Inspiring

Answered

Photoshop 2021 slow and laggy [LOCKED]

Forum|Forum|5 years ago
October 28, 2020
137 replies
88113 views

This thread is now locked by a moderator and you are welcome to continue a civil discussion in a new thread or add to the bug report that goes to the product developers. See the link in the answer marked "Correct".

Here are the forum guidelines:

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157

I'm going to start this new thread for the new version of photoshop.
There are hundreds of comments about 2020 being slow and laggy and not a single adobe rep has even acknowledged it. I was hoping the upgrade would solve everyone's issues but alas that isn't the case.

So this thread is for all you old and newcomers with new and old machines where photoshop runs like crap to complain about. Maybe their newest software might be seen for them to do something.

I'll go first:
Ryzen 9, 64 gigs of 3200 ram, 1080 ti gfx, 1nvme 3200mb.s ssd for programs, 1 tb sata sdd cache drive, 2 tb WD black for files.

Photoshop takes almost 3 seconds to do simple things like changing to a shape pen tool to make shapes.
Lags on anything pen tool, and type tool
Played with every setting in the performance and went through their pages on optimizing.
I even went through the Nvidia setting but only gained a slight boost in performance.

Windows

This topic has been closed for replies.

Correct answer davescm

Well, let's go:
Photoshop version v22.5.1 but I'm testing version 21.2.12 and the problem remains.
CPU - AMD Ryzen 9 3900X 12-Core Processor
GPU - RTX 2080 Super
GPU Driver - Nvidia Studio 472.12

Windows version 10, version 21H1 with all updates.
I have two 27" monitors, both Full HD (1920x1080) 144HZ.

Delays always occur when zooming in on the material I'm working on, slowness when opening boxes like Blending Options, applying styles and changing fonts.

Opening the Photoshop preferences box takes 2 seconds to open and it always happens.

I believe I was clear about my pc information.

@vitorsantosHerz

I've linked the bug thread you started below so that others can vote and add their own system info:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/slowness-and-lag-in-photoshop/idi-p/12403870

Dave

Show previous replies

paulg82719226

Participant

Same issue. With it ending up in crashing iMac. So freaking frustrating!!!!

C

cliffd60413526

Participant

me too - crashes contstantly. more than 2 layers and the beach ball them crashes I've a 2019 imac 5k 27 inch 32 GB ram in all over 2k for the computer now its useless - might have to go to the dark side and another program - tried everything to resolve this issue - really annoyed and fed up

paulg82719226

Participant

I got on a chat conversation with tech. He did some optimization and seems to be fixed.

then I started having problems with Bridge. And unchecked ALL STARTUP SCRIPTS. It to seems to be working since I did that.

there definitely seems to be more bugs with this latest version of Photoshop and bridge.

M

mountaineer196517695803

Participant

I have an older build PC but it has been just fine until I ran the 2021 update: BIG MISTAKE! Now I am unable to work. My screen freezes, kind of: I can click around and turn layers on and off but the image never shows the adjustment. I add a curves layer and the layer shows up, I adjust the layer and the image preview never changes. I change the opacity of a layer and the image looks the same. Once it locks up like this the only fix is to restart my computer and then I am able to make 3 or 4 adjustments before it happens again.

Here are my system specs (yes, old but worked just fine a few weeks ago): Windows 10 Home (64-bit, version: 10.0.18362 build 18362), 16GB ram, Intel i3-4160 (3.6GHz, 2 cores w/hyperthreading), NVIDIA GeForce GTX 650 1GB, Western Digital WD1003FZEX hard drive.

Any help is greatly appreciated as I am paying Adobe hard earned money and for the last few weeks getting NOTHING for it.

Thanks,

MKSA

Known Participant

Same problem make a single change and the screen is not updated. Saddest part is that it worked OK for the very first day and not one day since then.

T

thach98A1

Participant

I experience some heavy lags and stuttering in PTS 2021. Then I noticed the grids for snapping popped up very briefly whenever that happened so I went to View and disable Extra (hotkey Ctrl H). Or you can disable Smart grids. These solutions momentarily did it for me (although it will likely be back within an hour). Let me know if this helps.

