17.00.45200 79.615153 dvamediatypes.framework dvamediatypes 12.1.0.0 AdbePM.framework AdbePM 4.0.01.377267 1.616268 boost_date_time.framework boost_date_time 12.1.0.0 dynamic-torqnative.framework Torq Native 1 AdobeMPS.framework AdobeMPS 5.8.1.45192 79.615103 dvaui.framework dvaui 12.1.0.0 ahclient.framework ahclient 4.1.1.0 ICUData.framework ICUData gtlib_12.0.23744 dvamarshal.framework dvamarshal 12.1.0.0 Unified Extensibility Platform uxp-3.4.2.14 Required plug-ins: Accented Edges 21.1.0, © 1991-2020 Adobe. 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Guest
Mar 17, 2020 Mar 17, 2020

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any help at all?

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Adobe Community Professional ,
Mar 18, 2020 Mar 18, 2020

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Update to 21.1.1 just released today.

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Guest
Mar 18, 2020 Mar 18, 2020

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no good, updated and the option is still not there?  is it because im using a mac book and not a iMac ?

as my old iMac from 2008 which hasnt worked properly in 3years, erased it brand new and got photoshop on it and that was 2019 version and it had the option so im highly confused.

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New Here ,
Apr 12, 2020 Apr 12, 2020

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Still having this issue?

 

ANY HELP WITH THIS PROBLEM?

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New Here ,
Apr 30, 2020 Apr 30, 2020

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I have that problem with my Dell PC. I've spent 15 hours with tech support and still no resolution. 

 

Also, on my Surface Pro, I see the feature but the final image is messed up. Aagh!

 

Each of the four times I've contacted tech support, the person says they will escalate the problem and someone will get back to me, but nobody ever has! I'm very frustrated...

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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Did you ever get an answer to this? I'm having the exact same problem. I'm so sad about it. I used to use that all the time, and capture from my iPhone app just isn't as responsive and clear. 

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Have you let iOS have full access to your photos? 

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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I'm not having an issue with my capture app. The issue is the missing option in Photoshop. When I try to create a pattern from an image in Photoshop on my desktop, (I have an iMac mini M1) , I no longer have the option to create a pattern from an image.

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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When I mentioned capture, I meant that now I have to use capture to create a pattern using my iPhone. I'd rather not do that. I'd rather create the pattern in Photoshop on my desktop. However that option is no longer available.

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Hi @JenGeldard 

We need to know the exact version of PS that you have open. 

  • Mac: Photoshop menu > About
  • Win: Help > About

One possibility is you have multiple versions of PS installed and have an older one open before the new Patterns panel was part of Photoshop. When you go to the Window menu, do you see the panel called Patterns?

 

~ Jane

 

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I am using the PS 22.3.1 release. Mac Mini OS Big Sur 11.3.  Does it have anything to do with the new Mac M1 chip? It was fine when I was on my previous Mac.  Now there is no option to Add from Image.

Screen Shot 2021-04-28 at 7.47.27 AM.png

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Hi @JenGeldard 

It's here for me, but I don't have the M1 chip. Try this first:

  • Create a new document with a simple shape to test if there is something with this image

 

You can report it as a bug to Adobe here: https://feedback.photoshop.com/ 

I'm sharing this screenshot just so you can get the correct name when you report it.  Be sure to give your OS and system specs.

jane-e_0-1619612498961.png

 

~ Jane

 

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Yes. Thanks. I've tried everything. 

Its a tool I use a lot, and miss it.

Thanks. 

Will do. This is a brand new simple graphic. I'll send on the report. 

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New Here ,
May 04, 2021 May 04, 2021

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Hi JenGeldard, I want to thank you for posting your problem with the Capture in Photoshop, it help me understand that the M1 chip in your new Mac id the culprit. I was trying to help some with your same issues and stumbled upon your post. I saw your issues just happend our issue happened Saturday, May 1, 2021. It tuens out that Photoshop needs to update to be compatable with the M1 chip. I am not sure when the update is going to happen, so look out for that. There was nobody available to help you because it its a farely new probelm that only few people are aware of.  I did not find anything else on the internet about this issue. There was an Adobe Rep working on this situation and actually tested it on a brand new, out the package M1 chip Mac computer and the Capture option in Photoshop also did NOT workSo that's already 3 cases, lets all thank the M1 Chip in the new Mac computer for our Capture trouble in Photoshop. I am not sure about the problems above, sorry. But Good Luck!

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Community Beginner ,
Jul 23, 2021 Jul 23, 2021

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Thank You! 

 

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New Here ,
Sep 02, 2021 Sep 02, 2021

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For anybody on an M1 Mac i found that right clicking on the application in the applications folder and slecting

"Get Info" then ticking "Open Using Rosetta" brings back the Create From Image option.

Screen Shot 2021-09-02 at 5.28.11 pm.png

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Adobe Community Professional ,
Sep 02, 2021 Sep 02, 2021

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Hello, pinging @Jeffrey Tranberry  @BrettN  I think that "create from image" should be listed as non available on Apple Silicon on : https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html 

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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LATEST

From what I can tell, this feature is provided by a Capture (as in the phone app) extension. This extension appears to be CEP based and thus would not work on ARM devices without using Rosetta. This means it technically falls under the "Missing or unsupported extensions" section of the Help document. But we should check to see if we can have more clarity in the documentation about this and similar features. 

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