D

defaulthczb1w99g24a

Participant

I just updated after being bugged numerous times to update my payment information to renew my subscription, so I did, and now Photoshop is about unusable with the same issues. What the Hell is going on Adobe. Photoshop is so laggy now and workflow is horrible. I have an EVGA Nvidia 3090 RTX Graphics Card, and an i9-9940X CPU with 14 Cores and a ridiculous amount of memory in my systerm. This is fully your product and whatever these last updates were totally screwed it up. Please fix this POS, I can't get any work done now.

I

IkonikFilms

Known Participant

They don't care my dude. Theyve become the [removed by moderator] giant corporation that doesn't care about its core users.

P

paul15C3

Participant

I just made the mistake of getting a Photoshop subscription. Companies that release P.O.S. like this are criminal. Do it right or don't do it at all. I'd expect all of this lag while I use any PS tool from a bootleg version. I spend 50% of my time working and the other 50% watching the rainbow wheel of death spin as Adobe charges my credit card. We might as well grab CS3 from Chinatown.

mglush

Community Expert

Hi Paul,

We are so sorry you are having these issues! The engineers are working on getting these fixed, so if you could give us a little more information about the issue it would be really helpful.

If you have the beach ball of death, it sounds like you are working on a Mac, is that correct?

Have you checked your system requirements for the new version? Here is some information that might help: https://helpx.adobe.com/photoshop/system-requirements.html

Also, have you checked the requirements for you Graphics Processor Card? Here is the newest information about what is needed to run the latest version of Photoshop: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

And, have you read the link above earlier in the thread about the known issues that engineers are working on? That will give you the steps to turn off your GPC and see if it's the culprit.

Please let us know if these help, or if you are still having issues.

Michelle

bills51183154

Participant

Yeah everything is worse - slow glitchy with black blocks squares temporarily covering the images as I look at color or tonal changes on images of every size - I am updated on an up to date imac with over 60GB of memory / RAM - with over 40 dedicated to PS , Previously I had been running PS 2019 with almost no issues - and this update has really really dragged down all general performance. Is it possible to go back to PS 2019 ? please let know how if possible would like to do it ASAP - it worked great , and the 2021 has just been a significant downgrade in performance, and a time waster - thanks BestBiLLS

D

default4qdsbrwsm9kz

Participant

I'm losing my mind. Saving images takes up to 10 minutes, actions that pre-update took 1 minute are not taking 15 minutes. My workflow is dead and I'm falling so far behind in my work. I've tried to get help three times in the past two days.

mglush

Community Expert

Can you migrate back to the older version of Photoshop so you can keep working while they fix the issues?

Paula Shin

Inspiring

Hey @mglush , is there any way to roll back to CC 2019? It was working flawlessly for me and since I upgraded to CC 2020 it has been nothing but problems.

I can't find CC 2019 to download in creative cloud, has adobe already dropped support to a stable photoshop version?

mglush

Community Expert

Hi!

Have you tried turning off your Graphics Processor Card and restarting? Here is a help doc with some of the workarounds while the engineers are trying to fix the issue: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles\

Let us know if that helps, or if you are still experienceing the lagginess.

Michelle

adamt18510785Author

Inspiring

if you mean turning off graphic acceleration off. Yes, I've played with all states of the gpu

mglush

Community Expert

Thanks for the reply.

I do have another question. Did you also check to see if you card has an update? I know it sounds obvious, but I have to ask!

Thanks!

Michelle

Caterpillar Media

Participating Frequently

I too am experience performance lag in Photoshop 2021. For instance, there is a stuttery lag when using the hand tool to pan across the image. I have an extremely powerful computer with the most updated drivers on NVIDIA's flagship GPU. System specs:

Windows 10 / Intel i9 18-core / 128Mb RAM / NVIDIA TITAN RTX / NVMe SSDs (dedicated Scratch, OS, Storage)

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